Customer reviews of Black Armoury

Very effective when you manage to reach them ;)

Good contact and serivce, even in times of troubles!

My order with Black Armoury went whitout a hitch. Communications were very good, and the staff were wery solution oriented when I didn't notice that the feder was on back order. It was my own fault of course, but they offered to send another one with a different coloured handle, which I of course accepted. From there on it took only a week before I had in my hands here in Norway I would not hesitate to return to Black Armoury for more HEMA equipment.

Quick and everything ok, Thank you

Thanks!

Hello, products conform to the description, excellent can, speed of dispatch. All with a personalized card. I recommend this store and I continue my purchases. Have a nice day.

Great gloves fit is perfect, can’t wait to test them

Quick and problem-free transaction

Very straight forward, perfect costumer service, they are really approachable and even apologized when a product wasnt available right away. By a hand written letter.

Reliable delivery and trustworthy. I have used for several overseas deliveries without issues

Perfect website !

Super helpful

Great customer service, transparent ordering process.

Reaction time to know where it was, and very little news

Arrived in perfect condition of the ordered kit, with no missing items

Looks nice as expected the shipping took longer then expected

Product compliant, product left and therefore arrived later than expected but very responsive and efficient seller.

Good service and great products, really recommended! :D

Great site and email responses were quick. thank you for the excellent customer service and the kind note when my order arrived.

Personalized message accompanying the package. We appreciate it!

Some delay but compensated by a little note, after all who has never encountered an unforeseen event.

it's OK as usual

Everything was fine (⁠ ͡⁠°⁠ ͜⁠ʖ⁠ ͡⁠°⁠)

Received my jacket on time and with excellent craftsmanship. I already recommended their product to all of my fellow club members.

So the products are good, phone support was good, resolutions to problems are decent... The biggest problem was bad communication: they had some value chain issues due to the was in Ukraine. Cool. But could we all get an e-mail ? I've waited for more than 2 months for a reply to an e-mail, tried hinting about the situation on Facebook, had to call twice to get to support. It wasn't easy to figure out what's up with my order. Support was good, we fixed everything fast and the products are what i expected. I just wish communication was better and i have a better overview of what's up with the stuff i ordered.

Blackarmoury is a good site for AMHE practitioners, it's reliable and of quality. The seller is nice and sent me a spearhead to apologize for a stock problem. In short, Black Armoury is good :)

attentive professional, I was able to change my order following an error on my part

It was fine, however, teher was a bit delay between the order and the start of shipping. There was few informations about the blackarmoury processing time. However, the shipping and processing was fine.

everything is perfect

Good products at fair prices but crazy delivery times. 11 days delay to not receive items that were in stock on time (all reservations and payments made, we had to leave for abroad without having received our protective equipment and hoping to borrow some on site).

perfect customer service.

A top-level shop, good quality equipment. Thanks to Anthony for his availability and professionalism.

I will sure order here again !

Well-packaged product with a personalized thank you card

Very good, great service. I would recommend.

Fast communication, fast shipping, two thumbs up!

I Ordered the Items 1 month before a tournament, so that i could use them at the tournament but the Ordered pieces didnt arrive in time, When i tried to contact black armoury about the status of my order it was very difficult to reach them ( I had paid in advance so info about the order was important to me). when the pieces finaly arrived they where in good condition. black armoury left a note in the parcel that they would give me a slight refund for my trouble, so i wrote them and gave them the relevant information 3 times, but again i havent heard back from them and have not gotten the promised refund even 2 months after the order finaly arrived. because of all those problems i cant leave a good review, but the products themselves are very good.

too long for shipping product that were "in stock" at the command

Lost my order in the system and didn't respond to emails for several months. Had to go through the manufacturer before I had a response from the company. Once contact was made, response was quick but experience was frustrating and not their usual standard

Black Armoury offers very good products and the customer service is impeccable. The only big problem is the delays, every order I placed at BA arrived with a lot of delays, and they were only shipped after a phone follow-up. Personally, I will not order from BA again, but if the delays don't scare you, don't hesitate.