English 
A
Rating: 5 out of 5
Can't recommend them enough, great service from people who actually seem to care about their customers, which is a rare thing in this modern World.
Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 2, 4 and 5 stars
Reset filtersA
Rating: 2 out of 5
bad.
Response from Black Armoury
Bonjour Frederic, et bonne année 2024. Nous sommes désolés que vous n'ayez pas apprécié votre commande chez Black Armoury. Pouvez-vous nous donner un peu plus de detail sur la raison de votre mécontentement s'il vous plait? Est-ce le délai (en effet, nous avons eu quelques complications en décembre qui nous ont retardés d'une dizaine de jours)? ou est-ce le umbo en soit ? Pouvons nous faire quelque chose pour mieux vous satisfaire ?
A
Rating: 5 out of 5
Effective
Translated reviews
A
Rating: 4 out of 5
Really fast delivery, even tho pretty expensive. Product as described, no problems whatsoever
A
Rating: 5 out of 5
Fast shipment and good paking
A
Rating: 5 out of 5
very fast delivery, package was excellent!
A
Rating: 5 out of 5
Excellent service and prompt replies to questions regarding my order.
A
Rating: 4 out of 5
Good site.
Translated reviews
A
Rating: 5 out of 5
Long delivery time but top quality
A
Rating: 5 out of 5
Great Support
A
Rating: 5 out of 5
Awesome staff - always patient and helpful with my queries and updating via email on the progress of my orders. Deliveries have come well packed in recyclable materials and quickly.
A
Rating: 5 out of 5
Excellent service, great communication throughout
A
Rating: 4 out of 5
The delivery time was really very long, however the customer service was able to inform me and make me wait. Thank you Arseni ;-)
Translated reviews
A
Rating: 5 out of 5
nice support
A
Rating: 5 out of 5
Excellent service, product as described and delivered quickly, nothing to say we wish they were all like that I recommend without hesitation!
Translated reviews
A
Rating: 5 out of 5
The shield is excellent and packaging was very well done.I am especially happy with retrieving the shield as oiled.
A
Rating: 5 out of 5
As long as it is in stock there is no problem.
A
Rating: 5 out of 5
Great selection, excellent wuality, great service
A
Rating: 5 out of 5
Everything went quick and to my satisfaction.
A
Rating: 4 out of 5
This is not the first time I order from you, the order is easy to make, and especially the delivery times and exchanges have generally been efficient. I have no opinion on the products, I haven't tried them yet in situation.
Translated reviews
A
Rating: 5 out of 5
I had an issue with the site, I sent a message, and my problem was resolved very quickly. My order also arrived very quickly.
Translated reviews
A
Rating: 5 out of 5
Good selection and prices and, given how long HEMA supplies can take to arrive sometimes, they're really communicative and helpful.
A
Rating: 5 out of 5
Good quality and delivered quickly :)
Translated reviews
A
Rating: 5 out of 5
Very accommodating, they are fast and efficient
Translated reviews
A
Rating: 5 out of 5
Perfect, excellent product!
Translated reviews
A
Rating: 5 out of 5
Fast and careful shipping. Never disappointed by orders with Black Armoury and that for years.
Translated reviews
A
Rating: 2 out of 5
Everything went fine until my gloves broke almost immediately in training. I emailed the seller and they never responded.
Response from Black Armoury
Hello Mika. We are very sorry, both that you did not get a reply and for the issue with the gloves. We did indeed have a system issue over the summer that did not notify us of incoming messages sent through the website. I have just, thanks to your review, seen the message (which I am pasting below for reference). This is clearly a manufacturing defect and is not occurring on the vast majority of this style of glove we have sold since 2017. I will gladly either replace the gloves with a new pair from our next batch, or refund the gloves to you. Please let me know which you prefer. Kind regards, Anthony Original message from you (image link removed for security): "I received the shipment last week but unfortunately the seams on the gloves are not built for purpose as after only light sparring with rondel and rapier, approximately 30 minutes each, the underside panel of the left forearm separated on two sides from the rest of the forearm with the right glove having the same seam beginning to unravel."
A
Rating: 5 out of 5
fast and good
A
Rating: 5 out of 5
Very good material and very good after-sales service.
Translated reviews
A
Rating: 5 out of 5
Arrived in a timely fashion, most happy.
A
Rating: 5 out of 5
Everything from the Product to it's Delivery was excellent.I am pretty much satisfied.
A
Rating: 5 out of 5
I ordered a variety of rubber spear heads for SCA/HEMA combat. They all came quickly and in good condition. They are a great balance of sturdy and flexible and I am happy with them.
A
Rating: 5 out of 5
fast delivery and perfect quality.
A
Rating: 4 out of 5
Overall, I am satisfied with the product and the responsiveness of the team while they manufactured and shipped the products. I rated this 4 stars rather than 5 because the production time was about 4-6 weeks, but I am overall OK with that because Black Armoury managed my expectations along the way. They were honest about the delivery time and responded quickly to my email inquiry, sent around 4 weeks after the purchase. I would recommend this company and I would by from them again.
A
Rating: 4 out of 5
It would be necessary to inform about the number of packages sent.
Translated reviews
Response from Black Armoury
Thank you David, it's noted and we will see how to improve this communication about the number of packages sent with our carriers.
A
Rating: 2 out of 5
I placed my order on the 28th of December 2022. After months of querying and promises of “next week”, and automated “out of the office this week” replies, it eventually dispatched on the 18th of May 2023. The product itself is excellent, but the service from the retailer was less than satisfactory.
Response from Black Armoury
Dear John, Thank you for your feedback. Indeed our internal processes have not been adapted to the complex resupply situation the last year and certain orders were not processed in a timely manner. We apologise for the delays and poor communication. We are working to improve this.
A
Rating: 5 out of 5
As always, a quick and reliable delivery. TMerci beaucoup!
A
Rating: 5 out of 5
Excellent service, courtesy and speed in responding. The order arrived on time and without problems. I am satisfied.
A
Rating: 5 out of 5
Took quite a bit longer than I expected to get my order since it was back-ordered. but the communication with customer service was quite good and efficient. I believe they care about their customers and try their best to satisfy all orders
A
Rating: 5 out of 5
Good relationship with customer service, items once back in stock, sent and received quickly
Translated reviews