The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Purchase November 2025 reception in April 2026.... I am still missing the pants.... To have the equipment for my needs, I had to agree to change the color of the helmet cover. Today the equipment was inaugurated for the medieval, it is of good quality. I would have given 5 stars if it hadn't been for this delay and the missing item. I hope the pants will arrive quickly.
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Michela R.
Rating: 2 out of 5
following a purchase from 10/08/2025
The delivery times were very long and unfortunately the parts broke on first use. The heads of the weapons broke without impacting each other, but as a consequence of the contact between the wooden shafts.
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David M.
Rating: 2 out of 5
following a purchase from 22/12/2024
The products are good, but "4 months" to be delivered is too long. No information before or during the delivery on the reason for the delay, no response to the message or the phone, no possibility of cancellation. I ended up believing that I had been scammed and telling myself that I would not see the shadow of a product. It's a shame, I could have been understanding about the delay of certain items, it would have saved me from buying other products elsewhere and ending up with a duplicate.
Response from Black Armoury
Hello, I am truly sorry for the lack of responses to your queries about your order and also for the delays you faced and the frustration it caused. I understand how disappointing it is to end up with duplicates. As you will have noticed, we had major problems due to serious technical issues with our previous communications system (including the phone). We are currently in the process of switching systems to remedy these problems and ensure that communications run smoothly, but unfortunately as I am alone setting it up, while catching up and migrating messages to this new system, it is not going as fast as I would have liked. The new system is at help.blackarmoury.com and that is the best way to reach us going forward. Warm regards, Anthony
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2024
Minimal stock available, "available stock" counter on website not accurate, waiting for stock takes very long
Response from Black Armoury
Thank you for your comment. We are aware of the issue and are working to upgrade the website, the internal technical systems and our processes to both improve the stock accuracy and to shorten delivery times. We do apologise for the delay in you receiving your order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2023
bad.
Response from Black Armoury
Bonjour Frederic, et bonne année 2024. Nous sommes désolés que vous n'ayez pas apprécié votre commande chez Black Armoury. Pouvez-vous nous donner un peu plus de detail sur la raison de votre mécontentement s'il vous plait? Est-ce le délai (en effet, nous avons eu quelques complications en décembre qui nous ont retardés d'une dizaine de jours)? ou est-ce le umbo en soit ? Pouvons nous faire quelque chose pour mieux vous satisfaire ?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2023
Everything went fine until my gloves broke almost immediately in training. I emailed the seller and they never responded.
Response from Black Armoury
Hello Mika. We are very sorry, both that you did not get a reply and for the issue with the gloves. We did indeed have a system issue over the summer that did not notify us of incoming messages sent through the website. I have just, thanks to your review, seen the message (which I am pasting below for reference). This is clearly a manufacturing defect and is not occurring on the vast majority of this style of glove we have sold since 2017. I will gladly either replace the gloves with a new pair from our next batch, or refund the gloves to you. Please let me know which you prefer. Kind regards, Anthony Original message from you (image link removed for security): "I received the shipment last week but unfortunately the seams on the gloves are not built for purpose as after only light sparring with rondel and rapier, approximately 30 minutes each, the underside panel of the left forearm separated on two sides from the rest of the forearm with the right glove having the same seam beginning to unravel."
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2022
I placed my order on the 28th of December 2022. After months of querying and promises of “next week”, and automated “out of the office this week” replies, it eventually dispatched on the 18th of May 2023. The product itself is excellent, but the service from the retailer was less than satisfactory.
Response from Black Armoury
Dear John, Thank you for your feedback. Indeed our internal processes have not been adapted to the complex resupply situation the last year and certain orders were not processed in a timely manner. We apologise for the delays and poor communication. We are working to improve this.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2022
Took 4 month, with no update on when a product would be restocked.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2022
Really really slow delivery on their part.
Response from Black Armoury
Thank you Louis for your feedback. Indeed, it was a long wait as the gloves were out of stock when you ordered and resupply has unfortunately been quite slow the last year. Your gloves were shipped as soon as they finally arrived from the factory. We're very sorry for the situation. Things are improving in this new year and delivery times are getting much shorter now. Thanks for your understanding.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2022
Waited for my order way too long - I was told it will be ready in 2 months (because of supply problems) and it took 3 months. Communication with customers is also trash, when I got answer form my mail with a neasrly month delay. Atl least the product I ordered is fine.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2022
2 products ordered, only one received... 1 email sent to ask for explanations, no response...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/04/2022
I Ordered the Items 1 month before a tournament, so that i could use them at the tournament but the Ordered pieces didnt arrive in time, When i tried to contact black armoury about the status of my order it was very difficult to reach them ( I had paid in advance so info about the order was important to me). when the pieces finaly arrived they where in good condition. black armoury left a note in the parcel that they would give me a slight refund for my trouble, so i wrote them and gave them the relevant information 3 times, but again i havent heard back from them and have not gotten the promised refund even 2 months after the order finaly arrived. because of all those problems i cant leave a good review, but the products themselves are very good.
Response from Black Armoury
Hello David, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are thankful finally being resolved by our tech agency. I have just refunded you 40€ on the order via bank transfer. I am very sorry for the delay, and for the frustration. Kind regards, Anthony
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2022
too long for shipping product that were "in stock" at the command
Response from Black Armoury
Hello Loic, and thank you for the feedback. You are absolutely right, and I am sorry. The generally complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/03/2022
Lost my order in the system and didn't respond to emails for several months. Had to go through the manufacturer before I had a response from the company. Once contact was made, response was quick but experience was frustrating and not their usual standard
Response from Black Armoury
Hello Shaun, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2022
It took very long time for my order to be delivered, little more than four months instead of six weeks, and it was hard to get in touch with support. They didn’t respond to e-mail, messenger or on the website, I hade to write on facebook in order to get their attention.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2021
They are always very friendly when they respond, which is practically never. Expect to not get a reply for months and to have to call them multiple times before they pick up.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/09/2021
Nothing to say about the quality of the products, however nearly 3 months delay on delivery with no response to my many emails, it's still very limited, not very serious as sellers
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2021
The shipment was late. Very late. I had no update on the situation, only that they have not yet recieved supply from their provider even though shop webside said this item was in stock. My emails were not responded to untill I wrote I will have to ask for refund and only after that time the item was sudenly available and was shipped to me.
Response from Black Armoury
Dear Tadas, thank you for your message and your review. Even the negative ones help us to improve. We have indeed had some stock synchronisation issues on the website that we are working to resolve. I am, again, very sorry your order took so long and do hope that you had received my apology for the poor communication. I can only assure you that the availability of your rash guard was one of timing and was not related to you asking for a refund. Kind regards, Anthony
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2021
3 months delivery, gift meant as a surprise.... complete failure. One mail par month without any satysfactory answer. Had to result to phone to obtain delivery....
Response from Black Armoury
Hello David, I am very sorry that your order did indeed take some time. While the situation in April and May remained difficult for resupply, I do apologise for the poor communication. However, while your complaint is understandable, please be accurate. Your order did not take 3 months for delivery. You placed your order on April 14 and we shipped it on June 23 and it was delivered on June 24. We will do all we can to avoid this type of situation in the future and resupply is now returning to "normal". Kind regards, Anthony
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2019
Once elivered it was all good, but customer service was bad and even arrogant at times, coupled qith delivery times about 1 month longer than advertised
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