9.6/10
★★★★★
based on 2696 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Well presented but a lot of breaks

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Acheteur Vérifié
purchased on 24/06/2022
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Answer from Bonbonrama
Hello,

Thank you for your feedback and your comment.

We do our best to keep our stock updated, but during periods of high demand, some items can indeed sell out very quickly. We are fortunate to have many loyal customers, which can lead to occasional shortages on certain highly sought-after products.

When this happens, please be assured that we always take care to contact you to offer an appropriate solution: immediate refund, replacement with an equivalent product, or other options according to your preferences.

Thank you again for your understanding and your trust,
We look forward to seeing you again soon on Bonbonrama 🍬

Best regards,
The Bonbonrama team
3 /5
★★★☆☆

Delivery is a problem above 60kg for Switzerland, so it's a bit of a problem.

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Acheteur Vérifié
purchased on 04/07/2022
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3 /5
★★★☆☆

Nice deliveryman 1 bag of sweets opened out of stock on the planned order easy to use site

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Acheteur Vérifié
purchased on 01/06/2022
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3 /5
★★★☆☆

Ordered energy cables acid, received energy cables smooth

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Acheteur Vérifié
purchased on 25/05/2022
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3 /5
★★★☆☆

Order not as described on the website

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Acheteur Vérifié
purchased on 22/05/2022
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Answer from Bonbonrama
Hello. Thank you for taking the time to share your opinion. However, please do not hesitate to let us know directly if any of the products we have sold you are incorrectly described. We make every effort to ensure that the description is as accurate and complete as possible, but if we're wrong, we'll try to make it right. We just need to know
3 /5
★★★☆☆

NOT enough regular novelty

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Acheteur Vérifié
purchased on 01/05/2022
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3 /5
★★★☆☆

Two packs of dentures were opened

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Acheteur Vérifié
purchased on 05/05/2022
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3 /5
★★★☆☆

ALL OK BUT TOO MANY BREAKAGES WHICH WILL GENERATE SHIPPING COSTS

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Acheteur Vérifié
purchased on 04/04/2022
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3 /5
★★★☆☆

A lot of products are missing.

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Acheteur Vérifié
purchased on 17/02/2022
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3 /5
★★★☆☆

Not necessarily happy, I can not finalize my order because for several months many out of stock.

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Acheteur Vérifié
purchased on 01/01/2022
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2 /5
★★☆☆☆

Hello Many candies (smarties lacasitas) are damaged

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Acheteur Vérifié
purchased on 04/02/2022
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Answer from Bonbonrama
Hello. Thank you for taking the time to leave us a review. We're sorry for the state in which the Lacasitos arrived. I would like to remind you that our customer service department is available by phone or e-mail to find a solution in the event of an incident (+33 4 69 96 63 36 or [email protected]).
3 /5
★★★☆☆

Not enough novelty

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Acheteur Vérifié
purchased on 14/12/2021
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3 /5
★★★☆☆

Too expensive for my taste

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Acheteur Vérifié
purchased on 14/10/2021
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2 /5
★★☆☆☆

Delivery was made on time, but the 5 kg of coated praline contains 800 grams to one kilo of powder and white peanuts.

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Acheteur Vérifié
purchased on 16/07/2021
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3 /5
★★★☆☆

I'm a little disappointed with the order fees this time but the order is still ok.

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Acheteur Vérifié
purchased on 06/07/2021
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2 /5
★★☆☆☆

I wasn't delivered on time.

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Acheteur Vérifié
purchased on 06/04/2021
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Answer from Bonbonrama
Thank you for sharing your experience. It's true that the address was incomplete when you entered it, and GLS had to contact you to get more details. We apologize for this error, which caused a delay: your order arrived in 4 working days, instead of the advertised 3. Our customer service team is here to find a solution to this kind of problem.
3 /5
★★★☆☆

It's a pity there's no list of ingredients on each product. Very good delivery time, but the packets of lacasitos were poorly packaged and the chocolates were all damaged and broken. Largely unsaleable as is.

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Acheteur Vérifié
purchased on 18/03/2021
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2 /5
★★☆☆☆

Lots of choice but disappointed with the order. Too expensive for a toddler display and the mini disaster bags.

