Customer reviews of Boutique en ligne de l’Abbaye de Sénanque

Trust Attestation
9,9 /10
Overall rating: 9,9 out of 10
Based on 1 386 published reviews
5 1 353 98% 4 28 2% 3 3 0% 2 2 0% 1 0 0%

Summary of reviews

The store consistently delivers fast and careful service, with shipments arriving quickly and packaging that protects the products well. Customers repeatedly note reliable delivery, complete and secure packaging, and careful handling of items, including thoughtful packaging and a personal touch in messages. Product quality stands out with lavender scents, honey, and other abbey-made goods described as excellent and satisfying, often accompanied by pleasant unboxing experiences. The overall experience is enhanced by responsive communication, easy ordering, and customers expressing willingness to reorder and recommend.

Reviews 1, 2 and 3 stars

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M
Michelle A.
Rating: 3 out of 5
following a purchase from 27/07/2026
Package received quickly, good quality products... I recommend
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Response from Boutique en ligne de l’Abbaye de Sénanque
Dear Madam,
We sincerely thank you for your order and for sharing this review.
With all our prayers.
Fraternally yours.
J
Jean-François B.
Rating: 3 out of 5
following a purchase from 07/07/2025
Perfect packaging and business relationship. An oversight in processing my order causing a delay in shipping forces me to reduce my rating to 3 instead of 5. Next time surely.
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Response from Boutique en ligne de l’Abbaye de Sénanque
Dear Sir,
Thank you for sharing this review and we once again apologize for the oversight in your order.
With all our prayers.
Best regards.
B
Béatrice S.
Rating: 3 out of 5
following a purchase from 26/11/2024
Quality products (known for many years). Too much plastic for the packaging of the parcel! What is the point of wrapping each pack of fruit pastes in several layers of bubble wrap? It's not crystal!!!
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Response from Boutique en ligne de l’Abbaye de Sénanque
Dear Madam,
We thank you for sharing this review.
Regarding the protection of the items, we have indeed regretted many inconveniences with products that reached our customers damaged or broken. The bags or boxes of fruit pastes arrived too often ripped open.
Perhaps we have sinned by excess.
Therefore, we will take your comment into account and reduce the protections of the parcels.
We are also considering replacing bubble wrap with starch.
We hope to have clarified our operation for you.
Fraternally yours.
S
Sandrine B.
Rating: 2 out of 5
following a purchase from 20/09/2024
Less good
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Response from Boutique en ligne de l’Abbaye de Sénanque
Dear Madam,
The honey has just been harvested which explains its still liquid state. It will take a month to become creamy and fully exalt all its aromas.
We invite you to wait a little while to find the honey you usually know.
If you prefer, we can naturally proceed with a refund.
Warm regards.
I
Irina S.
Rating: 2 out of 5
following a purchase from 13/11/2023
It took a long time to come. The service was helpful, nice and tried to find the package and offered a refund. 2 bottles of Lavender Spray smell old and dusty - no Lavender scent at all. These 2 products we cannot use.
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Response from Boutique en ligne de l’Abbaye de Sénanque
Hello Irina, thank you for your feedback on your shopping experience at our online store of the Abbey of Sénanque. We are sorry that your order took a long time to arrive and that the products received did not meet your expectations. We take note of your comments and will do what is necessary to improve our services and the quality of our products. We thank you for informing us of these issues and we would be happy to offer you a goodwill gesture as compensation for your disappointment. Thank you again for your trust and your patience. Best regards, [your first name] from the Abbey of Sénanque.
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