Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
Products received conform to those ordered Pleasant kindness of Adrien over the phone Reception time a bit long
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Response from Brakestore
Thank you very much for your feedback, Daniel. We do our best to offer you quality products and impeccable customer service. Regarding the reception time, we take note of your comment and will do everything possible to improve it in the future. We hope to have the pleasure of seeing you again soon on our site.
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Julien L.
Rating: 2 out of 5
following a purchase from 01/12/2023
Good quality parts, but delivery times too long
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Response from Brakestore
Hello Julien, thank you for your feedback and your trust in our quality products. We take your comment about delivery times into account and are actively working to improve them. Thank you for your trust and see you soon on Brakestore.
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Claude C.
Rating: 4 out of 5
following a purchase from 20/11/2023
Product as described and delivered within the expected timeframe
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Response from Brakestore
Thank you for your feedback, Claude. We are glad that our product and service satisfied you.
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Franck D.
Rating: 4 out of 5
following a purchase from 19/09/2023
Great
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Response from Brakestore
Thank you Franck for your 5/5 review, we appreciate your support!
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Rene B.
Rating: 4 out of 5
following a purchase from 22/11/2023
Seriousness
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Response from Brakestore
Thank you very much for your review! We are glad to know you are satisfied and we will do our best to continue providing you with exceptional quality service.
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Dominique L.
Rating: 4 out of 5
following a purchase from 25/09/2023
Very good telephone reception Advisor
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Response from Brakestore
Thank you Dominique for your positive review. We are delighted that our telephone advice satisfied you.
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Fabrice L.
Rating: 4 out of 5
following a purchase from 27/07/2023
fast and compliant
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Response from Brakestore
Thank you Fabrice for leaving a review. We are happy that your order was delivered quickly and that the product met your expectations. We are glad to have satisfied you!
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Jacques E.
Rating: 4 out of 5
following a purchase from 28/09/2023
Parts conform to what I ordered
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Response from Brakestore
Thank you, Jacques! We are delighted that you were satisfied with your order. We hope to serve you again soon.
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Bringas G.
Rating: 4 out of 5
following a purchase from 17/09/2023
I am very happy and satisfied. Goods arrived well.
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Response from Brakestore
We are delighted that you were satisfied with the products and the delivery. Thank you very much for your review and your support.
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Yves G.
Rating: 4 out of 5
following a purchase from 16/06/2023
Good experience but a bit long delay
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Response from Brakestore
Thank you Yves for your feedback! We are happy that your experience at Brakestore was positive, and we are working hard to provide you with the best possible delays so that you receive your products as quickly as possible.
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Lucien B.
Rating: 4 out of 5
following a purchase from 03/07/2023
Perfect delivered quickly
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Response from Brakestore
Thank you for your feedback, Lucien. We are happy that your order arrived quickly and that you are satisfied. We hope your experience with Brakestore was positive.
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Dominique M.
Rating: 4 out of 5
following a purchase from 26/06/2023
Package well received, delay a bit long
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Response from Brakestore
Thank you for your feedback, Dominique. We apologize for the slightly long delay, but we will do our best to improve our service. We appreciate your support.
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Marc G.
Rating: 4 out of 5
following a purchase from 10/06/2023
Very good.
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Response from Brakestore
Thank you very much Marc, we are very happy that you like Brakestore.
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Alain G.
Rating: 2 out of 5
following a purchase from 03/06/2023
delivery too long 2 weeks
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Response from Brakestore
Hello Alain, thank you for your review and we sincerely apologize for the length of the delivery. We are doing everything possible to speed up the process and we hope your next experience will be more satisfactory. Thank you again!
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Michel T.
Rating: 2 out of 5
following a purchase from 31/05/2023
ordered on May 31 and received on June 17 after 2 reminders, the first time I think it was an oversight and the second time the package stayed 8 days at the post office depot
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Response from Brakestore
Hello Michel,
We are truly sorry that your order was not delivered within the expected time frame. We understand your feelings and are doing everything we can to provide quality customer service and fast delivery. Thank you for your patience and trust.
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Franck D.
Rating: 4 out of 5
following a purchase from 23/04/2023
Product as described, fast delivery
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Response from Brakestore
Thank you Franck, we are delighted that our products have satisfied you and that the delivery went well. We hope to see you again soon on Brakestore!
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Damien B.
Rating: 4 out of 5
following a purchase from 11/04/2023
As requested, the product is compatible with my vehicle but I doubt ordering the springs as a supplement.
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Response from Brakestore
Thank you Damien for your comment. We do our best to provide you with quality products, and we are happy that your product is compatible with your vehicle. Please feel free to contact us if you have any doubts or questions regarding the product. Thank you again!
