Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
excellent relationship, too bad that the information about a slowdown was not taken into account during the summer period. A stress that could have been avoided, Nevertheless the intervention of the responsible substitute, manages the situation as best as possible, thank you to him, sincerely
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Hugo
Rating: 4 out of 5
following a purchase from 31/07/2022
Very good experience even if the delivery time was extended, the manager did what was necessary immediately after I informed him of the delay by email. He personally called me to apologize and offered a faster delivery so that I could be assisted. This is rather rare these days.
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Alex
Rating: 4 out of 5
following a purchase from 11/07/2022
Impeccable service. Very correct delivery times
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Manuel
Rating: 4 out of 5
following a purchase from 06/07/2022
Impeccable except for a slight delay
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Mark
Rating: 4 out of 5
following a purchase from 24/06/2022
A bit long but top quality
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Alain
Rating: 4 out of 5
following a purchase from 27/05/2022
Impeccable products, slightly long delays.
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Jean Philippe
Rating: 4 out of 5
following a purchase from 26/05/2022
The professionalism and availability of parts that are increasingly difficult to find.
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Patrice
Rating: 4 out of 5
following a purchase from 21/04/2022
Capital and appreciated in these times devoted to online isolation, there is someone pleasant and competent who answers you on the phone! I haven't tested the restored part yet, but the restoration is very clean and the part looks new.
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Vincent
Rating: 4 out of 5
following a purchase from 10/01/2022
Delivery of a very difficult part to find. So it's good and it shows your dynamism. Delivery time not respected as announced = 3/4 days and in fact = +/- 15 days.
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Franck
Rating: 4 out of 5
following a purchase from 04/12/2021
Second brake caliper completely refurbished for an old car. Very good work, serious team and good contact. Slightly extended deadline of a few days due to COVID. Company to recommend without hesitation for this type of refurbishment.
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Brian
Rating: 4 out of 5
following a purchase from 16/12/2021
Satisfied with the service, advice, and product.
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Christian
Rating: 4 out of 5
following a purchase from 14/11/2021
Delivery times a bit long.
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Besson
Rating: 4 out of 5
following a purchase from 26/10/2021
Serious and available, the team was able to answer my questions and provide me with the part corresponding to my expectations. The only downside is a delivery much longer than expected
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Marc
Rating: 4 out of 5
following a purchase from 03/11/2021
very good and fast, competitive price.
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Ludovic
Rating: 4 out of 5
following a purchase from 15/10/2021
Satisfied with the work. But very long delay.
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Alexis
Rating: 2 out of 5
following a purchase from 28/09/2021
Delivery times given were not respected at all. You say 2 to 3 working days... it took more than 3 weeks.
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Response from Brakestore
Hello Alexis,
We are really sorry for the unusual delivery delay. We are working hard to ensure delivery times are as accurate as possible. We take note of your comment and will do our best to improve our services. We apologize once again for the inconvenience caused.
A
Alain
Rating: 4 out of 5
following a purchase from 01/10/2021
Service conforming, delivery service a bit long but still acceptable
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Johnny
Rating: 4 out of 5
following a purchase from 04/10/2021
Parts conform, correct delivery
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Jean-Pierre
Rating: 4 out of 5
following a purchase from 02/10/2021
Pros: Quality of listening, and speed of delivery.. Quality product, to have over time. Cons: Website needs improvement
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