Customer reviews of Boutique en ligne de l’Abbaye de Sénanque

9,9 /10

Based on 1 386 published reviews

5 1 353 98% 4 28 2% 3 3 0% 2 2 0% 1 0 0%

Summary of reviews

The store consistently delivers fast and careful service, with shipments arriving quickly and packaging that protects the products well. Customers repeatedly note reliable delivery, complete and secure packaging, and careful handling of items, including thoughtful packaging and a personal touch in messages. Product quality stands out with lavender scents, honey, and other abbey-made goods described as excellent and satisfying, often accompanied by pleasant unboxing experiences. The overall experience is enhanced by responsive communication, easy ordering, and customers expressing willingness to reorder and recommend.

2 star reviews

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Sandrine B.

Published on 01/10/2024 à 14h04 following a purchase from 20/09/2024

Less good

Translated reviews

Response from Boutique en ligne de l’Abbaye de Sénanque Published on 01/10/2024

Dear Madam,
The honey has just been harvested which explains its still liquid state. It will take a month to become creamy and fully exalt all its aromas.
We invite you to wait a little while to find the honey you usually know.
If you prefer, we can naturally proceed with a refund.
Warm regards.

Irina S.

Published on 08/01/2024 à 12h13 following a purchase from 13/11/2023

It took a long time to come. The service was helpful, nice and tried to find the package and offered a refund. 2 bottles of Lavender Spray smell old and dusty - no Lavender scent at all. These 2 products we cannot use.

Translated reviews

Response from Boutique en ligne de l’Abbaye de Sénanque Published on 09/06/2024

Hello Irina, thank you for your feedback on your shopping experience at our online store of the Abbey of Sénanque. We are sorry that your order took a long time to arrive and that the products received did not meet your expectations. We take note of your comments and will do what is necessary to improve our services and the quality of our products. We thank you for informing us of these issues and we would be happy to offer you a goodwill gesture as compensation for your disappointment. Thank you again for your trust and your patience. Best regards, [your first name] from the Abbey of Sénanque.