9.6/10
★★★★★
based on 2696 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

It's a bit old-fashioned, but functional.

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Acheteur Vérifié
purchased on 16/06/2019
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2 /5
★★☆☆☆

Enough to have the delivery date postponed every time !!!!

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Acheteur Vérifié
purchased on 03/06/2019
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Answer from Bonbonrama
Thank you for taking the trouble to let us know about the postponements you are experiencing with the carrier handling your area. We understand that you have to get organized to receive your parcel and that a postponement is unpleasant.
Your order was placed on 3/06 at 3pm, and therefore picked up by the carrier on 4/06. Delivery was made on 7/06. These are the advertised delivery times, even if it happens that you are delivered more quickly. But your dissatisfaction must surely relate to the carrier's initial messages, which tend to underestimate the delivery time. In fact, their automated system has difficulty in taking into account all the hazards associated with transport (e.g.: overloaded semi-trailer and therefore parcel blocked for 24 hours, or deliveryman with over 100 items to deliver who can't manage to do everything in his working day...). In any case, we'll pass on the information so that they can rectify this kind of problem. To avoid waiting at home, don't hesitate to opt for delivery to a relay point, for orders under 65 kg.
2 /5
★★☆☆☆

The carrier gives the parcels to anyone

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Acheteur Vérifié
purchased on 06/05/2019
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3 /5
★★★☆☆

Satisfied overall, but I have 3 comments to make: - the site displays prices exclusive of tax, which is not the case with its online counterparts, and which can be misleading, particularly in terms of price/product comparison - the shipping costs increase with the amount of the order, which is also not the case with its counterparts, who have a very reasonable contribution to costs - 1 pack of Floppy was open, and it's safe to assume that this was the case in the first place, because despite everything, the packaging was done with care (several small boxes in one large carton). The products we received were of high quality, and the order entry, payment and delivery went very smoothly.

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Acheteur Vérifié
purchased on 09/04/2019
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Answer from Bonbonrama
We would like to thank you for taking the time to share your opinion and your questions with us. We have noted your comments and will try to explain as best we can. We are wholesalers. We only sell in bulk packaging, and to professionals. Like all business-to-business wholesalers, we sell exclusive of VAT. The logic of the principle of VAT collection dictates that professionals should express themselves before tax. We haven't invented anything. What's more, it's clearly indicated on the home page, and before payment, that prices are exclusive of VAT. It's true that some sites express their prices as including VAT. But you've probably noticed that they're more expensive because you've chosen to order from us. That's normal, since they're aimed at private customers. On some of these sites, you can buy just 100 grams, or 1 bag of candy. For shipping costs, it's the same explanation. We're wholesalers. Our prices are low. The more you order, the heavier the goods to be shipped. Carriers charge by weight and distance. We've only asked you to make a contribution (for your parcel weighing over 23 kg, the €10.5 you've paid isn't enough to pay the carrier). We take care of a large part of this, and our contribution increases the more you order. Above a certain amount, we can take over the entire cost. Compared to other pro sites, we're pretty reasonable (our main competitor, who's no cheaper than us, offers transport for orders of 2,000 euros or more). As for your open bag of floppy, you're assuming wrong: our preparers can't take an open bag that spills out. With us, each reference is purchased in full pallets. This means they have several hundred bags at their disposal in perfect condition. If they see an open bag, they can choose another. The few bags that are torn at the depot are generally shared by the staff. On the other hand, even if a product is well-packaged and well-protected, it still suffers shocks and its contents, especially when they are "fluid" like chewing gum balls, fraizibus or floppy, for example, can move suddenly in its bag and force, from the inside, on the weld, opening it. We know it happens when a box is thrown on the floor during its journey by GLS hand between our depot and your store. But you're right, it's still our fault. We didn't know how to pack it so that it would stand up to all those shocks. Please call our sales department on 04 69 96 63 36. They will do their utmost to find a solution that might suit you.
3 /5
★★★☆☆

Fine

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Acheteur Vérifié
purchased on 24/03/2019
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3 /5
★★★☆☆

I received my order but I had taken the lot of 12 box the worry I have a box that I opened the problem is that all bags are open in none closed but otherwise nothing to say for the package thank you very much I buy next time because I have your site soon

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Acheteur Vérifié
purchased on 18/03/2019
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Answer from Bonbonrama
Thank you for your feedback. We are very sorry that there was a defect in the manufacture of one of the Fini Boxes. We have indeed had other similar cases on one of the models and will pass the information on to the manufacturer, Fini. In future, don't hesitate to call our customer service department. You can reach us on 04 69 96 63 36 and we'll do our best to find a solution.
3 /5
★★★☆☆

Varied site, but lacks clarity regarding the different products, however very responsive, and fast delivery.

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Acheteur Vérifié
purchased on 13/03/2019
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2 /5
★★☆☆☆

The site with professional staff and good advice with a lot of patience, however, damaged cartons, dirty packages, which stick so much that the expiration date is erased, 1 punctured, 1 with trace of blood on it, hair (or other) between the top and the inside (yet taped), trace of blood also in the 2 cartons, some large hearts badly formed (with holes so unusable for me), blueberries with many small pearls removed on it, dust on packages, I'm amazed! Photos taken, we don't really feel like using these candies, but I have no choice.

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Acheteur Vérifié
purchased on 17/01/2019
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Answer from Bonbonrama
Hello Mrs L. Thank you for your many comments. Here, we receive each reference from the factories in cartons, which are on pallets. So we have a lot of stock. We don't put torn bags in our parcels (torn bags are consumed by our employees' families), or erase the information printed on the back of the package (short or past best-before dates are indicated and cleared). Nor do we open the packets to leave hair in them, or to damage or deform the sweets. Indeed, we could ask Pierrot Gourmand or Fini why, in their 1.5 kg of hearts, there are a few with defects, or why some seeds have come loose from the blackberries. But we don't think you can expect candies paying less than 5 euros a kilo to be perfectly cut like a piece of goldsmith's work. So, sorry, but manufacturers, even Haribo and Lutti, slip us a few ugly candies in the packets, and we won't be able to take them back or compensate you! As for the red stains, there's a very good chance that they're red ink. As for the open bag, it could have torn during transport. In that case, we should have protected it even better so that it arrived intact. We're already trying to do this, but sometimes the transport conditions get the better of all our protection. The shocks received by the parcels explain why some outer packaging is "crumpled" and repeated rubbing erases certain ink inscriptions. Our customer service, as you kindly mentioned, is available to find a solution, in cases where Bonbonrama has its share of responsibility. Just let us know.
3 /5
★★★☆☆

The order was received on January 3, i.e. almost 2 weeks after the order was placed

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Acheteur Vérifié
purchased on 21/12/2018
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Answer from Bonbonrama
Hello and thank you for your feedback. We're sorry for the abnormally long delay, because even with bank holidays, you should have received your parcel in 3 working days maximum, and not in 6 as was the case for you. In this festive season, even if all our orders were prepared and delivered to the carriers within the announced deadlines, the carriers did not meet their commitments. Our customer service department will contact you to offer you a credit note to apologize for this delay.
3 /5
★★★☆☆

I have received the goods ordered but 5 out of 7 tins of caramel fudge were broken in the box. I would like to check with the delivery company or pack the parcels more correctly.

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Acheteur Vérifié
purchased on 26/11/2018
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Answer from Bonbonrama
Hello and thank you for your feedback. As you may have noticed, we do our best to protect our confectionery as much as possible, especially those with fragile packaging. But sometimes, in spite of our best efforts, shocks get the better of our protection. As for the fudge boxes, in view of your case, we're thinking of discontinuing parcel delivery. In any case, don't hesitate to contact us when this kind of situation arises. Our customer service team can be reached by telephone on 04 69 96 63 36. They'll be in touch with you shortly.
3 /5
★★★☆☆

Bonbonrama does its utmost to protect its deliveries by over-wrapping them in cardboard, which in my opinion is a deplorable source of pollution given the quantity of plastic stickers used for 1 single customer! This is all the more true given that the products inside were no better protected, as I still had 2 bags ripped open, and 1 opened, which seems enormous to me (unverifiable upon arrival of the parcel, which seemed to be in good condition). Could you at least reconsider the tights and use scotch tape and paper shock absorbers? It works very well and you'll make a considerable saving! Otherwise, delivery is impeccable and processing times normal.

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Acheteur Vérifié
purchased on 19/11/2018
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Answer from Bonbonrama
Hello and thank you for sharing your opinion. Indeed, we do our utmost to protect our products because, as you may unfortunately have realized, transport conditions are sometimes very harsh for our parcels. We're sorry about your open bags. If the goods are unfit for consumption or resale because of their torn packaging, please do not hesitate to contact us to find a solution. In response to your interesting comments, we have already tested paper protections and they were not effective. The cardboard boxes we use to compartmentalize our parcels are recycled cardboard boxes in which manufacturers ship their products to us. We recycle! As for the scotch tape, even paper scotch tape contains solvents. To close the cartons, which often weigh more than 20 kg, we haven't found anything better yet. But we're sensitive to the need to preserve our planet, and we're listening to your comments. We will be attentive to the most ecological packaging solutions if they enable us to remain competitive and efficient.
3 /5
★★★☆☆

3 times a broken can or an open bag

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Acheteur Vérifié
purchased on 04/11/2018
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Answer from Bonbonrama
We apologize for the 3 packages that opened or broke in transit. As you may have noticed from the many orders you have placed with us, we take great care in packing our goods, but despite this, the sometimes brutal conditions in which they are handled can still break our protection. In such cases, please let us know so that we can find a solution if any merchandise is lost, and above all, so that we can provide even better protection next time for products with sensitive packaging.
3 /5
★★★☆☆

I did not receive all my order

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Acheteur Vérifié
purchased on 07/10/2018
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Answer from Bonbonrama
Hello. We're sorry that your order is missing an item. However, if you notice an error during the preparation of your order (or any other problem related to it), please contact us by e-mail or telephone. We'll get back to you and try to find a solution. But if we're not informed, there's not much we can do to try and put things right.
3 /5
★★★☆☆

Wide selection. Fast delivery. One plexi box sent cracked but partly compensated, one parcel of marshmallow mushrooms received open.

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Acheteur Vérifié
purchased on 18/08/2018
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Answer from Bonbonrama
We apologize for the cracked display stand, which has been compensated. We try to protect as much as possible the items we ship by GLS. But sometimes, the treatment received by some boxes is such that our protections are not enough. We'll try to add more protection for our next Plexiglas display shipments. Or maybe we'll just ship them on pallets.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.
3 /5
★★★☆☆

The boxes were collapsed The 3 kg container should be much stronger as the miniatures were scattered throughout the package

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Acheteur Vérifié
purchased on 10/08/2018
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Answer from Bonbonrama
Hello and thank you for letting us know about this problem. These mini chocolates are packaged and sold in a plastic box. We cannot modify this packaging as it is the manufacturer's choice. We're sorry about this. However, we can try to protect them even better next time. If you have products that are unsaleable or consumable, please contact our customer service department on 04 69 96 63 36.
3 /5
★★★☆☆

Hello, I have some packages of sweets that have been opened at the bottom of the boxes.

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Acheteur Vérifié
purchased on 11/08/2018
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Answer from Bonbonrama
Hello, Sorry for the inconvenience. As you may have noticed when you opened our boxes, we go to great lengths to protect our products. And we're ready to redouble our efforts to ensure that our orders arrive in perfect condition 100% of the time. But sometimes, with the shocks these packages receive, it's the manufacturers' packaging that tears or cracks at the welds. In the event of such problems, please contact customer service on 04 69 96 63 36 or by e-mail at [email protected].
3 /5
★★★☆☆

Carrier nul 8 jours pour livrer une palette c se foutre de la fueule du monde d'abitude c'est tres rapide en plus ca fait deux fois que les colis sont eventres ouvert pour piquer des bonbons inadmissible

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Acheteur Vérifié
purchased on 21/07/2018
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Answer from Bonbonrama
Sir, we are very sorry about these 2 incidents with our carrier. As we explained to you on the phone, we informed them of these problems and requested compensation. We have insurance that covers this type of incident when flagrant damage is noted at the time of receipt of the pallet. This will enable us to compensate you. In any case, thank you for your confidence in us.
2 /5
★★☆☆☆

Always in my orders there is a problem either items in poor condition or missing I have never had a whole order DAMAGE

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Acheteur Vérifié
purchased on 09/07/2018
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Answer from Bonbonrama
We're sorry you're unhappy with our service, even though you still order from us very regularly. Indeed, on the last 8 orders you placed with us, the carrier damaged a pallet (and part of the contents of 3 packages), and we may have forgotten a box on another order. For these 2 cases, we compensated you immediately. We apologize again for these incidents and we will do our best to protect our products and prepare our parcels even better. We thank you for your understanding, as despite these incidents, you continue to order on our site.
3 /5
★★★☆☆

Well-made site

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Acheteur Vérifié
purchased on 16/05/2018
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3 /5
★★★☆☆

Expensive transport

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Acheteur Vérifié
purchased on 16/04/2018
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Answer from Bonbonrama
Yes, for 60 kg of merchandise, shipped to Belgium, we asked you to contribute 35 euros... But it cost us double that. Nevertheless, we'll pass on your comment to our carrier 😉 But as this isn't the first time you've ordered, despite the fact that we don't contribute enough to transport costs for your taste, you must have understood that our prices are so low that despite the transport contribution we ask you to make (which is clearly displayed before payment, by the way), our offer remains attractive! In any case, thanks again for your confidence!
3 /5
★★★☆☆

It's great, but a little more novelty would be nice.

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Acheteur Vérifié
purchased on 12/04/2018
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3 /5
★★★☆☆

Finds as soon as candy bag is opened and delivery is slow

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Acheteur Vérifié
purchased on 13/01/2018
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Answer from Bonbonrama
Thank you for your feedback. We're sorry that some packages were opened in transit. We do our utmost to protect our confectionery as much as possible in the boxes. But despite this, the sometimes harsh transport conditions have taken their toll on our protection. But our customer service department is there to deal with this kind of incident, provided, of course, that you report it to us. Perhaps you didn't consider the damage sufficient to take the trouble to report it to us? As far as transport is concerned, GLS guarantees a delivery time of between 1 and 3 days, depending on the area in France. Your order was placed on a Saturday. It therefore left on Monday and arrived on Thursday, i.e. 3 days later. The delivery time is therefore on target, even if we're more used to seeing a 48-hour delivery time for shipments to the north.
3 /5
★★★☆☆

Fine, but a box of tagada burst in the carton

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Acheteur Vérifié
purchased on 15/11/2017
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Answer from Bonbonrama
Sorry for the inconvenience, but you should have notified us immediately. Our customer service team is also there to deal with this kind of problem. We do our utmost to protect our "fragile" products, but parcel shipping conditions are sometimes harsh and some parcels, despite everything, are damaged. But in these cases, we always try to find a solution, and in your case, we can offer you 2 solutions: reimbursement of your damaged box, or reshipment of a new box.
3 /5
★★★☆☆

Site easy to order reasonable price for some product see interesting . but disappointed with the delivery candy was too tight too crushed especially as it is for deco demage îl would have to put pieces of polystyrene and let air packages between them .

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Acheteur Vérifié
purchased on 21/11/2016
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Answer from Bonbonrama
Thank you for your order and your feedback. We already do our utmost to protect our confectionery during parcel preparation, but we will try to make an extra effort to better pack and package our fragile products. Next time you order, please remind us of the golf ball incident, and we'll make it up to you!