Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.
Thank you for your trust and understanding.
The Brakestore team.
J
Jean Paul P.
Rating: 4 out of 5
following a purchase from 29/02/2024
Serious site
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Response from Brakestore
Thank you for your positive feedback, we are delighted that you appreciated our service. Your satisfaction is our priority. See you soon on Brakestore.
B
Bernard G.
Rating: 4 out of 5
following a purchase from 24/01/2024
The work seems to have been done very seriously, I have not yet mounted the shoes. I will contact you in the future if needed. I
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Response from Brakestore
Thank you for your trust, Bernard. We are pleased to know that you are satisfied with our service. We remain at your disposal for any future orders or requests for information. Have a nice day!
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Philippe C.
Rating: 3 out of 5
following a purchase from 07/02/2024
Delay much longer than announced.
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Response from Brakestore
Good evening Philippe, thank you for your feedback. We are sorry that the delivery times did not meet your expectations. We take your comments into account to improve our service. Thank you for your trust and see you soon on Brakestore.
J
Jean B.
Rating: 3 out of 5
following a purchase from 10/02/2024
delivery times too long. Order validated on 12/02, entrusted to the post on 15/02, delivery on 20/02 for equipment reputed to be in stock with a vehicle immobilized on the lift bridge.
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Response from Brakestore
Hello Jean, thank you for your feedback on our Brakestore site. We are sorry for the delivery time being longer than expected. We are doing everything we can to improve our timelines and are listening to your feedback to improve. We hope that despite this inconvenience, you are satisfied with your order. Thank you for your trust. The Brakestore team.
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Robert C.
Rating: 4 out of 5
following a purchase from 01/02/2024
product meets my expectations although the delay was a bit long
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Response from Brakestore
Thank you for your feedback, we are delighted that you are satisfied with your purchase at Brakestore. We will do our best to improve delivery speed in the future. Thank you for your trust and see you soon on our site.
D
Daniel B.
Rating: 4 out of 5
following a purchase from 10/01/2024
Products received conform to those ordered Pleasant kindness of Adrien over the phone Reception time a bit long
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Response from Brakestore
Thank you very much for your feedback, Daniel. We do our best to offer you quality products and impeccable customer service. Regarding the reception time, we take note of your comment and will do everything possible to improve it in the future. We hope to have the pleasure of seeing you again soon on our site.
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Claude C.
Rating: 4 out of 5
following a purchase from 20/11/2023
Product as described and delivered within the expected timeframe
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Response from Brakestore
Thank you for your feedback, Claude. We are glad that our product and service satisfied you.
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Gatien B.
Rating: 3 out of 5
following a purchase from 13/11/2023
Delay a bit too long 4 days on the site 3 weeks in reality
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Response from Brakestore
Thank you for your feedback Gatien. We are sorry that we cannot always offer the best delivery service and we are working to improve the situation. We thank you for your patience.
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Franck D.
Rating: 4 out of 5
following a purchase from 19/09/2023
Great
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Response from Brakestore
Thank you Franck for your 5/5 review, we appreciate your support!
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Rene B.
Rating: 4 out of 5
following a purchase from 22/11/2023
Seriousness
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Response from Brakestore
Thank you very much for your review! We are glad to know you are satisfied and we will do our best to continue providing you with exceptional quality service.
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Dominique L.
Rating: 4 out of 5
following a purchase from 25/09/2023
Very good telephone reception Advisor
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Response from Brakestore
Thank you Dominique for your positive review. We are delighted that our telephone advice satisfied you.
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Philippe J.
Rating: 3 out of 5
following a purchase from 19/07/2023
Hello Initial product not available the equivalent much too long for delivery
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Response from Brakestore
Thank you for your review, Philippe. We are sorry that the initial product was not available and that the delivery time for the replacement product was longer. We will do our best to improve our service so that this situation does not happen again.
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Fabrice L.
Rating: 4 out of 5
following a purchase from 27/07/2023
fast and compliant
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Response from Brakestore
Thank you Fabrice for leaving a review. We are happy that your order was delivered quickly and that the product met your expectations. We are glad to have satisfied you!
