English 
A
Rating: 5 out of 5
The site is easy to use and placing the order was fairly smooth. Shipping to Canada was via DHL and it arrived in two weeks.
Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 1, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Black Armoury were responsive and friendly in their communications. Delivery was made as advertised.
A
Rating: 5 out of 5
Excellent products, quick shipping, combined with great customer service
A
Rating: 5 out of 5
....
A
Rating: 5 out of 5
Very Kind Service!
A
Rating: 5 out of 5
Fast service. Products were packaged very well. Even added a hand written note because my feder was shipped in a separate parcel.
A
Rating: 5 out of 5
Fast delivery, efficient help in chosing the right product
A
Rating: 4 out of 5
Reliable service
Translated reviews
A
Rating: 5 out of 5
Excellent service and fast shipping even to Finland! Also got a card in the package with thank you message in my language, that was really nice of you!
A
Rating: 5 out of 5
Everything alright. Thanks for the nice gloves!
A
Rating: 5 out of 5
Very good service, as always!
Translated reviews
A
Rating: 5 out of 5
good service, everything went well
A
Rating: 5 out of 5
A++++
A
Rating: 4 out of 5
There is still room for improvement when it comes to delivery time with all things HEMA but other than that, great and friendly team @BA. Recommended :)
A
Rating: 5 out of 5
Waited a little over a month for some armour and synthetics but it was well worth it!
A
Rating: 5 out of 5
Everything turned up as ordered and as expected. Great service.
A
Rating: 5 out of 5
Quick shipping, satisfied.
A
Rating: 5 out of 5
Thank you for the note! :)
A
Rating: 5 out of 5
Great contact, very efficient.
Translated reviews
A
Rating: 4 out of 5
The order came in fairly good time. Packaging was appropriate and the product was received complete. However, and Allen Key was included in the order automatically and I could not remove it (I have them anyway). Also It is not useful for the provided product. So, a bit weird and a waste of money.
Response from Black Armoury
Dear Robert, Thank you for your review on the website. I thought I'd send you a quick note of explanation. The Allen key is indeed included with all SWAP compatible swords, including the indoor trainer. It allows you to remove the pommel to change the blade, or in the very rare cases where it becomes loose. The key is therefore included, but not charged to the customer. Kind regards, Anthony
A
Rating: 5 out of 5
Communication was good. Product was packed securely and arrived in a timely manner.
A
Rating: 5 out of 5
Good choice, fast and professional
Translated reviews
A
Rating: 5 out of 5
In my opinion, the best shop for AMHE equipment. Reliable, always excellent advice, and especially very accommodating and available! The Vienna AMHE club is happy to count it as its official supplier ;) Thank you Anthony!
Translated reviews
A
Rating: 5 out of 5
Great customer service, prompt delivery even though I'm not in EU. Excellent products too
A
Rating: 5 out of 5
Excellent customer service, very prompt shipping.
A
Rating: 5 out of 5
Great communication from blackarmoury. I recommend.
Translated reviews
A
Rating: 5 out of 5
Perfect!
A
Rating: 5 out of 5
The whole process was seamless and the order arrived in very little time considering I'm in Asia. Good updates and tracking info also.
A
Rating: 5 out of 5
Reliable, quick and informative.
A
Rating: 5 out of 5
Professionals.
A
Rating: 5 out of 5
I ordered several times from blackarmoury. Impeccable service. Hasslefree, fast, reliable.
A
Rating: 5 out of 5
Good products, good prices, fast delivery.
Translated reviews
A
Rating: 5 out of 5
Fantastic service! They even included a handwritten "Thank You" card in the shipment. It's small and simple, but it's nice to see some people are still keeping little things like that alive. I will absolutely be ordering from them again in the future.
A
Rating: 4 out of 5
The site, range, ordering etc. were all excellent. Stock issues due to COVID delayed my order (a lot!) but that wasn't really Black Armoury's fault and as soon as the main item was in stock shipping was quick from France to Australia. My main concern was the time it took to get a response to questions about the order - I left several messages through the website before resorting to Facebook and email to get an update. Once I got my first response they were great, answering questions within 24 hours, but that initial lack of any indication that my query had been seen, let alone answered, wasn't very encouraging.
A
Rating: 5 out of 5
Very happy customer.
A
Rating: 4 out of 5
Would give 5 stars but the dagger that arrived was not a parrying one, in fact, it was a rondel dagger(it even said so on the wrapping).
A
Rating: 5 out of 5
Excellent service, good range of products. Competitive prices
A
Rating: 5 out of 5
Great service, quick delivery, highly recommended!
A
Rating: 1 out of 5
The package delayed five weeks to be sent and one week more to be delivered to me. Waiting for an update in the webpage about my order I tried to email them and raise a support ticket but silence is all I got for answer. For a month, and having paid some hundreds in advance. Also, they forgot to include part of my address, causing the messenger to skip my package to be delivered. At last but not least, please don't use SEUR.
Response from Black Armoury
Dear Roberto, Thank you for your review : even the negative ones are helpful for us to improve. I am very sorry you had this experience. Regarding the communication, I do apologise. Indeed, it seems that you were not included when we sent a messages to customers in April to inform them that SPES was delayed by a couple of weeks. The stock delivery package from them was lost and had to be replaced and resent to us, which took some time. I am very sorry for that bad communication. I will be sure to improve this. I assure you that we placed the out of stock jacket order to SPES on April 1, two days after you placed your order. Regarding the address : in looking at the delivery label created by Colissimo, I now see that your complete address was not included on the label. I have informed Colissimo about this error. Please understand that the labels are generated automatically by the postal system exactly as it exists your profile. It seems their system is not good for long adresses. Also, we unfortunately have no control over the transport partner Colissimo uses in different countries. If you wish to be sure that SEUR is not used, I recommend in the future to chose another shipper than Colissimo to Spain. In any case, now that I have heard of these delivery issues, I am refunding the transport charges to you immediately. I hope this helps. Kind regards, Anthony
A
Rating: 5 out of 5
Excellent!