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W
Rating: 4 out of 5
Quite a long wait, but clothes are fine quality. My friends in the club envy my puffy clothes
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Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
4 star reviews
Reset filtersK
Rating: 4 out of 5
As a returning customer I am once again happy with the service and communication from the team at Black Armoury. The customised jacket I ordered fits great and looks both very robust and stylish. Delivery was postponed by some time due to circumstances outside of BA's control, but communication about this was quick and friendly.
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A
Rating: 4 out of 5
The product is really great but the delivery was very slow.
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A
Rating: 4 out of 5
Quality very good, manufacturing and delivery times very long.
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C
Rating: 4 out of 5
The products are really good, but it took too long for them to be ready for delivery. The service team was accommodating and professional.
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J
Rating: 4 out of 5
There was a long delay and some pretty bad miscommunication, but the team were quick to rectify issues after a short phone call and my pluderhosen arrived pretty soon afterwards. Thank you
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K
Rating: 4 out of 5
Placed my in August order while the team was on their summer break. Communication about this causing a delay was clear, and the discount for the inconvenience was a nice offer. My order was shipped and delivered shortly after they resumed normal service, with no issues.
Response from Black Armoury
Thank you Karel, I'm glad we were able to satisfy you despite the summer slowdown. Kind regards, Anthony
M
Rating: 4 out of 5
Easy to navigate site but received damaged product
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T
Rating: 4 out of 5
Site works. Customer support is very good over the phone.
S
Rating: 4 out of 5
Fast, uncomplicated, efficient, friendly Ich habe nichts zum beschweren gefunden und bin mit den Produkten bis jetzt zufrieden.
J
Rating: 4 out of 5
they delivered gear surprisingly quick for going across an ocean
P
Rating: 4 out of 5
Greetings from Croatia Epic products & fast dilivery!!
V
Rating: 4 out of 5
El producto es de buena calidad, pero no puede ser que tarde casi dos semanas en llegar y cueste más de 20€ el envío
E
Rating: 4 out of 5
The item fits perfectly, and I received the right size, however, be careful to tape the package along the entire length of the opening! Mine had suspicious marks around the opening as if someone had tried to force it... But apart from that, perfect! :D
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M
Rating: 4 out of 5
Quick delivery.
H
Rating: 4 out of 5
Everything is OK. But the handle could be the disassembled / ending with a nut to eliminate play during use /.
K
Rating: 4 out of 5
There was a slight misunderstanding leading to my order arriving later than expected, but when it did the product was top notch. The support staff was very professional, polite and helpful in clearing up the issue, keeping me updated on their own initiative.
D
Rating: 4 out of 5
Everything on the website is clear and easy to navigate. I had a few issues getting through the ordering process but once that was done delivery was fast, especially as I had to be flown overseas.
G
Rating: 4 out of 5
Overall, they are good products. Unfortunately, not all items report clear measures in the description.
M
Rating: 4 out of 5
Everything was goodly delivered but after 6 months and no answer were given about the order status
A
Rating: 4 out of 5
Delivery took longer than expected. I had to ask to get further information on the status. The response was quick after that. :)
A
Rating: 4 out of 5
Generally OK, but the goods advertised as 'in stock' on web site should reflect real availability in the store, to avoid orders that consumers need to wait much longer than expected or to request refund. Customers service is great, and once goods are shipped delivery is fast.
A
Rating: 4 out of 5
Nice work, nice shop !
A
Rating: 4 out of 5
Really fast delivery, even tho pretty expensive. Product as described, no problems whatsoever
A
Rating: 4 out of 5
Good site.
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A
Rating: 4 out of 5
The delivery time was really very long, however the customer service was able to inform me and make me wait. Thank you Arseni ;-)
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A
Rating: 4 out of 5
This is not the first time I order from you, the order is easy to make, and especially the delivery times and exchanges have generally been efficient. I have no opinion on the products, I haven't tried them yet in situation.
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A
Rating: 4 out of 5
Overall, I am satisfied with the product and the responsiveness of the team while they manufactured and shipped the products. I rated this 4 stars rather than 5 because the production time was about 4-6 weeks, but I am overall OK with that because Black Armoury managed my expectations along the way. They were honest about the delivery time and responded quickly to my email inquiry, sent around 4 weeks after the purchase. I would recommend this company and I would by from them again.
A
Rating: 4 out of 5
It would be necessary to inform about the number of packages sent.
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Response from Black Armoury
Thank you David, it's noted and we will see how to improve this communication about the number of packages sent with our carriers.
A
Rating: 4 out of 5
The ordering process was very straight forward and easy to understand. The quality of the product is very good and it certainly meets the expectations regarding its function. Sadly the problems detailed below lower the aesthetics of the product overall a bit.
A
Rating: 4 out of 5
At the time I placed the order I didn't realize that the helmet was backordered. And I don't think that it was all that obvious on the site that it was backordered. So the resulting wait was not nice. But if I had ordered it from a US distributer I would have only gotten it a week or two earlier. And at the time the exchange rate was very good for me so it was a good deal. Communication was also a bit of a problem, but I understand that they were going through a staff shakeup, or some such. So OK. Overall, not a terrible experience, but not a 5.
A
Rating: 4 out of 5
2 people on customer service : the manager was very good, but the employee was not very professionnal, though sympathetic. Delivery seems to have been triggered because I phoned them. However good experience and good service overall. Would buy again if needed.
A
Rating: 4 out of 5
Good adaptability to change our orders in function of what they have, gear is quite good, might wish for two things: indications of which piece is compatible with wich, and maybe keep a bit more stock
A
Rating: 4 out of 5
Good products at a competitive price. The order took a bit of time to be completed, but given the supply difficulties, it was expected.
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A
Rating: 4 out of 5
Reaction time to know where it was, and very little news
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A
Rating: 4 out of 5
Looks nice as expected the shipping took longer then expected
A
Rating: 4 out of 5
Some delay but compensated by a little note, after all who has never encountered an unforeseen event.
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A
Rating: 4 out of 5
It was fine, however, teher was a bit delay between the order and the start of shipping. There was few informations about the blackarmoury processing time. However, the shipping and processing was fine.
A
Rating: 4 out of 5
Well-packaged product with a personalized thank you card
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A
Rating: 4 out of 5
Good value could do with longer grip and shorter blade