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Rating: 5 out of 5
Very straight forward, perfect costumer service, they are really approachable and even apologized when a product wasnt available right away. By a hand written letter.
Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 1, 4 and 5 stars
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Rating: 5 out of 5
Reliable delivery and trustworthy. I have used for several overseas deliveries without issues
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Rating: 5 out of 5
Perfect website !
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Rating: 5 out of 5
Super helpful
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Rating: 5 out of 5
Great customer service, transparent ordering process.
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Rating: 4 out of 5
Reaction time to know where it was, and very little news
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Rating: 5 out of 5
Arrived in perfect condition of the ordered kit, with no missing items
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Rating: 4 out of 5
Looks nice as expected the shipping took longer then expected
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Rating: 5 out of 5
Product compliant, product left and therefore arrived later than expected but very responsive and efficient seller.
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Rating: 5 out of 5
Good service and great products, really recommended! :D
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Rating: 5 out of 5
Great site and email responses were quick. thank you for the excellent customer service and the kind note when my order arrived.
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Rating: 5 out of 5
Personalized message accompanying the package. We appreciate it!
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Rating: 4 out of 5
Some delay but compensated by a little note, after all who has never encountered an unforeseen event.
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Rating: 1 out of 5
Dear friends! Unfortunately, I made a big mistake. I didn't read other customer reviews before placing my order. I was deceived by the beautiful and user-friendly site, as well as the interesting and large selection of products. The concept of good and quality service for this store is completely absent! The seller does not get in touch with his client! This was the case when ordering my product (the status did not change for several weeks after payment) and I was not given any comments and answers to my requests. And the exact same situation when I encountered a low-quality product. The seller is just in eternal silence mode.... My advice - think very carefully before contacting this store!!! And if you decide to buy something from them, be prepared that you will be completely ignored!
Response from Black Armoury
Dear Vladimirs, First let me apologise profusely for your experience. You are absolutely correct that customer service has been dismal recently. I will not make excuses, simply I am very sorry for this. While we HAVE been completely submerged, and have suffered from technical communication glitches (as you can see, at least the review process is functioning correctly), I am addressing this : 1) We have contracted our agency to fully rework the communication tools to ensure all incoming and outgoing messages, from all sources, are seen and sent. 2) I have a new person joining us in October who will be dedicated full time to customer service. Very soon, this situation will NOT happen again. Concerning your gloves, indeed it seems that you have received a defective pair. This model of glove has been used for several years, including in our local club, with very few issues. I can either replace the damaged pair, or if you prefer refund you. Please let me know. I’m sending you my direct email address so you are sure I receive your response correctly. Again, I am very sorry for your poor experience. Kind regards, Anthony
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Rating: 5 out of 5
it's OK as usual
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Rating: 5 out of 5
Everything was fine ( ͡° ͜ʖ ͡°)
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Rating: 5 out of 5
Received my jacket on time and with excellent craftsmanship. I already recommended their product to all of my fellow club members.
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Rating: 5 out of 5
Blackarmoury is a good site for AMHE practitioners, it's reliable and of quality. The seller is nice and sent me a spearhead to apologize for a stock problem. In short, Black Armoury is good :)
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Rating: 5 out of 5
attentive professional, I was able to change my order following an error on my part
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Rating: 4 out of 5
It was fine, however, teher was a bit delay between the order and the start of shipping. There was few informations about the blackarmoury processing time. However, the shipping and processing was fine.
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Rating: 5 out of 5
everything is perfect
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Rating: 5 out of 5
perfect customer service.
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Rating: 5 out of 5
A top-level shop, good quality equipment. Thanks to Anthony for his availability and professionalism.
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Rating: 5 out of 5
I will sure order here again !
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Rating: 4 out of 5
Well-packaged product with a personalized thank you card
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Rating: 5 out of 5
Very good, great service. I would recommend.
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Rating: 5 out of 5
Fast communication, fast shipping, two thumbs up!
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Rating: 4 out of 5
Good value could do with longer grip and shorter blade
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Rating: 4 out of 5
A bit laborious at first but everything is back in order! After perfect
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Rating: 5 out of 5
Great product and service!
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Rating: 4 out of 5
Good, no problems to report.
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Rating: 5 out of 5
Fast and put in a good packaging!
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Rating: 5 out of 5
Got my order quick and without problems
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Rating: 5 out of 5
Quick delivery with a good price. Items delivered was just as described on the site.
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Rating: 5 out of 5
Fast dispatch and delivery. Recommended.
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Rating: 5 out of 5
Excellent seller, very attentive to the customer and very professional in his approach... It's rare these days, well done! Very good products!
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Rating: 5 out of 5
Very fast service
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Rating: 1 out of 5
All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.
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Rating: 5 out of 5
Fast Delivery
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Rating: 5 out of 5
Quality products and fast shipping. Looking forward to ordering more gear from Black Armoury