Customer reviews of Black Armoury

Good quality protectors

Very good customer service and good advice

Excellent customer service.

There was a scare when collisimo said my package was on its way back it’s country of origin but 5 days later it was at my door. The weapons are tip top and somehow black armory was able to get them from Hungary to France and to me in the US. 100% awesome great. Would recommend. Don’t get worked up about customs. Blackarmory can get the best stuff

Shipped incredibly quickly, product is as advertised and in great condition and works as expected. Great service!!

Super responsiveness

Hello, very well everything is OK, thank you. Best regards, ALAIN

Alittle confusing at first but simple once I figured out the site

Despite slight delays in delivery, which are not uncommon with HEMA orders, I am very satisfied with the products and the friendly customer service.

Very nice Service, Great Products and a very big portfolio.

Most things are good. However I sent a few emails regarding the status of my order (it was in process for 2 months) and never got an answer

All good. Everytime again.

perfect !

Very nice, close to the customer and fast.

Quick shipping, no issues.

My order arrived very quickly with no issues.

Shipping was slightly delayed due to covid. But at least they warned him. The sword that I ordered was coved on the tip, I don't know if it was the fault of the shipping company or the fault of the store

I recently ordered a custom Arcem jacket and a gorget. Because I needed custom, I contacted Black Armoury by email and was impressed with the speed and quality of the response. They got my order, clarified some points, suggested that I save on postage by putting the two separate orders together, gave me an accurate time for production and also agreed to cover any Brexit related tariffs, as I had ordered from the UK just before the end of the EU transition period, but before there was any detail of a possible trade deal, which was appreciated. They kept me up to date with the progress and the tracker item arrived today, as expected. It was just what I had asked for, a really nice quality product which fits well and has plenty of give to allow free movement, looks great and appears to be as tough as it should be. It even came with a nice hand written note of thanks for the order. All in all a pleasure. I wish it was possible to get a custom jacket quicker, but it has to be made to order, so I’m not upset with the lead time for manufacture and shipping. Very Happy!

Very good communication, great service and fast delivery! I would really recommend Black Armoury :-)

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Good

Black Armoury dealt with my order exceptionally well considering the dogs dinner Brexit has made of shipping anything into the UK. The information provided was extremely comprehensive regular but not to frequent. The swords are well made and worth every penny. When I want more swords Black Armoury will definitely be on the list of possible suppliers

Great product. Amazing communication and service.

Fast shipping, everything well. Thanks a lot.

Nil issues

Simple site to use. Fast delivery.

Black Armoury is THE shop par excellence for everything related to HEMA. Never any disappointment, top after-sales service and very human and available contact. I recommend 100% BA

Wow...You Guys were super expedient, communicative and super professional in the fulfillment of my order...Thank You Very Much! - J

Quick customer service and shipping. All items were securely packed and they all look and feel as promised. A true test shall still wait and I'm only looking forward to it.

quickly delivery good quality of products

Received my package quickly, well packaged, and the product matches what I expected.

Excellent services, I liked the personalized note with my order

Good webpage, easy to navigate.

Had a great experience with Black Armoury, all the way from Canada

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For a first simulator, it is perfect.

Very good service, a wide choice and good prices. The customer service is very attentive and also very accommodating when there is a problem with an order.

Note: Covid apparently affected our order. The delivery time was...bad. Months and months. The website stock level apparently unreliable. The customer service responses few and far between. At least we got the products and they were good. Also some compensation, which lifted the stars from 1 to 3.

Fast delivery!

Excellent support and nice people!