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Rating: 5 out of 5
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Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 2, 4 and 5 stars
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Rating: 5 out of 5
Very Kind Service!
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Rating: 5 out of 5
Fast service. Products were packaged very well. Even added a hand written note because my feder was shipped in a separate parcel.
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Rating: 2 out of 5
The shipment was late. Very late. I had no update on the situation, only that they have not yet recieved supply from their provider even though shop webside said this item was in stock. My emails were not responded to untill I wrote I will have to ask for refund and only after that time the item was sudenly available and was shipped to me.
Response from Black Armoury
Dear Tadas, thank you for your message and your review. Even the negative ones help us to improve. We have indeed had some stock synchronisation issues on the website that we are working to resolve. I am, again, very sorry your order took so long and do hope that you had received my apology for the poor communication. I can only assure you that the availability of your rash guard was one of timing and was not related to you asking for a refund. Kind regards, Anthony
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Rating: 5 out of 5
Fast delivery, efficient help in chosing the right product
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Rating: 4 out of 5
Reliable service
Translated reviews
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Rating: 5 out of 5
Excellent service and fast shipping even to Finland! Also got a card in the package with thank you message in my language, that was really nice of you!
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Rating: 5 out of 5
Everything alright. Thanks for the nice gloves!
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Rating: 5 out of 5
Very good service, as always!
Translated reviews
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Rating: 5 out of 5
good service, everything went well
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Rating: 5 out of 5
A++++
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Rating: 4 out of 5
There is still room for improvement when it comes to delivery time with all things HEMA but other than that, great and friendly team @BA. Recommended :)
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Rating: 5 out of 5
Waited a little over a month for some armour and synthetics but it was well worth it!
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Rating: 5 out of 5
Everything turned up as ordered and as expected. Great service.
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Rating: 5 out of 5
Quick shipping, satisfied.
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Rating: 5 out of 5
Thank you for the note! :)
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Rating: 5 out of 5
Great contact, very efficient.
Translated reviews
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Rating: 4 out of 5
The order came in fairly good time. Packaging was appropriate and the product was received complete. However, and Allen Key was included in the order automatically and I could not remove it (I have them anyway). Also It is not useful for the provided product. So, a bit weird and a waste of money.
Response from Black Armoury
Dear Robert, Thank you for your review on the website. I thought I'd send you a quick note of explanation. The Allen key is indeed included with all SWAP compatible swords, including the indoor trainer. It allows you to remove the pommel to change the blade, or in the very rare cases where it becomes loose. The key is therefore included, but not charged to the customer. Kind regards, Anthony
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Rating: 2 out of 5
3 months delivery, gift meant as a surprise.... complete failure. One mail par month without any satysfactory answer. Had to result to phone to obtain delivery....
Response from Black Armoury
Hello David, I am very sorry that your order did indeed take some time. While the situation in April and May remained difficult for resupply, I do apologise for the poor communication. However, while your complaint is understandable, please be accurate. Your order did not take 3 months for delivery. You placed your order on April 14 and we shipped it on June 23 and it was delivered on June 24. We will do all we can to avoid this type of situation in the future and resupply is now returning to "normal". Kind regards, Anthony
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Rating: 5 out of 5
Communication was good. Product was packed securely and arrived in a timely manner.
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Rating: 5 out of 5
Good choice, fast and professional
Translated reviews
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Rating: 5 out of 5
In my opinion, the best shop for AMHE equipment. Reliable, always excellent advice, and especially very accommodating and available! The Vienna AMHE club is happy to count it as its official supplier ;) Thank you Anthony!
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Rating: 5 out of 5
Great customer service, prompt delivery even though I'm not in EU. Excellent products too
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Rating: 5 out of 5
Excellent customer service, very prompt shipping.
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Rating: 5 out of 5
Great communication from blackarmoury. I recommend.
Translated reviews
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Rating: 5 out of 5
Perfect!
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Rating: 5 out of 5
The whole process was seamless and the order arrived in very little time considering I'm in Asia. Good updates and tracking info also.
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Rating: 5 out of 5
Reliable, quick and informative.
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Rating: 5 out of 5
Professionals.
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Rating: 5 out of 5
I ordered several times from blackarmoury. Impeccable service. Hasslefree, fast, reliable.
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Rating: 5 out of 5
Good products, good prices, fast delivery.
Translated reviews
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Rating: 5 out of 5
Fantastic service! They even included a handwritten "Thank You" card in the shipment. It's small and simple, but it's nice to see some people are still keeping little things like that alive. I will absolutely be ordering from them again in the future.
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Rating: 4 out of 5
The site, range, ordering etc. were all excellent. Stock issues due to COVID delayed my order (a lot!) but that wasn't really Black Armoury's fault and as soon as the main item was in stock shipping was quick from France to Australia. My main concern was the time it took to get a response to questions about the order - I left several messages through the website before resorting to Facebook and email to get an update. Once I got my first response they were great, answering questions within 24 hours, but that initial lack of any indication that my query had been seen, let alone answered, wasn't very encouraging.
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Rating: 5 out of 5
Very happy customer.
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Rating: 4 out of 5
Would give 5 stars but the dagger that arrived was not a parrying one, in fact, it was a rondel dagger(it even said so on the wrapping).
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Rating: 5 out of 5
Excellent service, good range of products. Competitive prices
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Rating: 5 out of 5
Great service, quick delivery, highly recommended!
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Rating: 5 out of 5
Excellent!
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Rating: 5 out of 5
very good!
Translated reviews
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Rating: 5 out of 5
All processing is fast and simple. End Quality are good!