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Rating: 5 out of 5
Good, quick and efficient management of setbacks, order ready before the estimated 14 weeks.
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Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 2, 3 and 5 stars
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Rating: 5 out of 5
Top customer service, top advice, my supplier for equipment since I started, I'm not ready to change!
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Rating: 5 out of 5
Super speed
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Rating: 5 out of 5
Practical website, easy order, fast shipping.
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Rating: 5 out of 5
Very good brand for equipment
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Rating: 5 out of 5
Quick delivery in good condition.
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Rating: 5 out of 5
Very effective when you manage to reach them ;)
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Rating: 5 out of 5
Good contact and serivce, even in times of troubles!
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Rating: 5 out of 5
My order with Black Armoury went whitout a hitch. Communications were very good, and the staff were wery solution oriented when I didn't notice that the feder was on back order. It was my own fault of course, but they offered to send another one with a different coloured handle, which I of course accepted. From there on it took only a week before I had in my hands here in Norway I would not hesitate to return to Black Armoury for more HEMA equipment.
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Rating: 5 out of 5
Quick and everything ok, Thank you
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Rating: 5 out of 5
Thanks!
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Rating: 5 out of 5
Hello, products conform to the description, excellent can, speed of dispatch. All with a personalized card. I recommend this store and I continue my purchases. Have a nice day.
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Rating: 5 out of 5
Great gloves fit is perfect, can’t wait to test them
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Rating: 5 out of 5
Quick and problem-free transaction
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Rating: 5 out of 5
Very straight forward, perfect costumer service, they are really approachable and even apologized when a product wasnt available right away. By a hand written letter.
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Rating: 5 out of 5
Reliable delivery and trustworthy. I have used for several overseas deliveries without issues
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Rating: 5 out of 5
Perfect website !
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Rating: 5 out of 5
Super helpful
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Rating: 5 out of 5
Great customer service, transparent ordering process.
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Rating: 5 out of 5
Arrived in perfect condition of the ordered kit, with no missing items
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Rating: 5 out of 5
Product compliant, product left and therefore arrived later than expected but very responsive and efficient seller.
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Rating: 5 out of 5
Good service and great products, really recommended! :D
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Rating: 5 out of 5
Great site and email responses were quick. thank you for the excellent customer service and the kind note when my order arrived.
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Rating: 5 out of 5
Personalized message accompanying the package. We appreciate it!
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Rating: 5 out of 5
it's OK as usual
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Rating: 5 out of 5
Everything was fine ( ͡° ͜ʖ ͡°)
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Rating: 5 out of 5
Received my jacket on time and with excellent craftsmanship. I already recommended their product to all of my fellow club members.
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Rating: 3 out of 5
So the products are good, phone support was good, resolutions to problems are decent... The biggest problem was bad communication: they had some value chain issues due to the was in Ukraine. Cool. But could we all get an e-mail ? I've waited for more than 2 months for a reply to an e-mail, tried hinting about the situation on Facebook, had to call twice to get to support. It wasn't easy to figure out what's up with my order. Support was good, we fixed everything fast and the products are what i expected. I just wish communication was better and i have a better overview of what's up with the stuff i ordered.
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Rating: 5 out of 5
Blackarmoury is a good site for AMHE practitioners, it's reliable and of quality. The seller is nice and sent me a spearhead to apologize for a stock problem. In short, Black Armoury is good :)
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Rating: 5 out of 5
attentive professional, I was able to change my order following an error on my part
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Rating: 5 out of 5
everything is perfect
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Rating: 3 out of 5
Good products at fair prices but crazy delivery times. 11 days delay to not receive items that were in stock on time (all reservations and payments made, we had to leave for abroad without having received our protective equipment and hoping to borrow some on site).
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Rating: 5 out of 5
perfect customer service.
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Rating: 5 out of 5
A top-level shop, good quality equipment. Thanks to Anthony for his availability and professionalism.
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Rating: 5 out of 5
I will sure order here again !
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Rating: 5 out of 5
Very good, great service. I would recommend.
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Rating: 5 out of 5
Fast communication, fast shipping, two thumbs up!
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Rating: 2 out of 5
I Ordered the Items 1 month before a tournament, so that i could use them at the tournament but the Ordered pieces didnt arrive in time, When i tried to contact black armoury about the status of my order it was very difficult to reach them ( I had paid in advance so info about the order was important to me). when the pieces finaly arrived they where in good condition. black armoury left a note in the parcel that they would give me a slight refund for my trouble, so i wrote them and gave them the relevant information 3 times, but again i havent heard back from them and have not gotten the promised refund even 2 months after the order finaly arrived. because of all those problems i cant leave a good review, but the products themselves are very good.
Response from Black Armoury
Hello David, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are thankful finally being resolved by our tech agency. I have just refunded you 40€ on the order via bank transfer. I am very sorry for the delay, and for the frustration. Kind regards, Anthony
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Rating: 2 out of 5
too long for shipping product that were "in stock" at the command
Response from Black Armoury
Hello Loic, and thank you for the feedback. You are absolutely right, and I am sorry. The generally complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony
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Rating: 2 out of 5
Lost my order in the system and didn't respond to emails for several months. Had to go through the manufacturer before I had a response from the company. Once contact was made, response was quick but experience was frustrating and not their usual standard
Response from Black Armoury
Hello Shaun, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony