/10
★★★★★
based on 2695 reviews published
★★★★★
based on 2695 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast delivery ✅ A little welcome gift would have been nice.
Ombeline S.
purchased on 04/03/2025
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Answer from Bonbonrama
Hello,
Thank you for your positive feedback, we are delighted that the delivery was quick !
Regarding the little welcome gift, we understand your comment . Unfortunately, gifts are not systematic, but good news: now that you are a customer, you will accumulate loyalty points with each order. These points can be converted into vouchers, allowing you to regularly enjoy little surprises... !
We look forward to seeing you again soon on our site for the continuation of this sweet adventure
See you very soon,
The Bonbonrama team
Thank you for your positive feedback, we are delighted that the delivery was quick !
Regarding the little welcome gift, we understand your comment . Unfortunately, gifts are not systematic, but good news: now that you are a customer, you will accumulate loyalty points with each order. These points can be converted into vouchers, allowing you to regularly enjoy little surprises... !
We look forward to seeing you again soon on our site for the continuation of this sweet adventure
See you very soon,
The Bonbonrama team
3
/5
★★★☆☆
The prices are good but I got 2 candies that were pierced in the missile explosion box which leaked onto all the other candies so my young audience didn't want them.
Christophe R.
purchased on 11/03/2025
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3
/5
★★★☆☆
Hello, I really liked the order itself, but I was disturbed by the fact that the delivery did not arrive as expected in 2-3 business days, but took longer. As a result, the items were not available in time for my sales event. Additionally, the squid-shaped candies were crushed and did not look nice. Other than that, everything else was great, and I will be placing a new order this week. Best regards, Unus
Halil U.
purchased on 04/03/2025
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Answer from Bonbonrama
Hello Halil,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were generally pleased with your order and that you are already considering a new order!
However, we are sincerely sorry for the delivery delay and the impact it may have had on your event. Although we do everything possible to ensure that the announced deadlines are met, it can unfortunately happen that some deliveries encounter unforeseen circumstances beyond our control. We will check with our carrier what may have caused this setback.
Regarding the squid-shaped candies, we regret that they arrived damaged. We will pass this information on to our logistics team to improve the packaging of these more fragile products.
See you very soon and thank you again for your loyalty.
Best regards,
The Bonbonrama team
Thank you for taking the time to share your feedback.
We are delighted to hear that you were generally pleased with your order and that you are already considering a new order!
However, we are sincerely sorry for the delivery delay and the impact it may have had on your event. Although we do everything possible to ensure that the announced deadlines are met, it can unfortunately happen that some deliveries encounter unforeseen circumstances beyond our control. We will check with our carrier what may have caused this setback.
Regarding the squid-shaped candies, we regret that they arrived damaged. We will pass this information on to our logistics team to improve the packaging of these more fragile products.
See you very soon and thank you again for your loyalty.
Best regards,
The Bonbonrama team
3
/5
★★★☆☆
I sent an email following my order received as expected but I never got a reply.
Julien M.
purchased on 04/03/2025
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3
/5
★★★☆☆
Good, except that when we take lots we always end up with the same things: teddy bears and smooth cokes we can't get our heads around.
Elizea A.
purchased on 03/12/2024
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Answer from Bonbonrama
Hello,
Thank you for your feedback, it is valuable for us to help improve.
We understand your frustration regarding the repetition of certain products like gummy bears or smooth cola bottles in the batches. Please know that these assortments are prepared directly by the supplier, and we cannot intervene in their exact composition.
That is why we do our best to provide you with as much information as possible on our product sheets to give you a clear idea of what to expect. We encourage you to carefully read these descriptions before ordering, and to contact us if you have any doubts: we are always available to advise you.
We hope that you have still found other references to your liking, and we remain at your disposal for any future orders.
See you soon,
The Bonbonrama team
Thank you for your feedback, it is valuable for us to help improve.
We understand your frustration regarding the repetition of certain products like gummy bears or smooth cola bottles in the batches. Please know that these assortments are prepared directly by the supplier, and we cannot intervene in their exact composition.
That is why we do our best to provide you with as much information as possible on our product sheets to give you a clear idea of what to expect. We encourage you to carefully read these descriptions before ordering, and to contact us if you have any doubts: we are always available to advise you.
We hope that you have still found other references to your liking, and we remain at your disposal for any future orders.
See you soon,
The Bonbonrama team
3
/5
★★★☆☆
Order tracking not totally clear, too bad
Kellya L.
purchased on 23/08/2024
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Answer from Bonbonrama
Hello,
Thank you for your feedback!
We are sorry that the order tracking was not as clear as you would have liked. Unfortunately, some carriers do not always update the information in real-time, which can create confusion.
Please do not hesitate to call us during your next order: we will be happy to provide you with real-time updates on your delivery and assist you as best as we can.
Thank you again for your trust, and we look forward to seeing you soon on our site 🍬
Best regards,
The Bonbonrama team
Thank you for your feedback!
We are sorry that the order tracking was not as clear as you would have liked. Unfortunately, some carriers do not always update the information in real-time, which can create confusion.
Please do not hesitate to call us during your next order: we will be happy to provide you with real-time updates on your delivery and assist you as best as we can.
Thank you again for your trust, and we look forward to seeing you soon on our site 🍬
Best regards,
The Bonbonrama team
2
/5
★★☆☆☆
Boxes completely smashed inside the cartons, always late delivery. Received an e-mail for delivery on such and such a day and received it the next day without being informed....
Julien B.
purchased on 30/06/2024
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Answer from Bonbonrama
Hello Julien, Thank you for sharing your review. We're sorry to hear that you encountered problems with your delivery. We would like to stress that our customer service is available to help you Monday to Friday, 9am to 5pm, by email and telephone. Unfortunately, we did not hear from you regarding this problematic delivery. We would have been delighted to assist you and resolve this situation as quickly as possible.
3
/5
★★★☆☆
It's a pity that free shipping is so random and not really accessible!
Stephane B.
purchased on 05/06/2024
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3
/5
★★★☆☆
Unfortunately pallet on sidewalk independent of your company I understand but still
Xavier L.
purchased on 01/06/2024
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Answer from Bonbonrama
Hello Xavier,
Thank you for your feedback and for your understanding regarding the delivery.
We are sincerely sorry that your pallet was left on the sidewalk. Even though this is the responsibility of the carrier, we fully understand that this situation can be uncomfortable, and we take it very seriously.
For future deliveries, we will work together to find a more suitable solution, such as setting up an appointment between you and the carrier, to avoid this type of inconvenience.
Thank you again for your trust, and see you very soon on our site!
Best regards,
The Bonbonrama team
Thank you for your feedback and for your understanding regarding the delivery.
We are sincerely sorry that your pallet was left on the sidewalk. Even though this is the responsibility of the carrier, we fully understand that this situation can be uncomfortable, and we take it very seriously.
For future deliveries, we will work together to find a more suitable solution, such as setting up an appointment between you and the carrier, to avoid this type of inconvenience.
Thank you again for your trust, and see you very soon on our site!
Best regards,
The Bonbonrama team
3
/5
★★★☆☆
The fragile lollipops were poorly packaged, just with a layer of blue bubble wrap, while the watermelon pop lollipops arrived almost completely broken, so unsaleable. It's a shame, because they're so pretty.
Victoria L.
purchased on 03/04/2024
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Answer from Bonbonrama
Hello Victoria,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that the Watermelon Pop lollipops arrived damaged. They are indeed very nice products, and we understand your disappointment regarding their condition upon receipt, especially if they become unsellable.
Since these lollipops are particularly fragile, we will pass this information on to our logistics team and our supplier to enhance their protection for future shipments.
Your feedback is valuable; it helps us to constantly improve the quality of our shipments. Please do not hesitate to contact us for any new orders; we remain at your service.
Best regards,
The Bonbonrama Team
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that the Watermelon Pop lollipops arrived damaged. They are indeed very nice products, and we understand your disappointment regarding their condition upon receipt, especially if they become unsellable.
Since these lollipops are particularly fragile, we will pass this information on to our logistics team and our supplier to enhance their protection for future shipments.
Your feedback is valuable; it helps us to constantly improve the quality of our shipments. Please do not hesitate to contact us for any new orders; we remain at your service.
Best regards,
The Bonbonrama Team
3
/5
★★★☆☆
The delivery was fine, but the deliveryman was a bit unpleasant.
Christina L.
purchased on 07/04/2024
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Answer from Bonbonrama
Hello,
Thank you for your feedback!
We are delighted that the delivery went well overall. However, we are sorry to hear that the delivery person was unpleasant. Although we are unfortunately not responsible for the behavior of the carriers, we completely understand that this can somewhat tarnish your experience.
Fortunately, at Bonbonrama, we are always kind and pleasant 😄! And we do everything we can to ensure that your orders go smoothly, from the cart to the reception.
We will still pass on the information to the concerned carrier to improve this aspect.
Thank you again for your trust, and see you very soon on our site 🍬
Best regards,
The Bonbonrama team
Thank you for your feedback!
We are delighted that the delivery went well overall. However, we are sorry to hear that the delivery person was unpleasant. Although we are unfortunately not responsible for the behavior of the carriers, we completely understand that this can somewhat tarnish your experience.
Fortunately, at Bonbonrama, we are always kind and pleasant 😄! And we do everything we can to ensure that your orders go smoothly, from the cart to the reception.
We will still pass on the information to the concerned carrier to improve this aspect.
Thank you again for your trust, and see you very soon on our site 🍬
Best regards,
The Bonbonrama team
3
/5
★★★☆☆
The prices are much more expensive than your competitors, which is a pity because shipping is fast and well packaged. Bonne continuation.
Stéphane L.
purchased on 19/03/2024
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Answer from Bonbonrama
Hello Stéphane,
Thank you for your message and your constructive feedback.
We do our best to offer competitive prices by aligning ourselves as much as possible with those of our competitors. However, some items may indeed seem more expensive per unit. That’s why we recommend purchasing by the carton, which often allows you to benefit from a much more advantageous rate.
Furthermore, we regularly implement promotions and special offers, which you can find directly on our website.
And that’s not all! Thanks to your orders, you accumulate loyalty points that you can convert into vouchers, as well as exclusive discount codes based on your history. A great way to make real savings in the long term 🎉
Thank you again for your trust and your compliments on the shipping and packaging – we look forward to seeing you again very soon at Bonbonrama!
Best regards,
The Bonbonrama team
Thank you for your message and your constructive feedback.
We do our best to offer competitive prices by aligning ourselves as much as possible with those of our competitors. However, some items may indeed seem more expensive per unit. That’s why we recommend purchasing by the carton, which often allows you to benefit from a much more advantageous rate.
Furthermore, we regularly implement promotions and special offers, which you can find directly on our website.
And that’s not all! Thanks to your orders, you accumulate loyalty points that you can convert into vouchers, as well as exclusive discount codes based on your history. A great way to make real savings in the long term 🎉
Thank you again for your trust and your compliments on the shipping and packaging – we look forward to seeing you again very soon at Bonbonrama!
Best regards,
The Bonbonrama team
2
/5
★★☆☆☆
Not disappointed with the sweets, but having placed many orders with you and large orders, I have never had a gift or discount.
Mélissa S.
purchased on 26/02/2024
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Answer from Bonbonrama
Hello Mélissa,
Thank you for your message and your loyalty – we are delighted that you enjoy our candies 🥰
We completely understand your remark, and we are sorry if you felt that you were not rewarded despite your many orders.
Please know that each order allows you to accumulate loyalty points, which you can then convert into vouchers directly from your customer account. Do not hesitate to contact us if you would like us to check your points balance together or if you need help using your benefits.
Thank you again for your trust, and see you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
Thank you for your message and your loyalty – we are delighted that you enjoy our candies 🥰
We completely understand your remark, and we are sorry if you felt that you were not rewarded despite your many orders.
Please know that each order allows you to accumulate loyalty points, which you can then convert into vouchers directly from your customer account. Do not hesitate to contact us if you would like us to check your points balance together or if you need help using your benefits.
Thank you again for your trust, and see you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
3
/5
★★★☆☆
One of the boxes was opened, and a few sweets were wandering around in the box + Unusual color on the FINI sweets (wild strawberries)
Marion L.
purchased on 21/02/2024
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3
/5
★★★☆☆
A little disappointed because I ordered the haribot display which came broken.
Sako M.
purchased on 12/02/2024
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3
/5
★★★☆☆
Delivery on time but 2 bags of sweets torn and sweets spread out in the delivery crate
Jean-pol K.
purchased on 06/12/2023
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3
/5
★★★☆☆
Delivery very good carton nikel except that inside the cardboard mouse eventree
Stéphane R.
purchased on 12/11/2023
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3
/5
★★★☆☆
JOUR BON SITE MES MANQUE DE CHOIX EN HARIBO HALAL ET GOODISE ET MEUBLE PASSE ASSER DE PROMO PAS GRAND CHOIX POUR NOEL SINON BIEN
Guy M.
purchased on 11/10/2023
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Answer from Bonbonrama
Hello Guy,
Thank you for your positive feedback and constructive comments!
Regarding the halal Haribo range, you are absolutely right: the brand offers very few halal references, which unfortunately limits our possibilities. However, we are doing our best to gradually expand our range of halal candies, including with other brands known for their quality.
On the goodies side, we also try to offer them regularly when we have them in stock, often in the form of gifts or special offers to discover on our site.
Finally, for Christmas, we take note of your comment – our team is already working on expanding our catalog for the upcoming holidays 🎄
Thank you again for your trust,
See you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
Thank you for your positive feedback and constructive comments!
Regarding the halal Haribo range, you are absolutely right: the brand offers very few halal references, which unfortunately limits our possibilities. However, we are doing our best to gradually expand our range of halal candies, including with other brands known for their quality.
On the goodies side, we also try to offer them regularly when we have them in stock, often in the form of gifts or special offers to discover on our site.
Finally, for Christmas, we take note of your comment – our team is already working on expanding our catalog for the upcoming holidays 🎄
Thank you again for your trust,
See you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
2
/5
★★☆☆☆
The last order I received my boxes were torn and inpresentable to my customers.
Faki A.
purchased on 31/08/2023
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2
/5
★★☆☆☆
Expired candies
Evžen L.
purchased on 27/08/2023
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2
/5
★★☆☆☆
Expired candies
Evžen L.
purchased on 27/08/2023
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3
/5
★★★☆☆
Hello a fast parcel very very good super nothing to say
Laurent R.
purchased on 20/08/2023
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Answer from Bonbonrama
Hello Laurent,
A big thank you for your enthusiastic feedback! 😊
We are delighted that everything went perfectly, from the order to the reception.
Your satisfaction is our greatest reward 🎉
See you very soon for a new sweet order on Bonbonrama 🍬
Best regards,
The Bonbonrama team
A big thank you for your enthusiastic feedback! 😊
We are delighted that everything went perfectly, from the order to the reception.
Your satisfaction is our greatest reward 🎉
See you very soon for a new sweet order on Bonbonrama 🍬
Best regards,
The Bonbonrama team
2
/5
★★☆☆☆
Small b-mol on my order, I ordered an item they no longer had in stock or a mistake announcement, that being said I was given the lower quantity when the error comes from them, no commercial gesture offered ... In short not professional at all ... Otherwise good product
Zendine B.
purchased on 10/07/2023
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2
/5
★★☆☆☆
I have received my order but I have a package of candy that has been opened and spilled in the box.
Alexandra H.
purchased on 05/07/2023
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3
/5
★★★☆☆
The order was received but the packets of maocroqui and watermelon candy were open when the package was opened.
Charline L.
purchased on 25/06/2023
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2
/5
★★☆☆☆
Order arrived in poor condition, least gesture in return.
Acheteur Vérifié
purchased on 19/10/2022
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3
/5
★★★☆☆
Hello, good products, fast delivery, but the containers are tinted so it's hard to see the products.
Acheteur Vérifié
purchased on 08/01/2023
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Answer from Bonbonrama
Hello. Thank you for taking the time to share your experience. We're sorry that the Haribo display included in the pack doesn't work for you. Unfortunately, as you may have guessed, we are unable to modify these Haribo displays. From now on, however, we will specify on the pack description that they are lightly smoked.
3
/5
★★★☆☆
The delivery was fast but most of my products arrived broken, I wrote a message to customer service but to this day I still have no answer from them.
Acheteur Vérifié
purchased on 12/11/2022
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Answer from Bonbonrama
Hello, Thank you for your feedback, we are very sorry for this incident. We searched for your message, but no e-mail was found in your name. Please be aware that we never ship a product with defective packaging. Unfortunately, the brutality of some delivery people can alter the protection added to products. We always reply to messages sent to [email protected]. Do not hesitate to send it back to us if you find it.
3
/5
★★★☆☆
Bonjour satisfied by the speed of delivery, but four boxes of candy were broken, poor condition of the box
Acheteur Vérifié
purchased on 10/11/2022
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3
/5
★★★☆☆
Fast order taking and delivery time As far as delivery is concerned it's really average, we are closed on Wednesday days when my parcel was delivered' message delivery confirmation 15h26, I found the parcel in front of the business put on the markets the next day at 6 o'clock .!!!!!!!!!!!!!!!!!!!!
Acheteur Vérifié
purchased on 14/11/2022
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Answer from Bonbonrama
Hello,
Thank you for taking the time to share your feedback.
We are glad that the ordering process and processing time met your expectations .
However, we are sincerely sorry for the delivery conditions you encountered. Finding your package left on the steps of the store, without prior contact and on a closing day, is absolutely unacceptable, and we completely understand your dissatisfaction.
Unfortunately, once the package is handed over to the carrier, we do not have control over their organization or professionalism, but please be assured that we will escalate this situation to the relevant carrier.
For future orders, please do not hesitate to inform us of your closing days, so that we can specify this in the instructions to the carrier or consider a delivery appointment when possible.
Thank you again for your trust, and we hope to see you very soon on Bonbonrama.
Best regards,
The Bonbonrama team
Thank you for taking the time to share your feedback.
We are glad that the ordering process and processing time met your expectations .
However, we are sincerely sorry for the delivery conditions you encountered. Finding your package left on the steps of the store, without prior contact and on a closing day, is absolutely unacceptable, and we completely understand your dissatisfaction.
Unfortunately, once the package is handed over to the carrier, we do not have control over their organization or professionalism, but please be assured that we will escalate this situation to the relevant carrier.
For future orders, please do not hesitate to inform us of your closing days, so that we can specify this in the instructions to the carrier or consider a delivery appointment when possible.
Thank you again for your trust, and we hope to see you very soon on Bonbonrama.
Best regards,
The Bonbonrama team