The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
My order with Black Armoury went whitout a hitch. Communications were very good, and the staff were wery solution oriented when I didn't notice that the feder was on back order. It was my own fault of course, but they offered to send another one with a different coloured handle, which I of course accepted. From there on it took only a week before I had in my hands here in Norway I would not hesitate to return to Black Armoury for more HEMA equipment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2022
Quick and everything ok, Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2022
Thanks!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2022
Hello, products conform to the description, excellent can, speed of dispatch. All with a personalized card. I recommend this store and I continue my purchases. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2022
Great gloves fit is perfect, can’t wait to test them
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
Quick and problem-free transaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2022
Very straight forward, perfect costumer service, they are really approachable and even apologized when a product wasnt available right away. By a hand written letter.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
Reliable delivery and trustworthy. I have used for several overseas deliveries without issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
Perfect website !
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Super helpful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
Great customer service, transparent ordering process.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2022
Arrived in perfect condition of the ordered kit, with no missing items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2022
Product compliant, product left and therefore arrived later than expected but very responsive and efficient seller.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Good service and great products, really recommended! :D
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2022
Great site and email responses were quick. thank you for the excellent customer service and the kind note when my order arrived.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Personalized message accompanying the package. We appreciate it!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2022
Dear friends! Unfortunately, I made a big mistake. I didn't read other customer reviews before placing my order. I was deceived by the beautiful and user-friendly site, as well as the interesting and large selection of products. The concept of good and quality service for this store is completely absent! The seller does not get in touch with his client! This was the case when ordering my product (the status did not change for several weeks after payment) and I was not given any comments and answers to my requests. And the exact same situation when I encountered a low-quality product. The seller is just in eternal silence mode.... My advice - think very carefully before contacting this store!!! And if you decide to buy something from them, be prepared that you will be completely ignored!
Response from Black Armoury
Dear Vladimirs, First let me apologise profusely for your experience. You are absolutely correct that customer service has been dismal recently. I will not make excuses, simply I am very sorry for this. While we HAVE been completely submerged, and have suffered from technical communication glitches (as you can see, at least the review process is functioning correctly), I am addressing this : 1) We have contracted our agency to fully rework the communication tools to ensure all incoming and outgoing messages, from all sources, are seen and sent. 2) I have a new person joining us in October who will be dedicated full time to customer service. Very soon, this situation will NOT happen again. Concerning your gloves, indeed it seems that you have received a defective pair. This model of glove has been used for several years, including in our local club, with very few issues. I can either replace the damaged pair, or if you prefer refund you. Please let me know. I’m sending you my direct email address so you are sure I receive your response correctly. Again, I am very sorry for your poor experience. Kind regards, Anthony
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2022
it's OK as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Everything was fine ( ͡° ͜ʖ ͡°)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2022
Received my jacket on time and with excellent craftsmanship. I already recommended their product to all of my fellow club members.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Blackarmoury is a good site for AMHE practitioners, it's reliable and of quality. The seller is nice and sent me a spearhead to apologize for a stock problem. In short, Black Armoury is good :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
attentive professional, I was able to change my order following an error on my part
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2022
perfect customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
A top-level shop, good quality equipment. Thanks to Anthony for his availability and professionalism.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2022
I will sure order here again !
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2022
Very good, great service. I would recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Fast communication, fast shipping, two thumbs up!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2022
Great product and service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2022
Fast and put in a good packaging!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Got my order quick and without problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2022
Quick delivery with a good price. Items delivered was just as described on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2022
Fast dispatch and delivery. Recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2022
Excellent seller, very attentive to the customer and very professional in his approach... It's rare these days, well done! Very good products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Very fast service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2022
Fast Delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2022
Quality products and fast shipping. Looking forward to ordering more gear from Black Armoury
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2022
BlackArmoury was very straightforward and the shipping options they offer are reliable. Their distribution of trusted equipment from many well-known makers, as well their own products, is a great asset to the global HEMA community at large.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2022
Highly recommend
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