The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Hello Ramir, indeed and we are very sorry for the delay. You ordered backordered product that unfortunately took long to arrive. We are working hard to avoid these situations in the future. Kind regards, Anthony
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Federico C.
Rating: 5 out of 5
following a purchase from 21/06/2025
I recommend Black Armory for their speed in shipping, order handling and competitive prices
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Aidan M.
Rating: 5 out of 5
following a purchase from 31/05/2025
Ordering was really easy and straightforward, the site was easy to navigate, I was pleasantly surprised by how quickly my feder shipped, and it handles beautifully.
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Melih T.
Rating: 5 out of 5
following a purchase from 26/03/2025
I am satisfied with the order. The seller was helpful. I recommend that make sure to order earlier as website can be misleading when it comes to the delivery date.
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Thomas L.
Rating: 5 out of 5
following a purchase from 29/05/2025
Very friendly and fast delivery.
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Emil P.
Rating: 5 out of 5
following a purchase from 19/05/2025
Awesome business, that is passionate about their field of expertise. I love to support these kind of places instead of some big brand like amazon.
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Léa B.
Rating: 1 out of 5
following a purchase from 04/01/2025
My sword took 5 months to be delivered. During which I had absolutely no information about what was going on despite messaging Black Armory multiple times through all the channels I could. It took threatening to cancel the purshase through paypal to get any sort of reaction from Black Armory
Response from Black Armoury
Hello Léa, I am truly sorry for the lack of responses to your queries about your order. As you will have noticed, we had major problems due to serious technical issues with our previous communications system. We are currently in the process of switching systems to remedy these problems and ensure that communications run smoothly. This system is now available at help.blackarmoury.com Again, my personal apologies for these slowdowns and especially for the technical problems that have made our customer service unacceptably “silent”. We're getting there, albeit slowly. Kind regards, Anthony
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Stelios A.
Rating: 1 out of 5
following a purchase from 17/04/2025
One of the two items in the order came damaged. I contacted the site and 4 days latter I'm still waiting on a response
Response from Black Armoury
Hello Stelio, I'm truly sorry to hear about the damaged mask and the delay in our response. I have just checked and your message from Saturday May 3 is well received. I was on an unexpected trip on Monday and yesterday so cold not respond immediately, but back in he office this morning and responding to messages received during the past few days. We will get this sorted for you as soon as possible. Best regards, Anthony
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Jean D.
Rating: 5 out of 5
following a purchase from 23/04/2025
Perfect
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Riccardo P.
Rating: 5 out of 5
following a purchase from 13/04/2025
Come sempre Black Armoury è una garanzia, prodotti conformi alla descrizione e spedizione rapida!
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Pascal L.
Rating: 5 out of 5
following a purchase from 22/03/2025
I received my order very quickly, I am very pleased of my purchase
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Alain R.
Rating: 5 out of 5
following a purchase from 07/04/2025
Efficient in shipping Quality products
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William S.
Rating: 5 out of 5
following a purchase from 29/03/2025
Pretty quick overall, if your in the us expect some time between service response and delivery
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Angel C.
Rating: 5 out of 5
following a purchase from 11/03/2025
No problem with the order. Was dispatched immediately.
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Ulrich T.
Rating: 5 out of 5
following a purchase from 09/03/2025
I experienced problems with the delivery service, but Black Armoury reacted promptly to my request, so the problem could be solved easily.
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Daniel S.
Rating: 5 out of 5
following a purchase from 02/12/2024
Would recommend BlackArmoury. All in all the order was delivered on time. Due to an upcoming event, there were special needs, among others regarding delivery time, on my side, which BlackArmoury listened to and did it's best to accommodate them. The customer service was great, the communication clear and the full process transparent. all was handled pretty well.
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Didier B.
Rating: 5 out of 5
following a purchase from 13/03/2025
Outstanding
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Sabine H.
Rating: 5 out of 5
following a purchase from 15/01/2025
very good
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Ugnius A.
Rating: 5 out of 5
following a purchase from 09/02/2025
Everything went smooth, shipping was fast.
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Wei Z.
Rating: 3 out of 5
following a purchase from 08/02/2025
The items they sell have been in the warehouse for too long, the rubber has aged and cracked, and they are defective when they arrive. I don't mind, but this is not what a good company should do.
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Engilbert K.
