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C
Rating: 4 out of 5
Neatly packed, delivery time extended unnecessarily by delivery (GLS) to pickup store (only open Tue-Sat from 9-12). I would have preferred a home delivery.
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Customer reviews of Breizh Odyssée
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 802 published reviews
Summary of reviews
Breizh Odyssée showcases consistent and reliable delivery, with fast shipping, careful packaging, and on-time arrivals that keep customers confident in their orders. The store earns praise for its thoughtful touches, including handwritten notes, little gifts, and personalized Breton details that enhance the unboxing experience. Product quality and selection are repeatedly highlighted, with many customers mentioning accurate descriptions, careful packaging, and enjoyable items such as whisky, beer, and other Breton specialties. Customer service comes through in responsive communication and helpful, attentive interactions that contribute to repeat orders and strong recommendations.
Reviews 3 and 4 stars
Reset filtersB
Rating: 3 out of 5
Package arrived damaged, but the order will be resent when the package is back at their place
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Response from Breizh Odyssée
Hello,
We are sorry for the inconvenience caused by your package arriving damaged. We understand your disappointment and always do our best to ensure that orders arrive in the best conditions.
After checking the tracking, it appears that the second package that was resent to you has indeed arrived at its destination. We hope it will fully satisfy you.
Thank you for your understanding and do not hesitate to get back to us if needed.
Have a nice day,
Anna
We are sorry for the inconvenience caused by your package arriving damaged. We understand your disappointment and always do our best to ensure that orders arrive in the best conditions.
After checking the tracking, it appears that the second package that was resent to you has indeed arrived at its destination. We hope it will fully satisfy you.
Thank you for your understanding and do not hesitate to get back to us if needed.
Have a nice day,
Anna
P
Rating: 4 out of 5
Correct.
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N
Rating: 3 out of 5
A bowl arrived broken
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Response from Breizh Odyssée
Hello, We are sorry to hear that your bowl arrived broken. Your satisfaction is our priority and we encourage you to contact us so that we can find a solution together. Best regards. The boutique.breizh-odyssee team
G
Rating: 4 out of 5
Serious, very good
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D
Rating: 4 out of 5
Very good products. The shipment is quick and careful.
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L
Rating: 3 out of 5
Quality of made in Brittany not visible
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J
Rating: 3 out of 5
The desired product was out of stock. I expected to be alerted once it was back in stock. This was not done. Otherwise, for the rest (order, tracking, delivery), everything went well and the product was liked!
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Response from Breizh Odyssée
Hello, Thank you for your feedback. We are delighted that you liked the product and that everything went well regarding the order and delivery. After checking, you did indeed contact us regarding the restocking delays. At that time, our supplier was on vacation, and we had no visibility on when our own order would be delivered. Unfortunately, we could not provide you with a precise timeline for the product's return to stock. To improve this point, we will soon implement a section on the site to notify our customers as soon as a product is back in stock. This will prevent this type of situation in the future. Thank you again for your comment, which helps us improve. See you soon! Anna
N
Rating: 4 out of 5
Very pretty, but the chain is just a bit short, so the necklace turns into a bracelet.
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J
Rating: 3 out of 5
Hello, It's been 13 days and I haven't received anything.... Is that normal? I will give my opinion after reception
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Response from Breizh Odyssée
Hello, According to the tracking, your package was picked up yesterday. We remain at your disposal for any questions. Have a nice day, BREIZH ODYSSEE
M
Rating: 4 out of 5
Very appreciated gift.
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C
Rating: 3 out of 5
Beer and punch products received in perfect condition, well packaged and super protected for transport. The downside is that I would have liked to have the boxes as presented on the site, with 5 beers and its glass to be able to offer them. And everything was loose, which is quite a shame, it spoils it a bit.
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Response from Breizh Odyssée
Hello, Thank you for taking the time to share your opinion. We are delighted to learn that you received your products in perfect condition, but we regret that the packaging did not meet your expectations for a gift. Your feedback is valuable and helps us improve our offer. As indicated on our website, the photos illustrating the technical sheet are not contractual. Please do not hesitate to contact us for any other questions or more details. Best regards. The boutique.breizh-odyssee team
L
Rating: 4 out of 5
Good
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M
Rating: 3 out of 5
Quality of service, respect for deadlines. It's a shame not to have received a response to the email sent and not to have had the possibility of getting an agent on the phone.
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Response from Breizh Odyssée
Hello, Thank you for your feedback. We sincerely apologize for not having responded; this situation does not reflect the quality of service we usually offer. We experienced an exceptional volume of requests during this period, which unfortunately led to slightly longer response times. We remain at your disposal for any requests and hope to have the opportunity to fully satisfy you during your next order. Have a good day, and happy new year 2026! Anna from Breizh Odyssée
M
Rating: 4 out of 5
Well-designed and clear website. Be careful with the lockers; one reported near me has been closed for a while.
