Customer reviews of Bonbonrama

Thank you for taking the trouble to let us know about the postponements you are experiencing with the carrier handling your area. We understand that you have to get organized to receive your parcel and that a postponement is unpleasant.
Your order was placed on 3/06 at 3pm, and therefore picked up by the carrier on 4/06. Delivery was made on 7/06. These are the advertised delivery times, even if it happens that you are delivered more quickly. But your dissatisfaction must surely relate to the carrier's initial messages, which tend to underestimate the delivery time. In fact, their automated system has difficulty in taking into account all the hazards associated with transport (e.g.: overloaded semi-trailer and therefore parcel blocked for 24 hours, or deliveryman with over 100 items to deliver who can't manage to do everything in his working day...). In any case, we'll pass on the information so that they can rectify this kind of problem. To avoid waiting at home, don't hesitate to opt for delivery to a relay point, for orders under 65 kg.

Thank you for taking the time to share your opinion. In response to your comment about the packaging of the saucers, we do not repackage any of the confectionery we sell. We receive these saucers directly from the factory in these blue bags arranged by 2 in large cardboard boxes and we send them to you as they are, taking care to protect them in a cardboard box. So we can't change their packaging. We could just distribute these saucers in more conventional packaging (plastic tubo, for example), but we couldn't sell them at 1.7 cents each. And today, our professional customers prefer to buy this product in batches of 1000 in economical packaging. Yours faithfully