Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
I ordered on January 31 and received it on March 9, it's long, the package was not properly wrapped and arrived all crushed, it's a hot glue pot with no usage information or its dangers, pot shiny metal color. To get information, I had to discuss the ins and outs with a salesperson, who tells me that this information is not communicable, a trade secret within Brakestore??? I find it amazing to have no information and precautions on the use of a chemical product that is sold!
Translated reviews
Response from Brakestore
Hello,
We are sorry for the wait you experienced to receive your package and the condition in which you received it. We take your feedback seriously and are constantly improving to better satisfy our customers.
Regarding the composition and use of the product, it is a product used only by professionals who know how to use it. Our technician provided you with the usage instructions for the glue but could not provide you with the replenishment techniques which are our core business.
Best regards,
The Brakestore team
J
Jean Paul P.
Rating: 4 out of 5
following a purchase from 29/02/2024
Serious site
Translated reviews
Response from Brakestore
Thank you for your positive feedback, we are delighted that you appreciated our service. Your satisfaction is our priority. See you soon on Brakestore.
B
Bernard G.
Rating: 4 out of 5
following a purchase from 24/01/2024
The work seems to have been done very seriously, I have not yet mounted the shoes. I will contact you in the future if needed. I
Translated reviews
Response from Brakestore
Thank you for your trust, Bernard. We are pleased to know that you are satisfied with our service. We remain at your disposal for any future orders or requests for information. Have a nice day!
R
Robert C.
Rating: 4 out of 5
following a purchase from 01/02/2024
product meets my expectations although the delay was a bit long
Translated reviews
Response from Brakestore
Thank you for your feedback, we are delighted that you are satisfied with your purchase at Brakestore. We will do our best to improve delivery speed in the future. Thank you for your trust and see you soon on our site.
D
Daniel B.
Rating: 4 out of 5
following a purchase from 10/01/2024
Products received conform to those ordered Pleasant kindness of Adrien over the phone Reception time a bit long
Translated reviews
Response from Brakestore
Thank you very much for your feedback, Daniel. We do our best to offer you quality products and impeccable customer service. Regarding the reception time, we take note of your comment and will do everything possible to improve it in the future. We hope to have the pleasure of seeing you again soon on our site.
C
Claude C.
Rating: 4 out of 5
following a purchase from 20/11/2023
Product as described and delivered within the expected timeframe
Translated reviews
Response from Brakestore
Thank you for your feedback, Claude. We are glad that our product and service satisfied you.
F
Franck D.
Rating: 4 out of 5
following a purchase from 19/09/2023
Great
Translated reviews
Response from Brakestore
Thank you Franck for your 5/5 review, we appreciate your support!
R
Rene B.
Rating: 4 out of 5
following a purchase from 22/11/2023
Seriousness
Translated reviews
Response from Brakestore
Thank you very much for your review! We are glad to know you are satisfied and we will do our best to continue providing you with exceptional quality service.
D
Dimitri C.
Rating: 1 out of 5
following a purchase from 10/10/2023
I am missing a part
Translated reviews
Response from Brakestore
Hello Dimitri, thank you for your feedback regarding our Brakestore site. We are sorry that you encountered a problem with your order. Can you please contact us directly so that we can find a quick solution to provide you with the missing part? We remain at your disposal for any assistance. Best regards, the Brakestore team.
D
Dominique L.
Rating: 4 out of 5
following a purchase from 25/09/2023
Very good telephone reception Advisor
Translated reviews
Response from Brakestore
Thank you Dominique for your positive review. We are delighted that our telephone advice satisfied you.
F
Fabrice L.
Rating: 4 out of 5
following a purchase from 27/07/2023
fast and compliant
Translated reviews
Response from Brakestore
Thank you Fabrice for leaving a review. We are happy that your order was delivered quickly and that the product met your expectations. We are glad to have satisfied you!
J
Jacques E.
Rating: 4 out of 5
following a purchase from 28/09/2023
Parts conform to what I ordered
Translated reviews
Response from Brakestore
Thank you, Jacques! We are delighted that you were satisfied with your order. We hope to serve you again soon.
B
Bringas G.
Rating: 4 out of 5
following a purchase from 17/09/2023
I am very happy and satisfied. Goods arrived well.
Translated reviews
Response from Brakestore
We are delighted that you were satisfied with the products and the delivery. Thank you very much for your review and your support.
D
Didier G.
Rating: 1 out of 5
following a purchase from 02/09/2023
Incomplete package
Translated reviews
Response from Brakestore
Hello Didier. We understand that you are not satisfied with your experience and we sincerely apologize. We will immediately resolve this issue and thank you for contacting us. We look forward to providing you with a better experience next time.
Y
Yves G.
Rating: 4 out of 5
following a purchase from 16/06/2023
Good experience but a bit long delay
Translated reviews
Response from Brakestore
Thank you Yves for your feedback! We are happy that your experience at Brakestore was positive, and we are working hard to provide you with the best possible delays so that you receive your products as quickly as possible.
L
Lucien B.
Rating: 4 out of 5
following a purchase from 03/07/2023
Perfect delivered quickly
Translated reviews
Response from Brakestore
Thank you for your feedback, Lucien. We are happy that your order arrived quickly and that you are satisfied. We hope your experience with Brakestore was positive.
D
Dominique M.
Rating: 4 out of 5
following a purchase from 26/06/2023
Package well received, delay a bit long
Translated reviews
Response from Brakestore
Thank you for your feedback, Dominique. We apologize for the slightly long delay, but we will do our best to improve our service. We appreciate your support.
M
Marc G.
Rating: 4 out of 5
following a purchase from 10/06/2023
Very good.
Translated reviews
Response from Brakestore
Thank you very much Marc, we are very happy that you like Brakestore.