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C
Rating: 4 out of 5
Even though the package did not contain my surprise gift.. I can testify to the speed of shipping and very careful packaging
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A
Rating: 4 out of 5
good.
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C
Rating: 4 out of 5
ok no problems at all
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R
Rating: 4 out of 5
Unfortunately, I haven't tasted the purchased product yet but delivery was very fast and well protected. I find the bottle super beautiful.
Thank you
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Thank you
C
Rating: 3 out of 5
The mug order went smoothly. Unfortunately, I could only have it delivered to a GLS address. When I went to pick up the mug, the package was supposedly not there. It took me three attempts to clarify that the package was not meant for the kiosk, but for me. So we opened the package and were surprised. In the end, I received the mug without packaging.
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L
Rating: 4 out of 5
Nothing to complain about. Super well packaged. Shipping costs a bit high.
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S
Rating: 4 out of 5
Serious and fast shipping, top product packaging.
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C
Rating: 4 out of 5
Very pleasant site
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J
Rating: 4 out of 5
First discovery
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G
Rating: 4 out of 5
No issues, my search led me directly to the site. No problems ensuring my order afterwards.
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C
Rating: 4 out of 5
I had trouble finding the biscuit liqueur
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M
Rating: 4 out of 5
Not intuitive.
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D
Rating: 4 out of 5
Very good
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T
Rating: 4 out of 5
Delivery slower than usual online sales sites but nothing to complain about
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T
Rating: 4 out of 5
The website is very clearly laid out and offers a wide variety of delightful gourmet options. Registering in the online shop was a bit tricky, but thanks to the friendly support from Anna on the service team, the issue was quickly resolved. My package arrived just a few days later. Thank you – I’ll be happy to order again!
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W
Rating: 4 out of 5
Satisfied with the shipment, always arrives in good condition and quickly.
Products a bit expensive
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Products a bit expensive
F
Rating: 4 out of 5
Lack of information on the receipt of the order
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S
Rating: 4 out of 5
I quickly found the product I was looking for. Thank you.
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E
Rating: 4 out of 5
Delivery problem with GLS, which absolutely does not concern its quality.
When I wanted to track my package, I was informed that it "cannot be delivered". 3 days before Christmas, this poses a big problem. Then on Monday the 23rd, I was informed that it had arrived. At the indicated address, a residential building. Nothing that suggests one could pick up a package there. At that moment, I started to understand.
The "parcel relay" is actually a neighbor-parcel relay. So individuals who receive the packages. Why not. But there, no indication. I took advantage of a person leaving the building to get in and look for a sticker on a mailbox, a clue, anything. Still nothing. I then took the stairs and on the first floor, I found my package on the floor in the hallway.
Anyone could have taken it, as often happens given the number of packages thrown in the common areas by obviously rushed delivery people. And if I were dishonest, I could very well say that I received nothing...
Online shopping is good, but I’m coming back...
Well done GLS, but if they were the only clowns in delivery, it would be known.
Translated reviews
When I wanted to track my package, I was informed that it "cannot be delivered". 3 days before Christmas, this poses a big problem. Then on Monday the 23rd, I was informed that it had arrived. At the indicated address, a residential building. Nothing that suggests one could pick up a package there. At that moment, I started to understand.
The "parcel relay" is actually a neighbor-parcel relay. So individuals who receive the packages. Why not. But there, no indication. I took advantage of a person leaving the building to get in and look for a sticker on a mailbox, a clue, anything. Still nothing. I then took the stairs and on the first floor, I found my package on the floor in the hallway.
Anyone could have taken it, as often happens given the number of packages thrown in the common areas by obviously rushed delivery people. And if I were dishonest, I could very well say that I received nothing...
Online shopping is good, but I’m coming back...
Well done GLS, but if they were the only clowns in delivery, it would be known.
S
Rating: 4 out of 5
Very good site
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N
Rating: 3 out of 5
I still haven't received my order! It's starting to take a long time....
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F
Rating: 4 out of 5
Nice discovery, wide choice of products
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J
Rating: 4 out of 5
Very good online merchant.
Order processed quickly, perfect packaging accompanied by a little note... In Breton. Kenavo!
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Order processed quickly, perfect packaging accompanied by a little note... In Breton. Kenavo!
A
Rating: 4 out of 5
Beautiful website, ultra-fast delivery, carefully packed parcel full of little notes filled with warmth, I am delighted.
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M
Rating: 3 out of 5
Easy to use site and fast delivery, I recommend!
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