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Rating: 5 out of 5
Professionals.
Customer reviews of Black Armoury
Trust Attestation
9,2
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Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 1 and 5 stars
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Rating: 5 out of 5
I ordered several times from blackarmoury. Impeccable service. Hasslefree, fast, reliable.
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Rating: 5 out of 5
Good products, good prices, fast delivery.
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Rating: 5 out of 5
Fantastic service! They even included a handwritten "Thank You" card in the shipment. It's small and simple, but it's nice to see some people are still keeping little things like that alive. I will absolutely be ordering from them again in the future.
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Rating: 5 out of 5
Very happy customer.
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Rating: 5 out of 5
Excellent service, good range of products. Competitive prices
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Rating: 5 out of 5
Great service, quick delivery, highly recommended!
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Rating: 1 out of 5
The package delayed five weeks to be sent and one week more to be delivered to me. Waiting for an update in the webpage about my order I tried to email them and raise a support ticket but silence is all I got for answer. For a month, and having paid some hundreds in advance. Also, they forgot to include part of my address, causing the messenger to skip my package to be delivered. At last but not least, please don't use SEUR.
Response from Black Armoury
Dear Roberto, Thank you for your review : even the negative ones are helpful for us to improve. I am very sorry you had this experience. Regarding the communication, I do apologise. Indeed, it seems that you were not included when we sent a messages to customers in April to inform them that SPES was delayed by a couple of weeks. The stock delivery package from them was lost and had to be replaced and resent to us, which took some time. I am very sorry for that bad communication. I will be sure to improve this. I assure you that we placed the out of stock jacket order to SPES on April 1, two days after you placed your order. Regarding the address : in looking at the delivery label created by Colissimo, I now see that your complete address was not included on the label. I have informed Colissimo about this error. Please understand that the labels are generated automatically by the postal system exactly as it exists your profile. It seems their system is not good for long adresses. Also, we unfortunately have no control over the transport partner Colissimo uses in different countries. If you wish to be sure that SEUR is not used, I recommend in the future to chose another shipper than Colissimo to Spain. In any case, now that I have heard of these delivery issues, I am refunding the transport charges to you immediately. I hope this helps. Kind regards, Anthony
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Rating: 5 out of 5
Excellent!
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Rating: 5 out of 5
very good!
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Rating: 5 out of 5
All processing is fast and simple. End Quality are good!
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Rating: 5 out of 5
Arrivo velocissimo ed in perfette condizioni
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Rating: 5 out of 5
Very good and very light, it is perfect for practicing without protection.
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Rating: 5 out of 5
I am very delighted about the customer service and the reactivity of your service.
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Rating: 5 out of 5
Nice contact, excellent service, fast delivery, great quality!
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Rating: 5 out of 5
Fast delivery and good price-quality range of products.
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Rating: 5 out of 5
Customer service is attentive
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Rating: 5 out of 5
This was our second sword ordered from Black Armoury. They shipped before their estimated ship date and the sword arrived as expected. I'm very pleased with the quality of the sword.
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Rating: 5 out of 5
Very friendly contact.
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Rating: 5 out of 5
Fast shipping.
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Rating: 5 out of 5
Good quality protectors
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Rating: 5 out of 5
Very good customer service and good advice
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Rating: 5 out of 5
Excellent customer service.
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Rating: 5 out of 5
There was a scare when collisimo said my package was on its way back it’s country of origin but 5 days later it was at my door. The weapons are tip top and somehow black armory was able to get them from Hungary to France and to me in the US. 100% awesome great. Would recommend. Don’t get worked up about customs. Blackarmory can get the best stuff
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Rating: 5 out of 5
Shipped incredibly quickly, product is as advertised and in great condition and works as expected. Great service!!
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Rating: 5 out of 5
Super responsiveness
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Rating: 5 out of 5
Hello, very well everything is OK, thank you. Best regards, ALAIN
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Rating: 5 out of 5
Alittle confusing at first but simple once I figured out the site
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Rating: 5 out of 5
Despite slight delays in delivery, which are not uncommon with HEMA orders, I am very satisfied with the products and the friendly customer service.
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Rating: 5 out of 5
Very nice Service, Great Products and a very big portfolio.
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Rating: 5 out of 5
All good. Everytime again.
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Rating: 5 out of 5
perfect !
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Rating: 5 out of 5
Very nice, close to the customer and fast.
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Rating: 5 out of 5
Quick shipping, no issues.
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Rating: 5 out of 5
My order arrived very quickly with no issues.
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Rating: 5 out of 5
I recently ordered a custom Arcem jacket and a gorget. Because I needed custom, I contacted Black Armoury by email and was impressed with the speed and quality of the response. They got my order, clarified some points, suggested that I save on postage by putting the two separate orders together, gave me an accurate time for production and also agreed to cover any Brexit related tariffs, as I had ordered from the UK just before the end of the EU transition period, but before there was any detail of a possible trade deal, which was appreciated. They kept me up to date with the progress and the tracker item arrived today, as expected. It was just what I had asked for, a really nice quality product which fits well and has plenty of give to allow free movement, looks great and appears to be as tough as it should be. It even came with a nice hand written note of thanks for the order. All in all a pleasure. I wish it was possible to get a custom jacket quicker, but it has to be made to order, so I’m not upset with the lead time for manufacture and shipping. Very Happy!
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Rating: 5 out of 5
Very good communication, great service and fast delivery! I would really recommend Black Armoury :-)
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Rating: 5 out of 5
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Rating: 5 out of 5
Good
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Rating: 5 out of 5
Black Armoury dealt with my order exceptionally well considering the dogs dinner Brexit has made of shipping anything into the UK. The information provided was extremely comprehensive regular but not to frequent. The swords are well made and worth every penny. When I want more swords Black Armoury will definitely be on the list of possible suppliers
Response from Black Armoury
Thank you Carey for the kind words! We look forward to "seeing you" again. Take care, Anthony