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Franck N.
Rating: 4 out of 5
following a purchase from 15/03/2023
Fast
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
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Fabrice D.
Rating: 4 out of 5
following a purchase from 08/03/2023
Good part. Perfect. Thank you
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
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Jean-Louis B.
Rating: 4 out of 5
following a purchase from 09/01/2023
The parts are compliant, nothing to complain about. However, the order was placed on January 9, the shipping was announced in 72h maximum... but that was not the case, I barely received it on February 3.
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Response from Brakestore
Thank you for your review, Jean-Louis. We apologize for the delay in your shipment, we will improve the service so that this does not happen again.
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Gilles B.
Rating: 4 out of 5
following a purchase from 14/12/2022
Good services, happy with the result. Except missing circlip on a jaw shaft??????
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Nicolas C.
Rating: 4 out of 5
following a purchase from 16/10/2022
Very nice work, but too bad the parts that hold the linings were not treated in the order. Otherwise nothing to say.
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Sylvain M.
Rating: 4 out of 5
following a purchase from 16/01/2023
Order compliant, only downside the delivery took 4 days while the order was noted shipped on the same day I placed it. Otherwise nothing to say about the quality of the merchandise. Sylvain
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Jean Luc F.
Rating: 2 out of 5
following a purchase from 07/01/2023
Hello, the products I received do not match the original kits, for example: the dust covers of the calipers are different from the original parts and cannot be mounted in place. Second product: a master cylinder repair kit that only includes 4 seals when 5 are needed. Big disappointment, it's really regrettable because the site is quite well done.
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Response from Brakestore
Hello,
We apologize for the inconvenience caused. Please feel free to contact our customer service to remedy this error and allow us to refine our references.
Best regards,
The Brakestore team
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Franck L.
Rating: 4 out of 5
following a purchase from 03/01/2023
Delivery time a bit long but products matching the order hence the rating of 4/5.
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Olivier C.
Rating: 4 out of 5
following a purchase from 02/01/2023
First order super! Fast, compliant, perfect. Second order, received 15 days later and with 2 reminders... Too bad...
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Frederic L.
Rating: 4 out of 5
following a purchase from 06/12/2022
Good
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Richard
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied with the choice of parts listed in the catalog, however the time between the order being taken into account and the departure was delayed from the start. When it arrived at my place once taken into account by the delivery person in Orléans, it took 8 days to arrive in Briare. Best regards
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Patrice
Rating: 4 out of 5
following a purchase from 06/12/2022
Hello, Purchase of renovated struts very good careful work The package very well prepared with care Best regards
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Christian
Rating: 4 out of 5
following a purchase from 05/12/2022
For the first time, I am satisfied
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Martin
Rating: 4 out of 5
following a purchase from 02/12/2022
Quality listening and advice
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Christophe
Rating: 4 out of 5
following a purchase from 30/11/2022
The customer advisor I spoke to on the phone was very good, unfortunately for me they called me back to say that I had faulty struts and we found a solution that suits me perfectly, plus I was able to hand over my payment in person at the Lyon Auto Era show. Top!!!!!
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David
Rating: 4 out of 5
following a purchase from 03/12/2022
Overall, the work is very satisfactory and my Lancia Beta struts are now like new, it's perfect, thanks to the Brakestore team. In terms of communication, it needs improvement (no acknowledgment of receipt of the package) and the exchange with the customer could be better.
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David
Rating: 4 out of 5
following a purchase from 02/12/2022
Good but I would have liked a little less delay, I think my package was forgotten!
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Daniel
Rating: 4 out of 5
following a purchase from 10/11/2022
A faster shipment would be perfect as I waited a while for 2 hoses, otherwise everything else is very good.
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Philippe
Rating: 4 out of 5
following a purchase from 11/11/2022
Very satisfied with the service, average quality photo of the composition of a batch.
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Jean-Pierre
Rating: 4 out of 5
following a purchase from 14/11/2022
Precise presentation of the work, reasonable price, deadlines met.
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Lionel
Rating: 4 out of 5
following a purchase from 21/10/2022
I was well informed regarding my question to obtain the right product. However, I would have liked to be kept updated about the stock shortage on the parts I needed. It's not a big deal because I didn't have any urgency. The phone contact on this subject was very good.
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David
Rating: 4 out of 5
following a purchase from 18/10/2022
You are one of those too rare companies that we love to work with. That's it.
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Sylvain
Rating: 4 out of 5
following a purchase from 30/09/2022
Delivery in accordance with the order.
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