Reviews Cambox Europe : Discover customer reviews from cambox.eu (Page 5)

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Peter V.

Published on 27/12/2021 à 08h10 following a purchase from 23/11/2021

Thank you. Gift certificate

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Thierry B.

Published on 24/12/2021 à 16h57 following a purchase from 03/12/2021

1st successful experience. Thank you

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Simone D.

Published on 24/12/2021 à 16h47 following a purchase from 04/12/2021

Very good

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Dominique S.

Published on 24/12/2021 à 16h30 following a purchase from 28/11/2021

I'm very pleased with the product.

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Quentin M.

Published on 23/12/2021 à 22h10 following a purchase from 20/12/2021

Good product, with a clear gain compared to previous versions. The product continues to be improved via updates and the team is present and reactive to answer questions and to solve possible bugs. Thanks

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Jones G.

Published on 22/12/2021 à 14h44 following a purchase from 11/12/2021

excellent service

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Eric B.

Published on 14/12/2021 à 09h13 following a purchase from 06/12/2021

fast delivery, well packaged, as requested

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Mathieu A.

Published on 09/12/2021 à 11h22 following a purchase from 03/01/2021

Responsive and very efficient customer service!

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Response from Cambox Europe Published on 09/12/2021

Merci Mathieu !

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Danielle M.

Published on 29/11/2021 à 14h45 following a purchase from 19/11/2021

Great... fast delivery!

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Claus T.

Published on 25/11/2021 à 16h53 following a purchase from 03/09/2021

the camera worked for 2 weeks and now i have bet on answers for a week on what to do.

Response from Cambox Europe Published on 23/12/2021

Dear Claus,
as promise,

We have sent you a good return and will return a new camera to you as soon as it is received by us!

keep in touch

Regards

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Ramona W.

Published on 18/11/2021 à 08h09 following a purchase from 09/11/2021

My rating is for the way I was conned to buy the Black Friday Bundle. when I searched for the individual item (camera) the page couldn't be found 404 came up... the only way I could find it was with the bundle which cost and extra £50. Not happy.

Response from Cambox Europe Published on 22/12/2021

Dear Ramona,

Indeed, due to a very large volume of connections on our website, our internet server encountered some fragility. That's why we extended our offers from Black Friday until the end of November in order to let customers take advantage of our offers.

Regards

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Duncan P.

Published on 17/11/2021 à 09h15 following a purchase from 02/11/2021

Great service, excellent picture quality

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Martynas T.

Published on 15/11/2021 à 19h55 following a purchase from 14/10/2021

Camera arrived broken. Very poor quality 3d printed plastic case. No response from support after a week from my published question.

Response from Cambox Europe Published on 22/12/2021

Hello Martynas,

We are very surprised because all our products are tested by our quality service in their packaging before shipments.

However, we processed your request and shipped a new camera that you will receive very quickly.

Best regards

M

Marit Sophia S.

Published on 03/11/2021 à 12h32 following a purchase from 26/10/2021

Great company. Really love my cambox, really pleased, great quality. They made a mistake in another order of mine, forgot to send a part, but send the other part to me right away. Great company and customer service! Really quick in answering questions, Just great.

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John L.

Published on 02/11/2021 à 15h55 following a purchase from 02/08/2021

I'd had issues with the Cambox app for V4Pro... Victor at Cambox EU worked with me to troubleshoot the issue with the application for my iPhone. Advice: Be patient with the technology and work with Cambox to solve the issue. Stellar customer service! Thank you again!

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David L.

Published on 01/11/2021 à 16h43 following a purchase from 13/10/2021

I’ve had the camera for a week and am still waiting for help with setting the time. I also had to reset the camera to get in to work when it first arrived. Would be great if the camera’s were sent out in a useable condition to start with.

Response from Cambox Europe Published on 22/12/2021

Hi David,

For getting the good date and time, please connect the Cambox to our Cambox APP and these will update automatically the camera.

Our technical agents are available for help you from the www.cambox.eu webchat and can assist you if need.

best regards

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Patricia B.

Published on 12/10/2021 à 06h33 following a purchase from 20/09/2021

Struggling to get ir to work with my Samsung Galaxy very difficult to find instructions in English

Response from Cambox Europe Published on 22/12/2021

Dear Patricia,

All our technical agents can help you, you can contact them from the web chat available on our website www.cambox.eu.

they can assist you and resolve your issue ;-)

best regards

Customer Service

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JULIE C.

Published on 08/10/2021 à 16h38 following a purchase from 23/09/2021

Maybe need to put in the order form that UK orders would have an extra payment from the customs !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Response from Cambox Europe Published on 22/12/2021

Dear Julie,

Following BREXIT, now any product purchased in Europe for delivery in the UK is duty-free. The UK tax is then requested by the carrier at the time of delivery of the product to your home.

