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D
Rating: 2 out of 5
It's not the same taste as before. The packaging is much less sophisticated.
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Customer reviews of boutique-malakoff.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 877 published reviews
Summary of reviews
Boutique-malakoff.fr consistently delivers on product quality, with customers praising delicious, well-presented chocolates and a variety of options that meet expectations. They highlight reliable, fast delivery and careful handling, including samples or small gifts in packaging and on-time arrival for occasions like Easter and holidays. Customer service is noted for thoughtful gestures and follow-up, with mentions of excellent support, repeat orders, and appreciation for the added extras that enhance the shopping experience. The overall experience is described as dependable and satisfying, with products remaining enjoyable and the purchasing process smooth from order to receipt.
2 star reviews
Reset filtersS
Rating: 2 out of 5
A little disappointed though: the visual on the site doesn't really correspond to what I received. The personalization message is much too small and discreet and therefore different from the one visible online...
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Response from boutique-malakoff.fr
Hi Stephanie, thank you for your feedback. We're sorry your experience didn't live up to your expectations. For the personalized box, you have the option of entering a first name of 20 characters (for a reasonable size) and you have given us a complete sentence, of course it looks small, but it's your choice and you can't hold us responsible for it! The photo on the site is consistent with a first name. Have a nice day.
L
Rating: 2 out of 5
One of the jars ordered leaked into the box.
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Response from boutique-malakoff.fr
Hello,
I'm very sorry to hear that one of the jars you ordered leaked in the box.
Your satisfaction is our priority, and I understand how disappointing this can be.
We make sure that every order is carefully packed, but it seems that this time something didn't work out as planned.
I'd like to suggest that you remedy this inconvenience without delay. To do this, I'd like to see photos of your parcel with the spread open. Is this possible?
We appreciate your confidence in our handcrafted products, and we'll do our utmost to ensure that your next experience is flawless.
Best regards,
MALAKOFF & Cie
I'm very sorry to hear that one of the jars you ordered leaked in the box.
Your satisfaction is our priority, and I understand how disappointing this can be.
We make sure that every order is carefully packed, but it seems that this time something didn't work out as planned.
I'd like to suggest that you remedy this inconvenience without delay. To do this, I'd like to see photos of your parcel with the spread open. Is this possible?
We appreciate your confidence in our handcrafted products, and we'll do our utmost to ensure that your next experience is flawless.
Best regards,
MALAKOFF & Cie
D
Rating: 2 out of 5
Too many problems to order
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Response from boutique-malakoff.fr
Hello, Thank you for your comment, although I don't understand where you're having trouble ordering. Our latest reviews of the website demonstrate its simplicity. If you have had any difficulties, please accept our apologies. For your information, there's a live chat facility in the bottom right-hand corner where you can ask any questions you may have: we'll get back to you as soon as possible. Have a nice day.
Y
Rating: 2 out of 5
Rather disappointed. Too much plastic packaging, small shelves for the amount of packaging.
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Response from boutique-malakoff.fr
Hello, Thank you for taking the time to leave your review. We have chosen a totally recyclable eco responsible packaging instead of a plastic coated greaseproof paper. We're sorry if you're not happy with this choice.
C
Rating: 2 out of 5
After telephoning to check availability of a product I placed my order and did not receive the violet paste because it was out of stock. Very disappointed
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Response from boutique-malakoff.fr
Hello, I have reactivated the product online so that you can order it without checking the physical presence of the 24 jars advertised as available by the stock system. Your order did not consist solely of jars of violet-flavored spreads and I find your particular note harsh even though we will of course refund you for the 2 missing jars. Your opinion does not relate to the quality of our products and is therefore inadmissible. Sorry for trying to do the right thing. Have a nice day. Romain CHOLLIER, Director.
A
Rating: 2 out of 5
Disappointed with the chocolates. I didn't find what I ate when I was young. Too bad
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Response from boutique-malakoff.fr
Hello, thank you for your honest review. We're sorry your chocolates didn't bring back your childhood memories. DISCOVER OUR NEW RECIPE. We look forward to seeing you on boutique-malakoff.fr.
A
Rating: 2 out of 5
Doesn't look at all like the real Malakoff of my childhood!
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Response from boutique-malakoff.fr
Hello, thank you for taking the time to leave a review on our site. We are sorry to hear that your experience did not live up to your expectations. We are constantly listening to our customers in order to improve our services and products. DISCOVER OUR NEW RECIPE. Thank you again for your feedback.