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Rating: 4 out of 5
An experiment to be repeated soon
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Customer reviews of boutique-malakoff.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 877 published reviews
Summary of reviews
Boutique-malakoff.fr consistently delivers on product quality with chocolate selections described as delicious, well protected, and of excellent quality, including a variety of options and thoughtful gifts added to orders. The delivery experience is highlighted by fast, careful, on-time shipping and reliable order fulfillment, sometimes with small gestures like samples or gifts in the package. Customer service and follow-through are praised for smooth, professional service, accurate order handling, and helpful support that keeps customers coming back. Overall, the store earns strong positive notes for dependable reliability, presentation, and the enjoyment of the chocolates.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
I received my order with an exploded pot of pate a tartiner and a missing item. After several emails from me, they were replaced and sent to me. On the other hand, the advent calendar had all its chocolates melted and all white: big disappointment.
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Response from boutique-malakoff.fr
Hello, we're sorry for the inconvenience with your order. We will do our utmost to improve our delivery service and packaging to avoid such problems in the future. We hope you were able to enjoy your products and we remain at your disposal for any further problems. Thank you for your feedback. Sincerely, the Malakoff boutique team.
A
Rating: 4 out of 5
Excellent and fast shipping
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A
Rating: 4 out of 5
Correct overall
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A
Rating: 4 out of 5
Quite practical to use
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A
Rating: 2 out of 5
Doesn't look at all like the real Malakoff of my childhood!
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Response from boutique-malakoff.fr
Hello, thank you for taking the time to leave a review on our site. We are sorry to hear that your experience did not live up to your expectations. We are constantly listening to our customers in order to improve our services and products. DISCOVER OUR NEW RECIPE. Thank you again for your feedback.
A
Rating: 3 out of 5
Disappointed by the quality
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Response from boutique-malakoff.fr
We are sorry to hear that you have been disappointed by the quality of our store. We appreciate your feedback and will do our utmost to improve our products for your future satisfaction. Thank you for your feedback.
A
Rating: 4 out of 5
Excellent
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