Customer reviews of Black Armoury

Late on shipping

Althoug i chose for bank transfer the payment went verry swiftly. And they have a track & trace option for non registered clients. It took a bit before the real transport started but i received my package overall in good time.

Order took long, but worst was getting no answer when I contaced them twice.

Good and very friendly contact & service, only shipping and respective support was a little delayed.

They are always very friendly when they respond, which is practically never. Expect to not get a reply for months and to have to call them multiple times before they pick up.

Everything is fine, but the ’guest tracking’ function didnt work at the time for my order.

delay on delevery

Okay good

I really like the concept of leather sandwiched between two plastic plates; it absorbs shocks better on both the long and short edges. The price is also very reasonable. My one issue is the grip and guard both need an extra rivet as the plastic is not fully adhered to the leather. It appears they've compensated for this with black duct tape on the guard, but that doesn't look or feel like a particularly solid solution. There are also some sharp edges on the plastic around the handle. Overall, it's a good idea and a decent product that requires a bit of refinement.

Excellent customer service. Clean and fast delivery. Restocking a bit slow for some items.

I would like to give them more stars because they are nice, but there were several downfalls that just shouldn't have occurred. I had a large order for over 500 euro. When I submitted it online, the website said it was processing. That sounds great. What they didn't do was tell me that they did not have the mask overlay, and that they were going to hold the rest of my order until it came in. Weeks came and went, while they held all the rest of the gear, including the most expensive stuff that I needed most (fencing mask) without telling me anything. For that much money, the least they can do is keep you informed on the status of your order. I had to email them three or four times just to get a status update! Several of my requests for information went unanswered for days or even weeks. I could have simply canceled the one item, gotten it elsewhere, and had the most important gear two months sooner. But you better believe they wanted the bill paid in full and up front, of course. Once I finally got through to their customer service, they were nice and helpful, and shipped all the items that were in stock, and then the last item separately, without charging extra shipping. They even included hand-written notes in each box apologizing. That is very kind, but I would still rather have not wasted a month or two where I could not spar simply because they couldn't respond to my email. In the end, I got everything I paid for, and it is very good gear. Their prices are high, and since my order was international, shipping and taxes were also high. I bought from them for speed, because according to their website, it looked like everything was in stock. They need to keep their website updated, and inform their customers better. But they are fair and try to do the right thing.

After a little delay everything went as planned

Your jewelry is beautiful and made in France!

Customer service was helpful and quick to reply. Site was easy to navigate.

Delivery times for out of stock items a bit long but I was warned.

The delivery is not very fast, but the customer service is responsive, polite and offers good products

A bit of a delay, a small site issue.. but in the end, excellent service

Nothing to say about the quality of the products, however nearly 3 months delay on delivery with no response to my many emails, it's still very limited, not very serious as sellers

The Delivery has need some time but thats cause of the global Situation with covid. Customer Service was ok and the Order seems to be nice.

Excellent customer service despite major raw materials shortage, and great products delivered. I can tell that the SPES Heavy gauntlets and Black Armoury's own "DoHEMA" Tournament mask and accessories are very strong, heavy-duty equipment. One problem is that, on top of the price of the goods and shipping, I was not notified that I would have to pay very large customs tax and VAT at the UK border. I would have liked to know this *before* ordering items so I could plan my budget accordingly. By the time my second shipment arrived, I will have had to pay almost £200 to get my equipment through the Border Force.

the selection on the store is wide, the prices are good compared to other sites, the interaction with the customer support was not optimal (reason of the missing fifth star). this miscommunication can be due to the overload of the time frame but still it's a point that can be improved.

I like the material, but waiting 6 weeks is long

Bei fast 550€ Bestellwert werden trotzdem Versandkosten berechnet? Schade

Put in order 7. August, order sent 26, arraived 2. September. Tracking showed me were it was at.

Good product for sure, but manufacturing is long and communication about it was very late, I waited three mounths before getting any answer but when I finally got one, it was to say "sorry for the delay" and to ship it. Long manufacturing is understandable but communication could have been a beat better. Otherwise it was clear and easy to order,

The shipment was late. Very late. I had no update on the situation, only that they have not yet recieved supply from their provider even though shop webside said this item was in stock. My emails were not responded to untill I wrote I will have to ask for refund and only after that time the item was sudenly available and was shipped to me.

Reliable service

There is still room for improvement when it comes to delivery time with all things HEMA but other than that, great and friendly team @BA. Recommended :)

The order came in fairly good time. Packaging was appropriate and the product was received complete. However, and Allen Key was included in the order automatically and I could not remove it (I have them anyway). Also It is not useful for the provided product. So, a bit weird and a waste of money.

3 months delivery, gift meant as a surprise.... complete failure. One mail par month without any satysfactory answer. Had to result to phone to obtain delivery....

The site, range, ordering etc. were all excellent. Stock issues due to COVID delayed my order (a lot!) but that wasn't really Black Armoury's fault and as soon as the main item was in stock shipping was quick from France to Australia. My main concern was the time it took to get a response to questions about the order - I left several messages through the website before resorting to Facebook and email to get an update. Once I got my first response they were great, answering questions within 24 hours, but that initial lack of any indication that my query had been seen, let alone answered, wasn't very encouraging.

Would give 5 stars but the dagger that arrived was not a parrying one, in fact, it was a rondel dagger(it even said so on the wrapping).

sword a bit heavy; 1180 gr instead of 1080 announced; it would benefit from a bit of blade refinement; otherwise satisfactory quality

The site itself it's well made. You can find pretty much everything you'll need for HEMA practice. My order wasn't shipped in a hurry but as soon as it was shipped I received in a few days.

Most things are good. However I sent a few emails regarding the status of my order (it was in process for 2 months) and never got an answer

nothing special to report.

Everything went smoothly, however such high quality products sometimes may take time, a little patience after ordering the product could be required.

Great sword, came really quick and well packaged. Slight marking under the cross guard but barely noticeable

Shipping was slightly delayed due to covid. But at least they warned him. The sword that I ordered was coved on the tip, I don't know if it was the fault of the shipping company or the fault of the store

What would put these over the top would be to have the option of removing select pieces, so instead of riveted straps, use snaps.