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W
Rating: 4 out of 5
Quite a long wait, but clothes are fine quality. My friends in the club envy my puffy clothes
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Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 2, 3 and 4 stars
Reset filtersK
Rating: 4 out of 5
As a returning customer I am once again happy with the service and communication from the team at Black Armoury. The customised jacket I ordered fits great and looks both very robust and stylish. Delivery was postponed by some time due to circumstances outside of BA's control, but communication about this was quick and friendly.
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A
Rating: 2 out of 5
Purchase November 2025 reception in April 2026.... I am still missing the pants.... To have the equipment for my needs, I had to agree to change the color of the helmet cover. Today the equipment was inaugurated for the medieval, it is of good quality. I would have given 5 stars if it hadn't been for this delay and the missing item. I hope the pants will arrive quickly.
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C
Rating: 3 out of 5
Very long and too long delivery time, but compliant products. Little visibility on the delivery date. Does not respond to emails, only to phone calls.
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Response from Black Armoury
My apologies for the communication issue. It is being resolved and I am doing everything possible to avoid this situation in the future.
Sincerely,
Anthony
Sincerely,
Anthony
A
Rating: 3 out of 5
Qualitative but long manufacturing time
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A
Rating: 4 out of 5
The product is really great but the delivery was very slow.
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A
Rating: 3 out of 5
Product conforms but significant wait even if exceptional.
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M
Rating: 2 out of 5
The delivery times were very long and unfortunately the parts broke on first use. The heads of the weapons broke without impacting each other, but as a consequence of the contact between the wooden shafts.
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A
Rating: 4 out of 5
Quality very good, manufacturing and delivery times very long.
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C
Rating: 4 out of 5
The products are really good, but it took too long for them to be ready for delivery. The service team was accommodating and professional.
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A
Rating: 3 out of 5
The quality of the products is very good. However, the waiting time to receive the pants is unreasonably long. Announced at 12 weeks, finally 5 months.
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J
Rating: 4 out of 5
There was a long delay and some pretty bad miscommunication, but the team were quick to rectify issues after a short phone call and my pluderhosen arrived pretty soon afterwards. Thank you
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J
Rating: 3 out of 5
今回はオーダー品だったので最初に聞いた納期よりも大幅に遅れ、連絡も無く、返信も遅かったので評価は3です。 在庫が有る商品はとても早く送っていただけるので評価は5です。
K
Rating: 4 out of 5
Placed my in August order while the team was on their summer break. Communication about this causing a delay was clear, and the discount for the inconvenience was a nice offer. My order was shipped and delivered shortly after they resumed normal service, with no issues.
Response from Black Armoury
Thank you Karel, I'm glad we were able to satisfy you despite the summer slowdown. Kind regards, Anthony
M
Rating: 4 out of 5
Easy to navigate site but received damaged product
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T
Rating: 4 out of 5
Site works. Customer support is very good over the phone.
S
Rating: 4 out of 5
Fast, uncomplicated, efficient, friendly Ich habe nichts zum beschweren gefunden und bin mit den Produkten bis jetzt zufrieden.
J
Rating: 4 out of 5
they delivered gear surprisingly quick for going across an ocean
P
Rating: 4 out of 5
Greetings from Croatia Epic products & fast dilivery!!
V
Rating: 4 out of 5
El producto es de buena calidad, pero no puede ser que tarde casi dos semanas en llegar y cueste más de 20€ el envío
E
Rating: 4 out of 5
The item fits perfectly, and I received the right size, however, be careful to tape the package along the entire length of the opening! Mine had suspicious marks around the opening as if someone had tried to force it... But apart from that, perfect! :D
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M
Rating: 4 out of 5
Quick delivery.
H
Rating: 4 out of 5
Everything is OK. But the handle could be the disassembled / ending with a nut to eliminate play during use /.
D
Rating: 2 out of 5
The products are good, but "4 months" to be delivered is too long. No information before or during the delivery on the reason for the delay, no response to the message or the phone, no possibility of cancellation. I ended up believing that I had been scammed and telling myself that I would not see the shadow of a product. It's a shame, I could have been understanding about the delay of certain items, it would have saved me from buying other products elsewhere and ending up with a duplicate.