J
Jacques E.
Rating: 4 out of 5
following a purchase from 28/09/2023
Parts conform to what I ordered
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Response from Brakestore
Thank you, Jacques! We are delighted that you were satisfied with your order. We hope to serve you again soon.
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Bringas G.
Rating: 4 out of 5
following a purchase from 17/09/2023
I am very happy and satisfied. Goods arrived well.
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Response from Brakestore
We are delighted that you were satisfied with the products and the delivery. Thank you very much for your review and your support.
P
Paul-Alexandre D.
Rating: 3 out of 5
following a purchase from 12/08/2023
The delivery was a bit long
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Response from Brakestore
I am sorry that the delivery was a bit long. We do our best to ensure fast and efficient delivery, and we apologize for not meeting your expectations. I hope you still enjoyed your product.
A
Alain R.
Rating: 3 out of 5
following a purchase from 06/06/2023
I had the four calipers restored with you, upon receipt I tried them all and they are fine. The car was immobilized for two and a half years for various reasons, when I pick it up one caliper does not work. I ask the concerned service, they do not want to know anything, it's my fault. Moral of the story, I took it apart and returned it to them for repair and I paid 260 euros.
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Response from Brakestore
Hello,
We regret to learn about the difficulties you encountered with one of the calipers of your car, following their restoration with us in 2020. We understand how frustrating this can be. However, given that your vehicle was immobilized for 2 and a half years and that the parts were functioning correctly during the initial installation, we unfortunately cannot take responsibility for the return of the calipers. Please note that our warranty is valid for one year from the date of receipt of the restored parts.
We would like to thank you for your understanding and for your loyalty to our company. Your satisfaction as a customer is paramount to us, and we take your comments very seriously to improve our services.
Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Brakestore team
Y
Yves G.
Rating: 4 out of 5
following a purchase from 16/06/2023
Good experience but a bit long delay
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Response from Brakestore
Thank you Yves for your feedback! We are happy that your experience at Brakestore was positive, and we are working hard to provide you with the best possible delays so that you receive your products as quickly as possible.
L
Lucien B.
Rating: 4 out of 5
following a purchase from 03/07/2023
Perfect delivered quickly
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Response from Brakestore
Thank you for your feedback, Lucien. We are happy that your order arrived quickly and that you are satisfied. We hope your experience with Brakestore was positive.
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Thomas C.
Rating: 3 out of 5
following a purchase from 27/06/2023
Order almost compliant except for an error on a piston seal, with a diameter of 42mm instead of 40mm… A hassle to find one and the job is at a standstill
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Response from Brakestore
We are truly sorry for this error. We invite you to contact us directly to discuss a solution to find the correct size seal.
D
Dominique M.
Rating: 4 out of 5
following a purchase from 26/06/2023
Package well received, delay a bit long
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Response from Brakestore
Thank you for your feedback, Dominique. We apologize for the slightly long delay, but we will do our best to improve our service. We appreciate your support.
J
Jérôme S.
Rating: 3 out of 5
following a purchase from 14/06/2023
Parts are compliant and satisfactory. ...BUT the delay is far too long between the order validation date and the shipping date of the parts!
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Response from Brakestore
Thank you for your feedback, Jérôme. We are sorry that you encountered this delay. We do our best to ensure our customers receive their parts as quickly as possible.
V
Vincent B.
Rating: 3 out of 5
following a purchase from 09/06/2023
I am generally satisfied with the product, the prices charged, and the telephone reception. However, I strongly encourage this French company to review its delivery providers who, in my case, made me lose an enormous amount of time (over a month), it is not normal for a package to arrive faster from Taiwan.
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Response from Brakestore
Thank you very much for your review and support. We are sorry for the experience you had regarding the delivery. We always review each situation to resolve it and we constantly strive to improve our service.
M
Marc G.
Rating: 4 out of 5
following a purchase from 10/06/2023
Very good.
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Response from Brakestore
Thank you very much Marc, we are very happy that you like Brakestore.
K
Karim H.
Rating: 3 out of 5
following a purchase from 26/04/2023
Very satisfied with my order.