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Acheteur Vérifié
purchased on 12/01/2021
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Answer from Bonbonrama
We're sorry that the HARIBO pack with the bags and the display offered are not suitable for you. The size of the display is indicated in the description. And so is the weight of the bags. There are offers with larger free displays. We've never had any negative feedback on this manufacturer's products, which are renowned for their quality. But if you do have a comment, please don't hesitate to contact our customer service team, who are on hand to find a solution. If there is one.
3 /5
★★★☆☆

Carton of Maiis BBQ damaged It's a shame, reported to the deliverer but no action taken by Bonbonrama Magasin bulle de bonbon à PÉRIGUEUX

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Acheteur Vérifié
purchased on 31/12/2020
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Answer from Bonbonrama
We are sorry that a box arrived damaged despite our efforts to protect the merchandise in the packages or on the pallets. Please note that delivery personnel are not employees of bonbonrama.com and in order for us to be aware of a problem with a delivery, once you have accepted the parcel, you must at least inform us, by e-mail at [email protected] or by telephone on 04 69 96 63 36. Our team is here to find a solution. If the cardboard protecting the goods is so damaged that it cannot be sold, please contact us.
3 /5
★★★☆☆

All the plastic packaging boxes were broken underneath

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Acheteur Vérifié
purchased on 01/12/2020
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3 /5
★★★☆☆

Delivery service to be reviewed, put on the fragile cardboard because the deliverymen do not pay attention to the contents. Thank you

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Acheteur Vérifié
purchased on 05/11/2020
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3 /5
★★★☆☆

I have a box of chocolate that was opened and the box was damaged.

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Acheteur Vérifié
purchased on 05/11/2020
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Answer from Bonbonrama
We are sorry that a product has been damaged in transit. We would like to remind you that if a confection arrives in a condition that would prevent it from being sold, please contact us by telephone (04 69 96 63 36) or by e-mail ([email protected]). Our teams are on hand to find a solution and, above all, to take steps to prevent any recurrence.
3 /5
★★★☆☆

Beware of product composition: I had asked for E129-free cables, and you called me to certify the absence of E129. However, on the boxes of some cables, the E129 did not appear, paradoxically, on the packaging, but was stamped on the transparent top of the packaging. Otherwise everything else was ok, preparation, transport, delivery times...

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Acheteur Vérifié
purchased on 12/10/2020
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2 /5
★★☆☆☆

Package in poor condition and poor carrier

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Acheteur Vérifié
purchased on 20/10/2020
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Answer from Bonbonrama
We are sorry to learn via this notice that the package arrived in poor condition. But the most important thing is that the goods inside the parcel are in good condition. If the condition of the products is too poor to be sold, I remind you that customer service, easily reachable on 04 69 96 63 36 (free number) is there to find a solution. We also remind you that you can make a reservation if the parcel is presented to you in doubtful condition.
3 /5
★★★☆☆

Fast delivery but damaged box

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Acheteur Vérifié
purchased on 11/10/2020
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Answer from Bonbonrama
Thank you for sharing your opinion. I just wanted to let you know that we don't ship damaged boxes. We have enough quantity to choose a normal box and when we sell damaged boxes, it's with big discounts and with the mention "déclassé". If the box has arrived damaged, it's because despite our efforts to pack our parcels well, our protection was not sufficient to withstand the sometimes "violent" conditions of transport. If the condition of the box is essential for the proper marketing of its contents, please don't hesitate to contact us by e-mail ([email protected]) or by telephone at 0469966336. We're always available and ready to listen.
2 /5
★★☆☆☆

Delivery always chaotic. Change carrier.

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Acheteur Vérifié
purchased on 08/10/2020
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Answer from Bonbonrama
We're sorry if the delivery goes badly for you. In 99% of cases, they go smoothly and our customers are satisfied. But all it takes for you to be penalized is for the delivery driver (who is a subcontractor) in your area not to work properly. As you advise, we could change again (we've already tried) but we've found that no carrier, even the most expensive, gives 100% satisfaction in all sectors.
3 /5
★★★☆☆

Order incomplete but quickly resolved by bonbonrama

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Acheteur Vérifié
purchased on 17/09/2020
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3 /5
★★★☆☆

As every time I leave my review it is not taken into account because I am never delivered during store opening hours but to my home, is this really true?

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Acheteur Vérifié
purchased on 04/09/2020
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3 /5
★★★☆☆

Customer relations and responsiveness, perfect. delivery: parcel placed in front of the house in direct sunlight ... How long did it take? In any case, the sweets were hot. No call to warn us.

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Acheteur Vérifié
purchased on 15/07/2020
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2 /5
★★☆☆☆

This note is awarded for poor delivery. They warn you the same day that they are not coming and the next day you have to wait and wait!