Response from Black Armoury
Hello, I am truly sorry for the lack of responses to your queries about your order and also for the delays you faced and the frustration it caused. I understand how disappointing it is to end up with duplicates. As you will have noticed, we had major problems due to serious technical issues with our previous communications system (including the phone). We are currently in the process of switching systems to remedy these problems and ensure that communications run smoothly, but unfortunately as I am alone setting it up, while catching up and migrating messages to this new system, it is not going as fast as I would have liked. The new system is at help.blackarmoury.com and that is the best way to reach us going forward. Warm regards, Anthony
K
Rating: 4 out of 5
There was a slight misunderstanding leading to my order arriving later than expected, but when it did the product was top notch. The support staff was very professional, polite and helpful in clearing up the issue, keeping me updated on their own initiative.
D
Rating: 4 out of 5
Everything on the website is clear and easy to navigate. I had a few issues getting through the ordering process but once that was done delivery was fast, especially as I had to be flown overseas.
G
Rating: 4 out of 5
Overall, they are good products. Unfortunately, not all items report clear measures in the description.
W
Rating: 3 out of 5
The items they sell have been in the warehouse for too long, the rubber has aged and cracked, and they are defective when they arrive. I don't mind, but this is not what a good company should do.
M
Rating: 4 out of 5
Everything was goodly delivered but after 6 months and no answer were given about the order status
A
Rating: 3 out of 5
Deliveries take quite long, customer service was ok, product was good
A
Rating: 4 out of 5
Delivery took longer than expected. I had to ask to get further information on the status. The response was quick after that. :)
A
Rating: 3 out of 5
The shipping took some four month, I was not informed about the latency. Communication with customers should be more effective.
A
Rating: 4 out of 5
Generally OK, but the goods advertised as 'in stock' on web site should reflect real availability in the store, to avoid orders that consumers need to wait much longer than expected or to request refund. Customers service is great, and once goods are shipped delivery is fast.
A
Rating: 3 out of 5
I was wating for send gorged to poland 20 days since i make payment.
A
Rating: 4 out of 5
Nice work, nice shop !
A
Rating: 3 out of 5
Very satisfied with the material and quality of the ARCEM jacket, but a big negative point on the delivery times (we'll put that down to the current global context) and especially on the lack of communication. Indeed, despite significantly exceeded deadlines, we are not kept informed of the progress of the jacket's production. When it's the first one and you're waiting for it to practice in better conditions, it's unfortunate. I would certainly try the experience again for a custom ARCEM 800N hoping it goes better now that I have what I need to practice. Good continuation.
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Response from Black Armoury
Hello and thank you for your evaluation. The delays were indeed very long in 2023 and we apologize for that. The production of ARCEM jackets is now well established and stable. We are also aware that communication over the past year has been less than ideal and we are working to implement the necessary systems to better communicate regarding orders.
A
Rating: 2 out of 5
Minimal stock available, "available stock" counter on website not accurate, waiting for stock takes very long
Response from Black Armoury
Thank you for your comment. We are aware of the issue and are working to upgrade the website, the internal technical systems and our processes to both improve the stock accuracy and to shorten delivery times. We do apologise for the delay in you receiving your order.
A
Rating: 2 out of 5
bad.
Response from Black Armoury
Bonjour Frederic, et bonne année 2024. Nous sommes désolés que vous n'ayez pas apprécié votre commande chez Black Armoury. Pouvez-vous nous donner un peu plus de detail sur la raison de votre mécontentement s'il vous plait? Est-ce le délai (en effet, nous avons eu quelques complications en décembre qui nous ont retardés d'une dizaine de jours)? ou est-ce le umbo en soit ? Pouvons nous faire quelque chose pour mieux vous satisfaire ?
A
Rating: 4 out of 5
Really fast delivery, even tho pretty expensive. Product as described, no problems whatsoever
A
Rating: 4 out of 5
Good site.
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