Customer reviews of Black Armoury

Shipping was slightly delayed due to covid. But at least they warned him. The sword that I ordered was coved on the tip, I don't know if it was the fault of the shipping company or the fault of the store

What would put these over the top would be to have the option of removing select pieces, so instead of riveted straps, use snaps.

One of the products, RedDragon gloves, had a not-critical manufacturing defect which was quite apparent so the gloves should not have been sent to the customer. On the CarbonGloves advertisement on their siite, I would propose to remove information that the gloves are suited for sword-and-buckler sparring since the protection is not adequate.

you don't mention that it will take a month to arrived and you don't even give any knews about the order

Note: Covid apparently affected our order. The delivery time was...bad. Months and months. The website stock level apparently unreliable. The customer service responses few and far between. At least we got the products and they were good. Also some compensation, which lifted the stars from 1 to 3.

Good

a big delay in delivery due to the covid context but refund without problem before reordering the item

There has been a problem with the packet. It has been forgotten at the post office. But after a qustion, where my packet remains the problem has been solved. It came a little bit after I have expected it, but it was okay. So not everything is perfect, but they're giving their best to do so, so it's a good chop in my opinion.

Took a long time getting answers to my communication.

ordering was easy, information was good. it took a long time for them to ship, but when they shipped it came quickly

Not bad at all! Nice selection of equipment, site is easy to manage. Delivery was fast which is a huge plus.

It all arrived quickly and on the same day. However, it was strange that the haft arrived from a seperate delivery company... I missed that delivery and thought that I'd forgotten to order a haft.

The service was good, but there is a problem with the products they are selling. Information is incorrect and thus I’m disatisfied with my orders ( arcem hema jacket) and arm protectors. Hema jacket has no shoulder protection. Thus I was hoping the arm protectors will provide it but they don’t cover the colar bone.

The package had some minor issues with clearing customs, due to lack of information. But all in all good service and the product is great.

Good choice of products. I had some troubles with communication which have now been resolved. Postage costs seem very high

The quality of the product is perfekt, really outstanding. The problem was the service. Delivery time was extremly high (many months) and reaction time on my attempt for contact was too high. Again, swords 5 no even 6 stars if possible

siempre todo correcto

Three month delivery time.

Good selection, pretty slow

They have a good shop and they make good products. In my opinion, the online shop could be generally vastly improved. And there could be a better description about measuring body sizes for custom tailored products, but maybe they already did that :)

Quality products, but I had to wait a while for restocking, which happens frequently for some products.

The site is well designed and easy to navigate to where you want to go. Customer service is also helpful. The selection of gear available at Black Armoury is also nice.

Delayed delivery. The team took care to contact me.

So mostly they answer your e mails very fast, but sometimes they tend to forget, so you don't get an answer at all. So you have to send multiple e mails to get it answered. The problem I encountered is not gonna happen to you. I ordered a 350 n jacket, but actually wanted a 800 n jacket. My mistake. So two weeks later I told them and the said it is finde. I just have to send them the money that was missing for the 800n version and wrote upgrade in the comment. However I got a 350 n jacket, but I paid for a 800 n one. Blackarmoury was very sorry for that and until the 800 n version was ready they allowed me to use the 350n version until the new one arrives. Though it took four to five months for it to arrive it finally did and I love this jacket. I fits great, it protects and it is pretty easy to move in and mist importantly it looks awesome xD.

Quick and informative response to inquiries and good delivery. The site could maybe be a bit more informative. regarding products and delivery.