Don't worry, the cost of buying your Cambox is ultimately the same as for a European.
Here is the detail example below :

EU customer Buy the product Cambox Origin at €275 including VAT (including €46VAT)

UK customer Buy the product from Cambox duty-free, i.e. €230 without VAT + 20% taxes to FEDEX at the time of delivery, which will be paid to the British state.

In both cases, the customer will have bought his Cambox product at the same price.

Don't hesitate if you need more explain.

Best regards

Customer service

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philippe G.

Published on 04/10/2021 à 17h17 following a purchase from 24/09/2021

Accessories received promptly

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nazirah H.

Published on 30/09/2021 à 00h25 following a purchase from 15/09/2021

Fast delivery and awesome customer service

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susan F.

Published on 27/09/2021 à 17h25 following a purchase from 19/09/2021

Good ,Quick Service

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Kim R.

Published on 24/09/2021 à 05h42 following a purchase from 03/09/2021

The instructions are poor. I have been googling to try to find out how to do things and they’re is nothing.

Response from Cambox Europe Published on 23/12/2021

Dear Kim,

you can found all explain in EN from our help center available from our website in the support section.

Please find below the link to access it directly :
https://camboxeurope.tawk.help/en-gb

best regards

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susan M.

Published on 21/09/2021 à 15h11 following a purchase from 11/09/2021

I ordered a charging cable came very quickly very pleased with the service

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Pierre-Andre G.

Published on 17/09/2021 à 13h59 following a purchase from 21/10/2020

I forgot to confirm that by following your advice the problem was totally solved. This camera is a gem! On the way to the Rhine ring

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Jean-Baptiste P.

Published on 13/09/2021 à 17h27 following a purchase from 01/09/2021

I am waiting for my order to be shipped, and a certain Victor was more than kind enough to inform me about the state of my order

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François L.

Published on 11/09/2021 à 12h03 following a purchase from 17/08/2021

Hello, For this company, I tell you and inform you that it is the best for cameras. I put as a mark more than ten.

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Mike B.

Published on 11/09/2021 à 09h29 following a purchase from 30/04/2018

Great product

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mike B.

Published on 10/09/2021 à 10h33 following a purchase from 30/08/2021

Great service due to shipment issues a qucik help and pleasure to work with.

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julien L.

Published on 06/09/2021 à 08h57 following a purchase from 16/08/2021

Ok compliant

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Danielle P.

Published on 02/09/2021 à 11h31 following a purchase from 11/08/2021

got my new 4 pro and love it. I did experience a delay in shipping but Cambox Aust helped keep me updated along the way. was worth the wait! good quality camera and easy to use.

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Stéphane C.

Published on 28/08/2021 à 14h08 following a purchase from 15/08/2021

I paid 25 euros for FedEx Express delivery in 24/48h and the package arrived after 10 days. And when I ask for a refund of the shipping costs by email, they do not answer me! So 1 star

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Diana C.

Published on 27/08/2021 à 10h03 following a purchase from 13/08/2021

The goods haven't yet been tried. However, customer service was very disappointing. Cambox did not respond to any of my enquiries, and the goods were sent to the billing address, not the delivery address.

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Carlos R.

Published on 09/08/2021 à 13h08 following a purchase from 26/07/2021

I purchased a V4 Pro, this product is excellent, much better than a chin strap mounted Gopro, the assistance I received from the staff at the beginning, allowed me to quickly get familiar with this camera. I can only recommend both the product and the staff of the company that responded to me.

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Ewen B.

Published on 30/07/2021 à 11h11 following a purchase from 15/07/2021

Chloe was fantastic to deal with. Look forward to the package arriving.

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Frank H.

Published on 24/07/2021 à 17h54 following a purchase from 12/07/2021

It's a non working horribel piece of kit...

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Carlo O.

Published on 23/07/2021 à 09h13 following a purchase from 02/07/2021

I only understand a little French. I like the service. Thank you for the service.

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francis Q.

Published on 15/07/2021 à 07h37 following a purchase from 29/06/2021

the presentation, the quality of the product are there.

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Jim H.

Published on 11/07/2021 à 10h08 following a purchase from 26/06/2021

Very pleased with my camera

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Isabel V.

Published on 09/07/2021 à 12h03 following a purchase from 28/06/2021

El servicio de atención al cliente ha sido fantástico. Necesitaba que llegase a tiempo para un cumpleaños y así fue. The camera is a marvel and I am delighted with the purchase.

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Gales A.

Published on 08/07/2021 à 09h18 following a purchase from 27/06/2021

I like my Cambox camera. The video quality is very good. I think the cost of the accessories are really too much. I'm happy to pay for a high quality camera but the price of a few pieces of "Velcro" is ridiculous

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Customer reviews of Cambox Europe

Reviews 1, 2, 4 and 5 stars

Reviews 1, 2, 4 and 5 stars

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