Customer reviews of Boutique en ligne de l’Abbaye de Sénanque

Trust Attestation
9,9 /10
Overall rating: 9,9 out of 10
Based on 1 386 published reviews
5 1 353 98% 4 28 2% 3 3 0% 2 2 0% 1 0 0%

Summary of reviews

The store consistently delivers fast and careful service, with shipments arriving quickly and packaging that protects the products well. Customers repeatedly note reliable delivery, complete and secure packaging, and careful handling of items, including thoughtful packaging and a personal touch in messages. Product quality stands out with lavender scents, honey, and other abbey-made goods described as excellent and satisfying, often accompanied by pleasant unboxing experiences. The overall experience is enhanced by responsive communication, easy ordering, and customers expressing willingness to reorder and recommend.

3 star reviews

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M
Michelle A.
Rating: 3 out of 5
following a purchase from 27/07/2026
Package received quickly, good quality products... I recommend
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Response from Boutique en ligne de l’Abbaye de Sénanque
Dear Madam,
We sincerely thank you for your order and for sharing this review.
With all our prayers.
Fraternally yours.
J
Jean-François B.
Rating: 3 out of 5
following a purchase from 07/07/2025
Perfect packaging and business relationship. An oversight in processing my order causing a delay in shipping forces me to reduce my rating to 3 instead of 5. Next time surely.
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Response from Boutique en ligne de l’Abbaye de Sénanque
Dear Sir,
Thank you for sharing this review and we once again apologize for the oversight in your order.
With all our prayers.
Best regards.
B
Béatrice S.
Rating: 3 out of 5
following a purchase from 26/11/2024
Quality products (known for many years). Too much plastic for the packaging of the parcel! What is the point of wrapping each pack of fruit pastes in several layers of bubble wrap? It's not crystal!!!
Translated reviews
Response from Boutique en ligne de l’Abbaye de Sénanque
Dear Madam,
We thank you for sharing this review.
Regarding the protection of the items, we have indeed regretted many inconveniences with products that reached our customers damaged or broken. The bags or boxes of fruit pastes arrived too often ripped open.
Perhaps we have sinned by excess.
Therefore, we will take your comment into account and reduce the protections of the parcels.
We are also considering replacing bubble wrap with starch.
We hope to have clarified our operation for you.
Fraternally yours.
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