Customer reviews of Black Armoury

Clear and good site, size table and explanation simply great, quick and easy processing, informative contact, excellent quality

Time was long but your final reaction was excellent. Thank you so much

Réaly Nice communication from the sailor

Excellent and accessible service, they accidentally wrote a product was in stock when it wasn't and went above and beyond to contact the manufacturer to get it delivered to me in a timely fashion. Would buy there again :)

Very good contacts and advice. Fast delivery, I recommend!

Fantastic! So fast and perfect! Thank you so much!

long delivery but great product

Empathic with clients, they add a final touch with a card and wish. Was not expecting so.

Very good

Excellent, as usual!

The customer service was excellent. A very nice and helpful gentleman assisted me and sent my order by DHL . Thank you Anthony

Impeccable shipping, as always. Customer relationship and advice impeccable

Excellent communication. Reactive and efficient, thank you

Helpfull and quick to response.

some stuff of quality , cordial customer service .I recommend

I would like to give them more stars because they are nice, but there were several downfalls that just shouldn't have occurred. I had a large order for over 500 euro. When I submitted it online, the website said it was processing. That sounds great. What they didn't do was tell me that they did not have the mask overlay, and that they were going to hold the rest of my order until it came in. Weeks came and went, while they held all the rest of the gear, including the most expensive stuff that I needed most (fencing mask) without telling me anything. For that much money, the least they can do is keep you informed on the status of your order. I had to email them three or four times just to get a status update! Several of my requests for information went unanswered for days or even weeks. I could have simply canceled the one item, gotten it elsewhere, and had the most important gear two months sooner. But you better believe they wanted the bill paid in full and up front, of course. Once I finally got through to their customer service, they were nice and helpful, and shipped all the items that were in stock, and then the last item separately, without charging extra shipping. They even included hand-written notes in each box apologizing. That is very kind, but I would still rather have not wasted a month or two where I could not spar simply because they couldn't respond to my email. In the end, I got everything I paid for, and it is very good gear. Their prices are high, and since my order was international, shipping and taxes were also high. I bought from them for speed, because according to their website, it looked like everything was in stock. They need to keep their website updated, and inform their customers better. But they are fair and try to do the right thing.

As always, a quality product at a reasonable price. Thank you

Perfect

It is extraordinarly light for a weapon of it's width, balanced towards the hardware (which is a feature I personally prefer in weapons, as I feel I can control the blade better,that's just me though :p) it's very quick in the hands, yet it feels hefty, in a satisfactory way. Probably one of the quickest weapons I have ever handled. Short as the historical examples are, though that's one of the reasons why I like the type 14s. Very much a "get in your face" kinda weapon which suits me just fine.

Fluid and easy to understand

Service was awesome and I am very happy with the product, thanks!

Very good

Good, trustworthy shop.

Very quick. Simple navigation and good contact.

Nothing to say about the quality of the products, however nearly 3 months delay on delivery with no response to my many emails, it's still very limited, not very serious as sellers

Very satisfied with the service. I had a question to which they responded very quickly. Delivery without incidents. I recommend!

Serious merchant and attentive. Thank you

Very good quality site

Great service! Because of a delay of a few days i had to reroute my order, which was possible and i even got a handwritten apology.

Customer service, even if took time, was perfect. I had some problems that was resolved really fast

Great product. They look great and feel perfect for unarmoured training. Can't wait to try them out.

Black Armory has been a real pleasure to stumble upon. They carry some very nice, unique, and cutting edge items not found easily and they ship to the United States! Its a small personal touch, but each order came with a hand signed thank you card. I found this to be a rare treat among such a busy and automated order world. Its nice to know that my order is personally handled with care. Thank you Black Armory!

Great Website and products, i would definetly order again and recommend the shop!

Very kind and precise

Fast shipping, and good quality material. Personalized message to thank me for my purchase.

Fast and efficient

Intuitive website, top notch customer service, huge variety of products for beginner and advanced fencers alike

Quick service, got a personalized note due to delays. Anthony who handles the store is really helpful and speaks fluent english.

Great experience and fast processing. Very knowledgeable, friendly and responsive customer service. Will definitely order from Black Armoury again.

Always very good