Delivery times not respected and no commercial gesture proposed. I think this is a pity because the solution found was to offer me a less efficient product.
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Response from Cambox Europe
Thank you for your comment Frédéric
Indeed, we had to face supply difficulties last year. In order to offer you an alternative, we have made you an exchange offer for our V3+ model. We're convinced you'll be totally satisfied.
Please do not hesitate to contact us if you have any queries.
A
Alastair S.
Rating: 1 out of 5
following a purchase from 28/02/2023
No stars. Six months late and I pay £80 in import duties.awful service.
Response from Cambox Europe
We apologize for the delivery delay linked to the worldwide shortage of electronic components which affected our operations in 2023.
This situation is now solved and we have also taken the necessary steps to avoid that it happens again.
Regarding the import duty, we regret that you missed this information that is indicated on our website. Indeed, since Brexit we are not allowed to collect VAT tax for UK customers anymore.
In the end, rest assured that you have paid the same amount than a EU based customer.
V
Vvincent C.
Rating: 2 out of 5
following a purchase from 14/03/2023
I have not yet received my product. Ordered several months ago...
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Response from Cambox Europe
Thank you for your comment Vincent,
Indeed, we had to deal with supply difficulties last year, but we were able to resolve this.
In order not to penalize you, we also lent you a Cambox V3, we hope that this gesture was able to alleviate your disappointment.
B
Bertrand C.
Rating: 4 out of 5
following a purchase from 18/03/2023
Some difficulties after ordering, as the product has still not been received (ordered in March 2023). The reason is that the components crisis is preventing my Cambox from being shipped, so the announced deadline is well past. An official communication had been made, a little late perhaps but at least they communicated on the subject. Cambox was able to find a solution while waiting to receive my order, and I appreciate it when a company makes an effort to solve this kind of problem. A Cambox v3 was loaned to me while I waited to receive my v4 pro, I salute this initiative and this commercial gesture. I look forward to receiving my v4 pro so I can give 5 stars if necessary.
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Response from Cambox Europe
Thank you Bertrand for your score and your comment.
A
Anna N.
Rating: 4 out of 5
following a purchase from 24/04/2023
Zeer goede camera, gisteren geprobeerd, enige minpunt is het aan en uitzetknopje, deze gaat moeilijk
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Response from Cambox Europe
Thank you for your opinion and feedback!
S
SUSAN A.
Rating: 3 out of 5
following a purchase from 10/04/2023
👍🏼
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Response from Cambox Europe
Thank you for taking the time to assess your shopping experience with us.
Do not hesitate to share with us how we could reach 5 stars in your eyes !
V
valentin C.
Rating: 2 out of 5
following a purchase from 08/04/2023
Start up is not practical with gloves, very restrictive in mechanical sports Impossible to connect to the Impo app
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Response from Cambox Europe
Thank you for taking the time to submit your review Valentin! Customer feedback is very important to us. We've taken note of your concerns about ease of use with gloves, and we'll be looking at how we can improve this feature to deliver a better user experience.
Regarding the connection to the app, we tried to reach you to assist you, without success.
Please feel free to visit our online chat at www.cambox.eu so that our teams can guide you.
C
Célya G.
Rating: 3 out of 5
following a purchase from 04/04/2023
The sound quality is poor
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Response from Cambox Europe
Thank you for your feedback. We are sorry that the Cambox Junior does not meet your expectations in terms of sound quality. We would like to inform you that our product was designed to be an entry-level option for a rather young audience, children or teenagers for whom it is the first in-car camera. Because of this positioning, it has a single microphone in mono audio which is usually sufficient to meet the needs of these users.
That being said, we understand that this may be a disadvantage for some customers who are looking for higher sound quality. That is why we offer other Camboxes in our range with technical features that allow for even better sound and image performance.
We thank you for sharing your views with us, it helps us to better understand the needs of our customers and we are always available to advise you before and after the purchase of your Cambox.
J
Jean-Luc S.
Rating: 1 out of 5
following a purchase from 24/02/2023
Fixation not compatible with my helmet ....
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Ralph L.
