Customer reviews of Cambox Europe

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Ann Veronica K.

Rating: 5 out of 5

Published on 21/03/2022 à 11h07 following a purchase from 11/03/2022

Cambox Europe review - 100% EXCELLENT, merci beaucoup. Je suis tres contente with their customer service and their products. Delivery company review - awful!

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Thierry S.

Rating: 5 out of 5

Published on 11/03/2022 à 07h36 following a purchase from 03/03/2022

No worries. Fast.

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Mickael G.

Rating: 2 out of 5

Published on 10/03/2022 à 14h14 following a purchase from 26/02/2022

Product received damaged...

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Response from Cambox Europe Published on 04/05/2022

Hello Mickael,

Thank you for your message.

Our cameras are tested and submitted to a quality procedure before being packaged.

Your received product was certainly damaged during transport, unfortunately this happens.

According to our customer follow-up, our after-sales team reacted instantly when you reported your problem.

We are still available.

Sincerely,

The CAMBOX team.

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FRANCK B.

Rating: 5 out of 5

Published on 08/03/2022 à 10h22 following a purchase from 25/02/2022

Meets expectations.

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Keith A.

Rating: 5 out of 5

Published on 04/03/2022 à 18h44 following a purchase from 19/11/2021

The device is very impressive. The service is excellent. Some fiddling is required to get it working with your phone, but the team are always online to help and support.

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Marie D.

Rating: 5 out of 5

Published on 03/03/2022 à 22h00 following a purchase from 28/02/2022

Ultra competent and efficient after sales service!!! I am thrilled to have my camera back in order!!! Thank you for everything!

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Gary S W.

Rating: 5 out of 5

Published on 03/03/2022 à 19h56 following a purchase from 16/02/2022

Great product and price

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Laura B.

Rating: 5 out of 5

Published on 01/03/2022 à 08h59 following a purchase from 24/11/2020

Jim was extremely efficient and helpful with the software update. Everything was very clearly explained and he made the whole process very easy. Thank you very much for all your time and help

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Nathanael B.

Rating: 5 out of 5

Published on 18/02/2022 à 13h04 following a purchase from 11/02/2022

Very very good. Very well informed. Package received very quickly. Only happiness.

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Bruno M.

Rating: 5 out of 5

Published on 18/02/2022 à 10h26 following a purchase from 19/12/2020

Following a technical problem, I had a technician, Jim, come on line who was perfect both technically and in terms of friendliness. Problem solved very efficiently. Top I will recommend Cambox and technical teams.

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Mireille B.

Rating: 3 out of 5

Published on 08/02/2022 à 18h09 following a purchase from 25/01/2022

Very interesting product, good quality. Arrived in good condition. The only problem is when we contact to have the follow-up no answer and it is necessary to insist to have some. One remains in the unknown during several days. It's a pity.

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Response from Cambox Europe Published on 04/05/2022

Hello Mireille,

Thank you for your feedback.

We have taken your comment into account in order to improve the quality of our customer service.

We remain available.

Sincerely yours,

The CAMBOX team.

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Sandy S.

Rating: 5 out of 5

Published on 07/02/2022 à 06h06 following a purchase from 21/01/2022

Fast shipping, very well packed. 1st test in karting successful product at the top

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Margreth N.

Rating: 5 out of 5

Published on 02/02/2022 à 17h25 following a purchase from 22/11/2020

I was helped by Sèbastien. He was very patient, skillfull and helpfull. He did a great job.

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Sebastien B.

Rating: 5 out of 5

Published on 02/02/2022 à 15h10 following a purchase from 04/12/2020

Very professional and responsive hotline.

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Sebastian K.

Rating: 5 out of 5

Published on 31/01/2022 à 19h35 following a purchase from 25/05/2021

Very competent and friendly customer service :)

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Joris P.

Rating: 5 out of 5

Published on 26/01/2022 à 17h30 following a purchase from 16/01/2022

Everything is perfect, no problem.

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Cyril D.

Rating: 5 out of 5

Published on 19/01/2022 à 15h28 following a purchase from 19/11/2020

Major problem on a CAMBOX V4Pro. Very quick reaction from the team. Great follow-up and multiple remote checks. Thanks again Jim!

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Ali S.

Rating: 5 out of 5

Published on 17/01/2022 à 16h06 following a purchase from 25/11/2020

Very helpful, great service

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Dominique P.

Rating: 5 out of 5

Published on 13/01/2022 à 09h29 following a purchase from 11/12/2021

Very nice success that this camera French manufacture, discreet with a beautiful image quality. 2020 purchase to equip mountain bike helmet and equestrian competitions. Thank you for the exemplary reactivity of the repair team in case of problems. Sportively...

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Samantha S.

Rating: 5 out of 5

Published on 12/01/2022 à 01h15 following a purchase from 04/10/2021

Amazing customer service! Victor responded almost immediately to my question about my new Cambox V4 Pro, and walked me through how to download newest update. He was kind, courteous, and patient. SO patient that he spent 90 minutes walking me through every step. Would highly recommend!