F
Franck D.
Rating: 4 out of 5
following a purchase from 23/04/2023
Product as described, fast delivery
Translated reviews
Response from Brakestore
Thank you Franck, we are delighted that our products have satisfied you and that the delivery went well. We hope to see you again soon on Brakestore!
D
Damien B.
Rating: 4 out of 5
following a purchase from 11/04/2023
As requested, the product is compatible with my vehicle but I doubt ordering the springs as a supplement.
Translated reviews
Response from Brakestore
Thank you Damien for your comment. We do our best to provide you with quality products, and we are happy that your product is compatible with your vehicle. Please feel free to contact us if you have any doubts or questions regarding the product. Thank you again!
F
Franck N.
Rating: 4 out of 5
following a purchase from 15/03/2023
Fast
Translated reviews
Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
F
Fabrice D.
Rating: 4 out of 5
following a purchase from 08/03/2023
Good part. Perfect. Thank you
Translated reviews
Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
J
Jean-Louis B.
Rating: 4 out of 5
following a purchase from 09/01/2023
The parts are compliant, nothing to complain about. However, the order was placed on January 9, the shipping was announced in 72h maximum... but that was not the case, I barely received it on February 3.
Translated reviews
Response from Brakestore
Thank you for your review, Jean-Louis. We apologize for the delay in your shipment, we will improve the service so that this does not happen again.
G
Gilles B.
Rating: 4 out of 5
following a purchase from 14/12/2022
Good services, happy with the result. Except missing circlip on a jaw shaft??????
Translated reviews
N
Nicolas C.
Rating: 4 out of 5
following a purchase from 16/10/2022
Very nice work, but too bad the parts that hold the linings were not treated in the order. Otherwise nothing to say.
Translated reviews
S
Sylvain M.
Rating: 4 out of 5
following a purchase from 16/01/2023
Order compliant, only downside the delivery took 4 days while the order was noted shipped on the same day I placed it. Otherwise nothing to say about the quality of the merchandise. Sylvain
Translated reviews
S
Sofian M.
Rating: 1 out of 5
following a purchase from 09/01/2023
Caliper purchased for almost 300€ from Brakestore. I had to go there because the delay was extremely long... on site I pointed out to the responsible seller that the model seems to be the wrong side, confident, he concluded that the caliper I had was mounted upside down and pushed me to buy. Ultimately, the truck does not brake and Brakestore refuses to exchange or any commercial steps... I had to pay for a caliper again and pay the garage for the exchange. Finally, the problem is resolved, the braking has returned as before, their references are therefore erroneous. I end up with an extra caliper at 300€ as a souvenir... I give 1 star for the availability of the parts.
Translated reviews
Response from Brakestore
Hello,
Thank you for your message.
After your order, you contacted us because you preferred to move to save time on shipping, on site we examined your consigned caliper and we realized together that the caliper was not the right one but the left one. Having offered to replace the caliper with the correct one, you did not want to wait any longer, we do not mount parts on vehicles so it is impossible for us to assure you that the assembly is correct without having seen the original caliper beforehand. We have put contractual photos on our website that help avoid this kind of error. As specified in our General Sales Conditions, we unfortunately cannot take back parts that have been pressurized as they are no longer considered new.
Best regards,
The Brakestore team
F
Franck L.
Rating: 4 out of 5
following a purchase from 03/01/2023
Delivery time a bit long but products matching the order hence the rating of 4/5.
Translated reviews
O
Olivier C.
Rating: 4 out of 5
following a purchase from 02/01/2023
First order super! Fast, compliant, perfect. Second order, received 15 days later and with 2 reminders... Too bad...
Translated reviews
F
Frederic L.
Rating: 4 out of 5
following a purchase from 06/12/2022
Good
Translated reviews
R
Richard
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied with the choice of parts listed in the catalog, however the time between the order being taken into account and the departure was delayed from the start. When it arrived at my place once taken into account by the delivery person in Orléans, it took 8 days to arrive in Briare. Best regards
Translated reviews
P
Patrice
Rating: 4 out of 5
following a purchase from 06/12/2022
Hello, Purchase of renovated struts very good careful work The package very well prepared with care Best regards
Translated reviews
C
Christian
Rating: 4 out of 5
following a purchase from 05/12/2022
For the first time, I am satisfied
Translated reviews
M
Martin
Rating: 4 out of 5
following a purchase from 02/12/2022
Quality listening and advice
Translated reviews
C
Christophe
Rating: 4 out of 5
following a purchase from 30/11/2022
The customer advisor I spoke to on the phone was very good, unfortunately for me they called me back to say that I had faulty struts and we found a solution that suits me perfectly, plus I was able to hand over my payment in person at the Lyon Auto Era show. Top!!!!!
Translated reviews
D
David
Rating: 4 out of 5
following a purchase from 03/12/2022
Overall, the work is very satisfactory and my Lancia Beta struts are now like new, it's perfect, thanks to the Brakestore team. In terms of communication, it needs improvement (no acknowledgment of receipt of the package) and the exchange with the customer could be better.
Translated reviews
D
David
Rating: 4 out of 5
following a purchase from 02/12/2022
Good but I would have liked a little less delay, I think my package was forgotten!
Translated reviews
D
Daniel
Rating: 4 out of 5
following a purchase from 10/11/2022
A faster shipment would be perfect as I waited a while for 2 hoses, otherwise everything else is very good.
Translated reviews
P
Philippe
Rating: 4 out of 5
following a purchase from 11/11/2022
Very satisfied with the service, average quality photo of the composition of a batch.
Translated reviews
J
Jean-Pierre
Rating: 4 out of 5
following a purchase from 14/11/2022
Precise presentation of the work, reasonable price, deadlines met.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 