Rating: 4 out of 5
following a purchase from 18/11/2022
Customer service has been fantastic. Despite the time difference is they get back to us quickly and accurately. I have been unable to figure out how to get the camera to work until I noticed that there was no SD card in it. The camera I Purchased does not come with an SD card. I’m getting one today. I’m sure everything will be just fine.
Response from Cambox Europe
Thank you for your comments Ralph. We will strive to keep improving our service and products in order to deserve a 5 stars rating in your eyes !
F
Frank M.
Rating: 4 out of 5
following a purchase from 29/11/2022
Very good product. Interesting promotion. It would just be nice to provide other velcro to change the helmet cam ...
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Response from Cambox Europe
Dear Frank,
Thank you for your feedback.
In spite of the worldwide shortage of electronic components and the inflation, Cambox preferred not to increase its prices and especially to offer an interesting promotion for the Christmas period instead of providing additional accessories. You can order additional Velcros at a low price on our online site.
Sincerely,
Cambox Customer Support
D
Didier M.
Rating: 2 out of 5
following a purchase from 18/11/2022
Impossible to download the application cambox.... it is not downloadable on all phones....good to know...
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Response from Cambox Europe
Dear Mr. Minvielle,
As explained today and noted with you, your phone dates from 2017 and Android no longer provides updates for your smartphone model.
Our application, compatible from Android 8.1, will indeed not be offered to you in the Play Store due to the Android 8.0 version of your phone.
I'm sorry for your feeling, but with a 2017 phone you won't have access to most of the recent apps offered on the market.
Cambox Customer Support
S
Sören W.
Rating: 4 out of 5
following a purchase from 04/11/2022
Alles in Ordnung.Eine genauso gute Kamera wie die Vorgängerin.
Response from Cambox Europe
Danke für deine Meinung. Um uns weiter zu verbessern, können wir wissen, warum Sie 4 Sterne und nicht 5 Sterne setzen, wenn Sie zufrieden sind?
P
patricia C.
Rating: 4 out of 5
following a purchase from 24/10/2022
Very good even if the delivery time is very long
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Response from Cambox Europe
Dear Ms. Cazauran,
First of all I would like to apologize for the delay in delivery. Like any electronic device manufacturer, we have to face difficulties in the supply of components due to a worldwide shortage, and unfortunately your delivery time was longer than we wished for you.
We regret this situation but you can be assured that we are doing everything possible to shorten these delays as much as possible.
Sincerely yours,
Cambox Customer Support
D
David S.
Rating: 4 out of 5
following a purchase from 10/10/2022
The camera is awesome and fits perfectly inside my helmet. Only niggle with it is the button. I would have preferred a slightly bigger version of the mk3's button for turning it on as it's on the front and is proud of the body so easier for me to press with motorcycle gloves on. The other niggle is the app that goes along with the camera is useless. Other than that a great product
A
Andy F.
Rating: 1 out of 5
following a purchase from 23/01/2022
VERY Disappointed with V4 Pro. Records in batches and continuity doesn't go seamlessly. Very bad. Cambox have no solution to this issue. Old 1st Cambox version was better than this one. Wasted my money upgrading :(
Response from Cambox Europe
Dear Andy,
I am sorry about the way you feel, our team is working hard on your feedback. We already have a solution which is to extend the video files duration to 15min in order to reduce the discrepancy between videos.
I finally managed to use it and I admit that the quality is there. The small defects remain the system of hooking with the velcro which came off (adhesive not velcro) in full race thus a little embarrassing! To refine in time but if you develop a new adhesive so that the scratch sticks properly to the helmet foams in its upper part I'm a taker. I may try an irreversible glueing for the grip is good ? See how reliable it is over time... T.MICHAU
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Response from Cambox Europe
Dear Mr. Michau,
Thank you for your opinion. I would like to draw your attention to the fact that in order to avoid any risk of the adhesive coming off, it is necessary to scrupulously respect the gluing instructions which appear in our user manual. I invite you to come and chat about this with our customer support on our online chat that you will find on our website.
Sincerely yours,
Cambox Customer Support
J
Jean-Alexandre K.