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Tatiana M.

Rating: 5 out of 5

Published on 11/01/2022 à 14h39 following a purchase from 07/12/2021

Super

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Matthew M.

Rating: 5 out of 5

Published on 11/01/2022 à 09h33 following a purchase from 14/09/2020

Jim was helpful in fixing my cambox through TeamViewer and updating it to the current firmware

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Veronique L.

Rating: 5 out of 5

Published on 10/01/2022 à 22h26 following a purchase from 06/07/2021

a very reactive "Chat" to answer and solve small computer problems, even very late at night

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Benoit M.

Rating: 5 out of 5

Published on 06/01/2022 à 17h20 following a purchase from 07/12/2021

5 stars for the intervention of the technician who solved my problem. Friendly, fast and efficient.

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Arnaud C.

Rating: 5 out of 5

Published on 06/01/2022 à 14h42 following a purchase from 05/12/2020

A very efficient and attentive after-sales service

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Mathieu-Mehdi N.

Rating: 5 out of 5

Published on 05/01/2022 à 18h08 following a purchase from 19/12/2021

Great product, innovative design, their tech support is amazing! Jim from tech department did a great job to get my V4 Pro put to work. Thanks

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Paolo G.

Rating: 5 out of 5

Published on 29/12/2021 à 10h36 following a purchase from 25/01/2021

Needed help to update the firmware of a Cambox V4 Pro as regular procedure didn't work. I contacted the support and received immediate reply and first class help. Update was a little bit more complicated but step by step support by Victor did the job very well. Absolutely 5 stars, thank you!

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Drew C.

Rating: 5 out of 5

Published on 27/12/2021 à 12h29 following a purchase from 10/12/2021

Remarkable

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BEATRICE F.

Rating: 5 out of 5

Published on 27/12/2021 à 10h48 following a purchase from 09/12/2021

Product ready to be tested... the gift was appreciated... and arrived on time, thanks to the whole team

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Thierry B.

Rating: 5 out of 5

Published on 24/12/2021 à 16h57 following a purchase from 03/12/2021

1st successful experience. Thank you

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Simone D.

Rating: 5 out of 5

Published on 24/12/2021 à 16h47 following a purchase from 04/12/2021

Very good

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Quentin M.

Rating: 5 out of 5

Published on 23/12/2021 à 22h10 following a purchase from 20/12/2021

Good product, with a clear gain compared to previous versions. The product continues to be improved via updates and the team is present and reactive to answer questions and to solve possible bugs. Thanks

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Jones G.

Rating: 5 out of 5

Published on 22/12/2021 à 14h44 following a purchase from 11/12/2021

excellent service

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Eric B.

Rating: 5 out of 5

Published on 14/12/2021 à 09h13 following a purchase from 06/12/2021

fast delivery, well packaged, as requested

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Mathieu A.

Rating: 5 out of 5

Published on 09/12/2021 à 11h22 following a purchase from 03/01/2021

Responsive and very efficient customer service!

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Response from Cambox Europe Published on 09/12/2021

Merci Mathieu !

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Danielle M.

Rating: 5 out of 5

Published on 29/11/2021 à 14h45 following a purchase from 19/11/2021

Great... fast delivery!

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Claus T.

Rating: 1 out of 5

Published on 25/11/2021 à 16h53 following a purchase from 03/09/2021

the camera worked for 2 weeks and now i have bet on answers for a week on what to do.

Response from Cambox Europe Published on 23/12/2021

Dear Claus,
as promise,

We have sent you a good return and will return a new camera to you as soon as it is received by us!

keep in touch

Regards

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Ramona W.

Rating: 2 out of 5

Published on 18/11/2021 à 08h09 following a purchase from 09/11/2021

My rating is for the way I was conned to buy the Black Friday Bundle. when I searched for the individual item (camera) the page couldn't be found 404 came up... the only way I could find it was with the bundle which cost and extra £50. Not happy.

Response from Cambox Europe Published on 22/12/2021

Dear Ramona,

Indeed, due to a very large volume of connections on our website, our internet server encountered some fragility. That's why we extended our offers from Black Friday until the end of November in order to let customers take advantage of our offers.

Regards

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Duncan P.

Rating: 5 out of 5

Published on 17/11/2021 à 09h15 following a purchase from 02/11/2021

Great service, excellent picture quality

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Martynas T.

Rating: 1 out of 5

Published on 15/11/2021 à 19h55 following a purchase from 14/10/2021

Camera arrived broken. Very poor quality 3d printed plastic case. No response from support after a week from my published question.

Response from Cambox Europe Published on 22/12/2021

Hello Martynas,

We are very surprised because all our products are tested by our quality service in their packaging before shipments.

However, we processed your request and shipped a new camera that you will receive very quickly.

Best regards