Rating: 5 out of 5
following a purchase from 09/02/2025
Quick shipping, loads of information and the items excellent
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Tilman G.
Rating: 5 out of 5
following a purchase from 22/01/2025
Easy and fast delivery! 10/10 swords
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Riccardo P.
Rating: 5 out of 5
following a purchase from 16/01/2025
Spedizione Rapida e prodotto in ottime condizioni
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Martin S.
Rating: 5 out of 5
following a purchase from 02/02/2025
Quick delivery no issues.
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Lorenzo S.
Rating: 1 out of 5
following a purchase from 24/02/2025
They're too small.
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melina P.
Rating: 1 out of 5
following a purchase from 29/01/2025
I took express delivery and received it a week later and it was too late for my show and when I called and sent emails to get a refund to return them I still have no response I am very disappointed especially since it was a friend who recommended it to me
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Response from Black Armoury
Hello Melina, As mentioned on the phone this morning, we had communication issues and I apologize for that. In accordance with our conversation, we have fully refunded your order and you can keep the gloves as an apology. The amount will appear on your bank statement within a day or two. We are implementing new systems to avoid these issues in the future. Best regards, Anthony
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Mykhaylo S.
Rating: 5 out of 5
following a purchase from 10/03/2025
Fair service, speedy delivery
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Gian Lorenzo M.
Rating: 5 out of 5
following a purchase from 17/02/2025
Items were in stock, shipping was very fast and everything went smoothly
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Martin Z.
Rating: 5 out of 5
following a purchase from 10/12/2024
Overall an excellent piece of gear other than that my ears get folded back when pulling it on or off. Wearing a bandana might help.
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Peer G.
Rating: 1 out of 5
following a purchase from 15/11/2024
I returned a product, but have not recieved any communication or refund since. I would not recommend buying anything from this website.
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Andrea B.
Rating: 5 out of 5
following a purchase from 29/01/2025
Everything went perfectly flawless. No issues with payment, order and pack tracking. Also, the hand-signed note inside the package was very much appreciated.
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patrick B.
Rating: 5 out of 5
following a purchase from 01/02/2025
OK very good product
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Eric R.
Rating: 1 out of 5
following a purchase from 09/09/2024
purchase made because marked in stock on the site while I had to wait for a restock
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peter L.
Rating: 5 out of 5
following a purchase from 20/06/2024
Very good thanks
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Cezar S.
Rating: 1 out of 5
following a purchase from 29/06/2024
I ordered 2 synthetic longswords and one pair of fencing gloves. Order arrived and ONE LONGSWORD WAS MISSING. I have sent an email explaining the situation the same day the order arrived (12 days ago). NO REPLY. I also sent another email 6 days ago to remind them about the situation. STILL NO REPLY TO THIS DAY. Order at your own risk!
Response from Black Armoury
Dear Cezar, (I have also sent you this message by email) This is Anthony, the director here at Black Armoury. I am very sorry for this communication situation. Our young customer service person came to the end of his contract end of June and decided to return closer to his family in his home town. Unfortunately this has caused a long delay in handling messages since I have had to temporarily take them over directly. I confirm that only one of the two disc pommel longswords was shipped to you and that this was an error. We have been waiting for disc pommels from the supplier and you were meant to be notified that the second sword would be shipped as soon as we have stock. I'm sorry that you were not correctly informed. I have confirmation that we have receive these pommels yesterday afternoon and your second sword is pack and being picked up by DPD this morning, August 2. Your tracking number is DPD 10633004464455. Tracking will be available as soon as DPD scans the package at their logistics center. Again I am very sorry both for the stock situation, and for the unacceptably slow communication. Kind regards, Anthony
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Frederic G.
Rating: 5 out of 5
following a purchase from 04/07/2024
The website was easy to navigate with, description of the product was accurate, speedy delivery and good packaging.
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Guido M.
Rating: 5 out of 5
following a purchase from 14/06/2024
Clear in layout, well-organized, and effective in delivery. Thanks!
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Martin L.
Rating: 5 out of 5
following a purchase from 21/06/2024
Fast shipping. Well protected.
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fabian R.
Rating: 5 out of 5
following a purchase from 14/06/2024
Strong products and quick dispatch
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Francesco G.
Rating: 5 out of 5
following a purchase from 08/06/2024
Tutto perfetto
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