Rating: 2 out of 5
following a purchase from 22/09/2022
Product received damaged Does not work well I am waiting for an exchange
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Response from Cambox Europe
Dear Mr. Kreischer,
We regret and are surprised by the grade you give us. Indeed, following your email of 09/10/22 and your call of 10/10/22, we reacted immediately and confirmed you by voice message on your mobile as well as by email on 10/10/22 that we were setting up a replacement for your product. We are waiting for the return of your Cambox to proceed with the replacement as promised.
S
Shimon clement U.
Rating: 1 out of 5
following a purchase from 18/08/2022
Very long delay, delivered with a lack of product (charging cable) and especially I was promised accessories that I did not receive
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Response from Cambox Europe
Dear customer,
1st point;
Concerning the delay, like many companies we are impacted by the shortage of electronic components which unfortunately delayed your delivery.
2nd point
During our telephone conversation you told us that your package had been opened by customs. We explained to you that inside the packaging you should have found 3 cardboard boxes, instead you found only one. One of these boxes contained the USB-C cord. As already explained, we are not responsible for this loss due to the opening of the package by customs.
3rd point
To apologize for the inconvenience, we had offered as an accessory velcro for additional fixation. Once again, this lack of product is not our fault.
In summary, we had done everything possible to satisfy you, and we regret the severity of your opinion in view of the context.
M
Marie-Rose V.
Rating: 4 out of 5
following a purchase from 11/06/2022
works well, thank you.
F
fausto B.
Rating: 1 out of 5
following a purchase from 19/06/2022
I purchased a Cambox V4 Pro for use on open top race cars. The product is velcroed to the fabric that covers the polyurethane helmet structure inside the visor. Unfortunately, with heat and vibration, the fabric comes off with the Cambox and falls off obstructing visibility. It's clear how dangerous this is if it happens during competition. I reported the problem but after an email where they said they would check it out, 20 days went by and still no response. I asked to try to fix it using the velcro that is applied to the piece inside the fabric and asked if it was possible to get it for free but of course nothing was sent to me. I then proceeded to buy, at my expense, two velcro for 33,30€ but as of June 20, shipping date, I still don't have the product because Fed-ex lost the package..... I am desperate .
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Response from Cambox Europe
Dear Fausto,
Feedback from our customers is very important to us. Therefore, we are pleased to inform you that we have developed a new velcro fastener made of butyl. This new material provides an even better fit for the camera in the helmet.
C
Cyril T.
Rating: 4 out of 5
following a purchase from 11/06/2022
Company that listens to the customer.
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Emmanuelle A.
Rating: 4 out of 5
following a purchase from 16/05/2022
Very nice product and very good image quality.
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luc P.
Rating: 4 out of 5
following a purchase from 08/05/2022
I bought the V4 pro horse, the delivery was very long but it was announced 15-20 working days at the order. The camera is very light, discreet, the video quality is good (below a go pro but the comfort is incomparable). I am happy with my purchase. A small downside for the price a little high but if the quality of the camera makes it work for years, the price will be forgotten.
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Markus R.
Rating: 1 out of 5
following a purchase from 01/05/2022
It doesn’t work and nobody is answering the phone nor emails…..
J
Jérôme C.
Rating: 3 out of 5
following a purchase from 07/03/2022
I ordered a cambox v4 pro, at the reception the microphone was crackling, I sent it back, after 1 month they sent it back to me but it still crackles. Since I had placed another order, they did not charge me for the delivery. (Because they charge for the return of the camera) But I'm going to keep the camera that crackles. I'm going to switch to Go pro to have better sound and image
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Response from Cambox Europe
Hello Jérôme,
Thank you for your feedback.
We are sorry to hear that your sizzling problem persists. We have exchanged your camera for a new one and we tested it before sending it back, and it did not have any defect. This sizzling can potentially come from your media on which the videos are played.
Regarding the return of the camera, it is not charged if the camera is under warranty. We charge for the return when the products are no longer under warranty.
We remain at your disposal.
Sincerely yours,
The CAMBOX team.
A
Andy R.
Rating: 1 out of 5
following a purchase from 04/04/2022
I ordered the camera on 4th April and paid £12.99 for FedEx 2 day delivery. After 10 days I emailed cambox to ask why my camera had not been delivered but I did not receive a reply. I emailed again after another 3 days had passed - still no reply. The camera arrived on 19th April. I’ve not used the camera yet.
