Customer reviews of Black Armoury

Very long and too long delivery time, but compliant products. Little visibility on the delivery date. Does not respond to emails, only to phone calls.

Qualitative but long manufacturing time

Product conforms but significant wait even if exceptional.

The quality of the products is very good. However, the waiting time to receive the pants is unreasonably long. Announced at 12 weeks, finally 5 months.

今回はオーダー品だったので最初に聞いた納期よりも大幅に遅れ、連絡も無く、返信も遅かったので評価は3です。 在庫が有る商品はとても早く送っていただけるので評価は5です。

The items they sell have been in the warehouse for too long, the rubber has aged and cracked, and they are defective when they arrive. I don't mind, but this is not what a good company should do.

Deliveries take quite long, customer service was ok, product was good

The shipping took some four month, I was not informed about the latency. Communication with customers should be more effective.

I was wating for send gorged to poland 20 days since i make payment.

Very satisfied with the material and quality of the ARCEM jacket, but a big negative point on the delivery times (we'll put that down to the current global context) and especially on the lack of communication. Indeed, despite significantly exceeded deadlines, we are not kept informed of the progress of the jacket's production. When it's the first one and you're waiting for it to practice in better conditions, it's unfortunate. I would certainly try the experience again for a custom ARCEM 800N hoping it goes better now that I have what I need to practice. Good continuation.

Though I received my items in good shape, I waited nearly two months to get them. Furthermore, the first answer I got was after a month and a half of repeated calls and e-mails.

0

It was ok, but communication was bad for a little while

So the products are good, phone support was good, resolutions to problems are decent... The biggest problem was bad communication: they had some value chain issues due to the was in Ukraine. Cool. But could we all get an e-mail ? I've waited for more than 2 months for a reply to an e-mail, tried hinting about the situation on Facebook, had to call twice to get to support. It wasn't easy to figure out what's up with my order. Support was good, we fixed everything fast and the products are what i expected. I just wish communication was better and i have a better overview of what's up with the stuff i ordered.

Good products at fair prices but crazy delivery times. 11 days delay to not receive items that were in stock on time (all reservations and payments made, we had to leave for abroad without having received our protective equipment and hoping to borrow some on site).

Black Armoury offers very good products and the customer service is impeccable. The only big problem is the delays, every order I placed at BA arrived with a lot of delays, and they were only shipped after a phone follow-up. Personally, I will not order from BA again, but if the delays don't scare you, don't hesitate.

Order received quickly, but one of the protections seems impossible to install and it's been 2 months since I've been waiting for a response from the seller.

the product is good, it came quickly after posting but after a long time waiting and not answers after having contacted them, they sent it after I complained to paypal for a refund.

Late on shipping

Order took long, but worst was getting no answer when I contaced them twice.

I would like to give them more stars because they are nice, but there were several downfalls that just shouldn't have occurred. I had a large order for over 500 euro. When I submitted it online, the website said it was processing. That sounds great. What they didn't do was tell me that they did not have the mask overlay, and that they were going to hold the rest of my order until it came in. Weeks came and went, while they held all the rest of the gear, including the most expensive stuff that I needed most (fencing mask) without telling me anything. For that much money, the least they can do is keep you informed on the status of your order. I had to email them three or four times just to get a status update! Several of my requests for information went unanswered for days or even weeks. I could have simply canceled the one item, gotten it elsewhere, and had the most important gear two months sooner. But you better believe they wanted the bill paid in full and up front, of course. Once I finally got through to their customer service, they were nice and helpful, and shipped all the items that were in stock, and then the last item separately, without charging extra shipping. They even included hand-written notes in each box apologizing. That is very kind, but I would still rather have not wasted a month or two where I could not spar simply because they couldn't respond to my email. In the end, I got everything I paid for, and it is very good gear. Their prices are high, and since my order was international, shipping and taxes were also high. I bought from them for speed, because according to their website, it looked like everything was in stock. They need to keep their website updated, and inform their customers better. But they are fair and try to do the right thing.

Good product for sure, but manufacturing is long and communication about it was very late, I waited three mounths before getting any answer but when I finally got one, it was to say "sorry for the delay" and to ship it. Long manufacturing is understandable but communication could have been a beat better. Otherwise it was clear and easy to order,

Most things are good. However I sent a few emails regarding the status of my order (it was in process for 2 months) and never got an answer

Shipping was slightly delayed due to covid. But at least they warned him. The sword that I ordered was coved on the tip, I don't know if it was the fault of the shipping company or the fault of the store

Note: Covid apparently affected our order. The delivery time was...bad. Months and months. The website stock level apparently unreliable. The customer service responses few and far between. At least we got the products and they were good. Also some compensation, which lifted the stars from 1 to 3.

Took a long time getting answers to my communication.

The service was good, but there is a problem with the products they are selling. Information is incorrect and thus I’m disatisfied with my orders ( arcem hema jacket) and arm protectors. Hema jacket has no shoulder protection. Thus I was hoping the arm protectors will provide it but they don’t cover the colar bone.

The quality of the product is perfekt, really outstanding. The problem was the service. Delivery time was extremly high (many months) and reaction time on my attempt for contact was too high. Again, swords 5 no even 6 stars if possible

Three month delivery time.

Good selection, pretty slow

They have a good shop and they make good products. In my opinion, the online shop could be generally vastly improved. And there could be a better description about measuring body sizes for custom tailored products, but maybe they already did that :)