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Response from Brakestore
Thank you Karim for ordering from Brakestore! We hope you will be satisfied with your purchase. We take all comments and reviews very seriously and work tirelessly to improve our services.
F
Franck D.
Rating: 4 out of 5
following a purchase from 23/04/2023
Product as described, fast delivery
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Response from Brakestore
Thank you Franck, we are delighted that our products have satisfied you and that the delivery went well. We hope to see you again soon on Brakestore!
D
Damien B.
Rating: 4 out of 5
following a purchase from 11/04/2023
As requested, the product is compatible with my vehicle but I doubt ordering the springs as a supplement.
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Response from Brakestore
Thank you Damien for your comment. We do our best to provide you with quality products, and we are happy that your product is compatible with your vehicle. Please feel free to contact us if you have any doubts or questions regarding the product. Thank you again!
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Grondin K.
Rating: 3 out of 5
following a purchase from 03/04/2023
Great package well received just need to install I am from the island of Reunion top and responsive as a company
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Response from Brakestore
Thank you for your review Grondin. We are happy to know you are satisfied and to see the speed of your delivery. We hope your installation went well. Have a nice day!
R
Remi B.
Rating: 3 out of 5
following a purchase from 13/03/2023
Good parts, however long delivery and lack of information on joint installation. High price for a piston + joint kit. No choice!
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Response from Brakestore
Thank you for your review Remi! We are sorry that the delivery and information on joint installation did not meet your expectations. We work every day to improve our products and services.
F
Franck N.
Rating: 4 out of 5
following a purchase from 15/03/2023
Fast
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
F
Fabrice D.
Rating: 4 out of 5
following a purchase from 08/03/2023
Good part. Perfect. Thank you
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
P
Patrick C.
Rating: 3 out of 5
following a purchase from 07/01/2023
Products in stock at the time of order then depleted and waiting for delivery but otherwise good
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Response from Brakestore
Hello,
We are sorry for the inconvenience caused by this unexpected situation with our stock and with our supplier.
We are constantly working to satisfy our customers and ship our packages as quickly as possible.
We remain at your disposal,
The Brakestore team
S
Sebastien L.
Rating: 3 out of 5
following a purchase from 20/01/2023
At the time of the order everything was supposed to be available but I waited almost 15 days for restocking. Too bad.
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Response from Brakestore
Hello,
We apologize for the inconvenience caused. We do our best to satisfy our customers and shorten our shipping times, unfortunately some products are in shortage and this affects our stocks.
We remain at your disposal,
The Brakestore team
J
Jean-Louis B.
Rating: 4 out of 5
following a purchase from 09/01/2023
The parts are compliant, nothing to complain about. However, the order was placed on January 9, the shipping was announced in 72h maximum... but that was not the case, I barely received it on February 3.
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Response from Brakestore
Thank you for your review, Jean-Louis. We apologize for the delay in your shipment, we will improve the service so that this does not happen again.
J
Jerôme P.
Rating: 3 out of 5
following a purchase from 15/11/2022
Renovated brake calipers for our Renault 5. Top work but a lot of delay. You really have to follow up with the company to get news. But top quality
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Response from Brakestore
Thank you very much for your review, Jérôme! We apologize for the delay and we are committed to improving this aspect of the service. We are happy that you appreciate the quality of our work.
G
Gilles B.
Rating: 4 out of 5
following a purchase from 14/12/2022
Good services, happy with the result. Except missing circlip on a jaw shaft??????
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Nicolas C.
Rating: 4 out of 5
following a purchase from 16/10/2022
Very nice work, but too bad the parts that hold the linings were not treated in the order. Otherwise nothing to say.
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Sylvain M.
Rating: 4 out of 5
following a purchase from 16/01/2023
Order compliant, only downside the delivery took 4 days while the order was noted shipped on the same day I placed it. Otherwise nothing to say about the quality of the merchandise. Sylvain
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Franck L.
Rating: 4 out of 5
following a purchase from 03/01/2023
Delivery time a bit long but products matching the order hence the rating of 4/5.
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