9.8/10
★★★★★
based on 1676 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I bought a dozen kimonos from them, the last one took 10 days to arrive while I wanted it urgently. The seller does not understand that the customer is 'King' and should show empathy.

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Luis G.
purchased on 12/06/2025
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Answer from Boa Fightwear
Thank you for your message and your loyalty, which we fully recognize. Regarding your last order, we would like to remind you that it was shipped on time. The delivery delay (+6 days) is unfortunately related to the temporary closure of the selected relay point - a situation independent of our will and managed by Colissimo. We do not have an internal delivery fleet, and like many structures, we depend on national postal services, which can sometimes encounter logistical issues. As soon as you called, we proposed a concrete solution for you to receive the product quickly: placing a new order (with a commercial discount), shipping to a new valid address, in order to receive it within a maximum of 3 days. In the meantime, we initiated a claim procedure for the initial package. But you preferred to refuse this solution and immediately initiate a PayPal dispute, which had the effect of blocking the entire process and further delaying the receipt of the product. We understand your disappointment regarding the delay, but in this specific case, we showed listening and responsiveness, by offering you a quick and advantageous alternative, which you declined. Moreover, requesting a refund while the package is in transit and solutions have been proposed is not very constructive. Our goal is primarily to satisfy enthusiasts like you, under the best possible conditions. Sportingly, The BOA team ??
1 /5
★☆☆☆☆

I called and was able to get a seller who misled me so gi too small

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Erika G.
purchased on 15/04/2025
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Answer from Boa Fightwear
Hello, Thank you for taking the time to share your experience. We are sincerely sorry to learn that the size of the kimono does not suit you and that our exchange could not fully help you. However, we would like to clarify that we have no interest in providing incorrect information, especially when the data (size and weight) you provide us is correct. Your feedback is valuable and helps us improve the quality of our service. Regarding the return, we remind you that this option is indeed available, but we have not found any request from you to date. Please feel free to initiate the procedure from your account or contact us again so that we can assist you. Finally, we understand your frustration, but a one-star rating for a size issue, without a return requested, may seem a bit harsh considering our overall service. Sincerely, The boa-fightwear.fr team
1 /5
★☆☆☆☆

Only one order placed but sent in two parts to addresses I did not choose (thanks to the carriers for calling me) it's like a treasure map to retrieve my packages,,, upon receipt, one item is missing that I still have not received, product description not compliant, I find myself with two invoices for one and the same order...

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Acheteur Vérifié
purchased on 26/09/2020
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Answer from Boa Fightwear
Following our phone exchange regarding the order split into 2 and sent to 2 different addresses, this is due to a bug that we have not identified yet and do not understand, this is the only time this has happened to us and it falls on you and I apologize once again. However, we have always been available to respond by phone or message to find solutions and inform about the shipment in 2 packages.
1 /5
★☆☆☆☆

Only one order placed but sent in two parts to addresses I did not choose (thanks to the carriers for calling me) it's like a treasure map to retrieve my packages,,, upon receipt, one item is missing that I still have not received, product description not compliant, I end up with two invoices for one and the same order...

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Acheteur Vérifié
purchased on 26/09/2020
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Answer from Boa Fightwear
Following our phone exchange regarding the order split into 2 and sent to 2 different addresses, this is due to a bug that we have not identified yet and do not understand, this is the only time this has happened to us and it falls on you and I apologize once again. However, we have always been available to respond by phone or message to find solutions and inform about the shipment in 2 packages.
1 /5
★☆☆☆☆

Very laborious delivery.

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Acheteur Vérifié
purchased on 06/07/2016
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Answer from Boa Fightwear
Hello, thank you for your comment, however the postal service is responsible for the delay and penalizes us, hoping that your disappointment does not tarnish your future product choices. Best regards.