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Rating: 4 out of 5
A bit laborious at first but everything is back in order! After perfect
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Customer reviews of Black Armoury
Trust Attestation
9,2
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Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
4 star reviews
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Rating: 4 out of 5
Good, no problems to report.
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Rating: 4 out of 5
aaaa
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
They're a good provider of HEMA gear, be it protections or weapons simulators, with a rather large choice for more than just longsword. What their customer support lacks in response time (which can absolutely be forgiven in current pandemic era) they absolutely make up for in their care to satisfy customers. Haven't hesitated to order again, and recommend them to my club mates.
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Rating: 4 out of 5
I was kept up to date nicely on my order progress as there was a bit of delay in the goods arriving. Response time was swift. Very satisfied with the products.
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Rating: 4 out of 5
Despite the waiting time, the product is of super quality
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Rating: 4 out of 5
Althoug i chose for bank transfer the payment went verry swiftly. And they have a track & trace option for non registered clients. It took a bit before the real transport started but i received my package overall in good time.
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Rating: 4 out of 5
Good and very friendly contact & service, only shipping and respective support was a little delayed.
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Rating: 4 out of 5
Everything is fine, but the ’guest tracking’ function didnt work at the time for my order.
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Rating: 4 out of 5
delay on delevery
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Rating: 4 out of 5
Okay good
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Rating: 4 out of 5
I really like the concept of leather sandwiched between two plastic plates; it absorbs shocks better on both the long and short edges. The price is also very reasonable. My one issue is the grip and guard both need an extra rivet as the plastic is not fully adhered to the leather. It appears they've compensated for this with black duct tape on the guard, but that doesn't look or feel like a particularly solid solution. There are also some sharp edges on the plastic around the handle. Overall, it's a good idea and a decent product that requires a bit of refinement.
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Rating: 4 out of 5
Excellent customer service. Clean and fast delivery. Restocking a bit slow for some items.
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Rating: 4 out of 5
After a little delay everything went as planned
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Rating: 4 out of 5
Your jewelry is beautiful and made in France!
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Rating: 4 out of 5
Customer service was helpful and quick to reply. Site was easy to navigate.
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Rating: 4 out of 5
Delivery times for out of stock items a bit long but I was warned.
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Rating: 4 out of 5
The delivery is not very fast, but the customer service is responsive, polite and offers good products
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Rating: 4 out of 5
A bit of a delay, a small site issue.. but in the end, excellent service
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Rating: 4 out of 5
The Delivery has need some time but thats cause of the global Situation with covid. Customer Service was ok and the Order seems to be nice.
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Rating: 4 out of 5
Excellent customer service despite major raw materials shortage, and great products delivered. I can tell that the SPES Heavy gauntlets and Black Armoury's own "DoHEMA" Tournament mask and accessories are very strong, heavy-duty equipment. One problem is that, on top of the price of the goods and shipping, I was not notified that I would have to pay very large customs tax and VAT at the UK border. I would have liked to know this *before* ordering items so I could plan my budget accordingly. By the time my second shipment arrived, I will have had to pay almost £200 to get my equipment through the Border Force.
Response from Black Armoury
Dear Andrew, I am very sorry for the UK duties and taxes you were levied. Indeed, since BREXIT came into force, all shipments from the EU to the UK are imports. We will try to make the post-BREXIT situation for UK orders clearer on the website (it's true that at the moment this to obligation to pay import duties and taxes for customers outside the EU are "buried" in our Terms and Conditions). Kind regards, Anthony
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Rating: 4 out of 5
the selection on the store is wide, the prices are good compared to other sites, the interaction with the customer support was not optimal (reason of the missing fifth star). this miscommunication can be due to the overload of the time frame but still it's a point that can be improved.
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Rating: 4 out of 5
I like the material, but waiting 6 weeks is long
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Rating: 4 out of 5
Bei fast 550€ Bestellwert werden trotzdem Versandkosten berechnet? Schade
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Rating: 4 out of 5
Put in order 7. August, order sent 26, arraived 2. September. Tracking showed me were it was at.
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Rating: 4 out of 5
Reliable service
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Rating: 4 out of 5
There is still room for improvement when it comes to delivery time with all things HEMA but other than that, great and friendly team @BA. Recommended :)
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Rating: 4 out of 5
The order came in fairly good time. Packaging was appropriate and the product was received complete. However, and Allen Key was included in the order automatically and I could not remove it (I have them anyway). Also It is not useful for the provided product. So, a bit weird and a waste of money.
Response from Black Armoury
Dear Robert, Thank you for your review on the website. I thought I'd send you a quick note of explanation. The Allen key is indeed included with all SWAP compatible swords, including the indoor trainer. It allows you to remove the pommel to change the blade, or in the very rare cases where it becomes loose. The key is therefore included, but not charged to the customer. Kind regards, Anthony
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Rating: 4 out of 5
The site, range, ordering etc. were all excellent. Stock issues due to COVID delayed my order (a lot!) but that wasn't really Black Armoury's fault and as soon as the main item was in stock shipping was quick from France to Australia. My main concern was the time it took to get a response to questions about the order - I left several messages through the website before resorting to Facebook and email to get an update. Once I got my first response they were great, answering questions within 24 hours, but that initial lack of any indication that my query had been seen, let alone answered, wasn't very encouraging.
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Rating: 4 out of 5
Would give 5 stars but the dagger that arrived was not a parrying one, in fact, it was a rondel dagger(it even said so on the wrapping).
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Rating: 4 out of 5
sword a bit heavy; 1180 gr instead of 1080 announced; it would benefit from a bit of blade refinement; otherwise satisfactory quality
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Rating: 4 out of 5
The site itself it's well made. You can find pretty much everything you'll need for HEMA practice. My order wasn't shipped in a hurry but as soon as it was shipped I received in a few days.
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Rating: 4 out of 5
nothing special to report.
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Rating: 4 out of 5
Everything went smoothly, however such high quality products sometimes may take time, a little patience after ordering the product could be required.
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Rating: 4 out of 5
Great sword, came really quick and well packaged. Slight marking under the cross guard but barely noticeable
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Rating: 4 out of 5
What would put these over the top would be to have the option of removing select pieces, so instead of riveted straps, use snaps.
Response from Black Armoury
Hello! Thanks for your reviews. We will pass your suggestion to DMZ for the Hand of Glory gloves. Not sure if they can modify the design to give that kind of adjustment. We are indeed thinking of making the arm protectors more adjustable, thanks for the suggestion. Kind regards, Anthony
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Rating: 4 out of 5
One of the products, RedDragon gloves, had a not-critical manufacturing defect which was quite apparent so the gloves should not have been sent to the customer. On the CarbonGloves advertisement on their siite, I would propose to remove information that the gloves are suited for sword-and-buckler sparring since the protection is not adequate.
Response from Black Armoury
Hello! We are very sorry you had that experience with the Red Dragon gloves. We will be contacting you to get more details, but have already passed the information to the manufacturer. It is true that we cannot always check each individual pair (as they are pre-packed by the factory). Your point about the carbon gloves is well noted and we will modify the website description per your suggestion. Kind regards, Anthony
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
a big delay in delivery due to the covid context but refund without problem before reordering the item
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