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Acheteur Vérifié
purchased on 15/06/2020
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Answer from Bonbonrama
Thank you for taking the time to share your review. We are sorry that the delivery did not go as smoothly as you would have hoped. Your order was delivered in 3 days. Automatic emails from GLS announce optimistic delivery dates without taking into account that the network is abnormally overloaded, and that there may be delays, as we explain on the site. When the delivery driver realizes that he won't be able to finish his round, GLS warns you and reschedules your parcel for delivery the following day.
It would therefore be difficult for him to warn you the day before that he won't make it the next day.
2 /5
★★☆☆☆

I received some candies that are not sellable.

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Acheteur Vérifié
purchased on 07/06/2020
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Answer from Bonbonrama
Hello and thank you for sharing your experience with us. I'm sorry that some products arrived damaged. I would like to remind you that we do not manufacture them, that we are wholesalers, and that we do not send confectionery if we find that it is damaged. Of course, we can't always see the defects because of the packaging, and above all, it's possible that some confectionery may deteriorate after being abnormally exposed to high temperatures during transport. But don't worry, our customer service team is here to find a solution. Just take the time to contact us by telephone on 04 69 96 63 36 or wait for us to get back to you within the day, if you have sent us an e-mail.
2 /5
★★☆☆☆

The packaging of my order was poorly done crushed cardboard boxes and in the candy boxes there were empty packages or poorly glued.

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Acheteur Vérifié
purchased on 14/05/2020
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Answer from Bonbonrama
Thank you for taking the time to send us your feedback. We're sorry that your last order arrived damaged on its pallet. As you may have noticed from your previous orders, we do not send damaged or crushed cartons. Sometimes carriers stack pallets on top of each other to save space. If this is the case, and it has damaged the goods (and not just crushed the cartons, which are there to protect the goods), please let us know via our customer service department (call 04 69 96 63 36), which is there to deal with this kind of event. For empty or badly glued candy wrappers, we will pass on this remark to the manufacturers. If the number of defective products is abnormally high, you should also let us know by calling us.
3 /5
★★★☆☆

I was delivered in rerard not of your faults, I await a refunding of the carriage costs.

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Acheteur Vérifié
purchased on 10/05/2020
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3 /5
★★★☆☆

VAT too expensive

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Acheteur Vérifié
purchased on 07/05/2020
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Answer from Bonbonrama
Thank you for taking the time to leave your review. We'll pass on your comment to the people who set the VAT rate, and get back to you... 😉
3 /5
★★★☆☆

Inside the box arrived with no external damage: box "display" completely torn, tubo exploded!

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Acheteur Vérifié
purchased on 05/03/2020
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Answer from Bonbonrama
Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.
3 /5
★★★☆☆

Defective candy packaging inside the parcel outside nothing to say

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Acheteur Vérifié
purchased on 02/03/2020
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Answer from Bonbonrama
Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.
3 /5
★★★☆☆

Fast delivery, but the carrots were starting to look like compact puree and had lost their color...

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Acheteur Vérifié
purchased on 22/10/2019
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3 /5
★★★☆☆

I was not delivered to my address as requested. Luckily for me, the person who received the parcel knew me...

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Acheteur Vérifié
purchased on 29/09/2019
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3 /5
★★★☆☆

We are pleased with the speed of shipment, however all the bags of jelly beans were completely open. I had to pick up all the kilos of sweets in the box...Sincerely.

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Acheteur Vérifié
purchased on 13/09/2019
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Answer from Bonbonrama
Thank you for your comment. We have passed on the information so that the preparer can better protect these confectionery balls, which can easily loosen their bag when shaken during transport. Customer service will get in touch with you, but in the future, please don't hesitate to contact us to report this kind of incident.
2 /5
★★☆☆☆

The fragrances do not match the internet quotes

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Acheteur Vérifié
purchased on 27/07/2019
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Answer from Bonbonrama
Hello and thank you for your feedback. You have purchased a batch of Brebion artisanal lollipops and indeed, in our description, we make a brief listing of the flavors present in the package. I'm sorry if any of the fragrances listed are not in the box. We've been selling these lollies on our website for several years now. We noted the different fragrances on the day we offered them for sale and since then we have never had any comments about the fragrances. Following your comment and after checking, we understand that the manufacturer can slightly modify the assortment from one box to another. We will therefore be more precise in the description and explain that the fragrances may vary at the manufacturer's discretion.