A
Adrian C.
Rating: 4 out of 5
following a purchase from 15/12/2021
Ok
T
THIERRY C.
Rating: 3 out of 5
following a purchase from 07/04/2022
Quality equipment, but considering the price (v4pro about 450€ delivered), it seems a bit petty not to provide a quality micro sd card with its adapter!
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Response from Cambox Europe
Hello Thierry,
Thank you for your feedback.
Indeed with our current offer, the Cambox V4 pro is not delivered with a SD card. It is marked in the product sheet.
We hope you could find one. If not, we offer it directly on our website in the "store" category.
Sincerely yours,
The CAMBOX team.
M
Mickael G.
Rating: 2 out of 5
following a purchase from 26/02/2022
Product received damaged...
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Response from Cambox Europe
Hello Mickael,
Thank you for your message.
Our cameras are tested and submitted to a quality procedure before being packaged.
Your received product was certainly damaged during transport, unfortunately this happens.
According to our customer follow-up, our after-sales team reacted instantly when you reported your problem.
We are still available.
Sincerely,
The CAMBOX team.
M
Mireille B.
Rating: 3 out of 5
following a purchase from 25/01/2022
Very interesting product, good quality. Arrived in good condition. The only problem is when we contact to have the follow-up no answer and it is necessary to insist to have some. One remains in the unknown during several days. It's a pity.
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Response from Cambox Europe
Hello Mireille,
Thank you for your feedback.
We have taken your comment into account in order to improve the quality of our customer service.
We remain available.
Sincerely yours,
The CAMBOX team.
J
Jimmy V.
Rating: 4 out of 5
following a purchase from 12/01/2022
I bought the camera as a gift for a friend, I will surely end up buying one for my motorcycle and quad rides
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Léo S.
Rating: 4 out of 5
following a purchase from 28/09/2020
Great support! However, the product took a while to reach a stable result!
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Rhonda R.
Rating: 4 out of 5
following a purchase from 17/11/2021
Took a while to be sent, which is understandable near Christmas. When it arrived near my home town they came when I wasn't home and didn't leave a note. I had to make many phone calls and visit the factory to see where it was. Turns out they had left it at the local post office. They need to be told to leave notes so people actually know where their items are. Thanks
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Peter V.
Rating: 4 out of 5
following a purchase from 23/11/2021
Thank you. Gift certificate
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Dominique S.
Rating: 4 out of 5
following a purchase from 28/11/2021
I'm very pleased with the product.
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Claus T.
Rating: 1 out of 5
following a purchase from 03/09/2021
the camera worked for 2 weeks and now i have bet on answers for a week on what to do.
Response from Cambox Europe
Dear Claus,
as promise,
We have sent you a good return and will return a new camera to you as soon as it is received by us!
keep in touch
Regards
R
Ramona W.
Rating: 2 out of 5
following a purchase from 09/11/2021
My rating is for the way I was conned to buy the Black Friday Bundle. when I searched for the individual item (camera) the page couldn't be found 404 came up... the only way I could find it was with the bundle which cost and extra £50. Not happy.
Response from Cambox Europe
Dear Ramona,
Indeed, due to a very large volume of connections on our website, our internet server encountered some fragility. That's why we extended our offers from Black Friday until the end of November in order to let customers take advantage of our offers.
Regards
M
Martynas T.
Rating: 1 out of 5
following a purchase from 14/10/2021
Camera arrived broken. Very poor quality 3d printed plastic case. No response from support after a week from my published question.
Response from Cambox Europe
Hello Martynas,
We are very surprised because all our products are tested by our quality service in their packaging before shipments.
However, we processed your request and shipped a new camera that you will receive very quickly.
Best regards
D
David L.
Rating: 1 out of 5
following a purchase from 13/10/2021
I’ve had the camera for a week and am still waiting for help with setting the time. I also had to reset the camera to get in to work when it first arrived. Would be great if the camera’s were sent out in a useable condition to start with.
Response from Cambox Europe
Hi David,
For getting the good date and time, please connect the Cambox to our Cambox APP and these will update automatically the camera.
Our technical agents are available for help you from the www.cambox.eu webchat and can assist you if need.
best regards
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