Customer reviews of Cambox Europe

Thank you for your comment Frédéric
Indeed, we had to face supply difficulties last year. In order to offer you an alternative, we have made you an exchange offer for our V3+ model. We're convinced you'll be totally satisfied.
Please do not hesitate to contact us if you have any queries.

We apologize for the delivery delay linked to the worldwide shortage of electronic components which affected our operations in 2023.
This situation is now solved and we have also taken the necessary steps to avoid that it happens again.
Regarding the import duty, we regret that you missed this information that is indicated on our website. Indeed, since Brexit we are not allowed to collect VAT tax for UK customers anymore.
In the end, rest assured that you have paid the same amount than a EU based customer.

Dear Andy,

I am sorry about the way you feel, our team is working hard on your feedback. We already have a solution which is to extend the video files duration to 15min in order to reduce the discrepancy between videos.

https://camboxeurope.tawk.help/en-gb/article/how-do-i-change-the-recording-time-of-my-video-files-on-the-cambox-v4-pro

Regards,

Customer Support Cambox

Dear customer,
1st point;
Concerning the delay, like many companies we are impacted by the shortage of electronic components which unfortunately delayed your delivery.
2nd point
During our telephone conversation you told us that your package had been opened by customs. We explained to you that inside the packaging you should have found 3 cardboard boxes, instead you found only one. One of these boxes contained the USB-C cord. As already explained, we are not responsible for this loss due to the opening of the package by customs.
3rd point
To apologize for the inconvenience, we had offered as an accessory velcro for additional fixation. Once again, this lack of product is not our fault.
In summary, we had done everything possible to satisfy you, and we regret the severity of your opinion in view of the context.

Dear Fausto,
Feedback from our customers is very important to us. Therefore, we are pleased to inform you that we have developed a new velcro fastener made of butyl. This new material provides an even better fit for the camera in the helmet.

Dear Claus,
as promise,

We have sent you a good return and will return a new camera to you as soon as it is received by us!

keep in touch

Regards

Hello Martynas,

We are very surprised because all our products are tested by our quality service in their packaging before shipments.

However, we processed your request and shipped a new camera that you will receive very quickly.

Best regards

Hi David,

For getting the good date and time, please connect the Cambox to our Cambox APP and these will update automatically the camera.

Our technical agents are available for help you from the www.cambox.eu webchat and can assist you if need.

best regards

Dear Julie,

Following BREXIT, now any product purchased in Europe for delivery in the UK is duty-free. The UK tax is then requested by the carrier at the time of delivery of the product to your home.

Don't worry, the cost of buying your Cambox is ultimately the same as for a European.
Here is the detail example below :

EU customer Buy the product Cambox Origin at €275 including VAT (including €46VAT)

UK customer Buy the product from Cambox duty-free, i.e. €230 without VAT + 20% taxes to FEDEX at the time of delivery, which will be paid to the British state.

In both cases, the customer will have bought his Cambox product at the same price.

Don't hesitate if you need more explain.

Best regards

Customer service