Hello, A good product that works very well, I would like to emphasize the good return of the after sales service that was great for a change. Sincerely
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Response from Cambox Europe
Thank you so much for your score and your comment! We're glad our product and customer service lived up to your expectations!
C
Christelle L.
Rating: 5 out of 5
following a purchase from 30/01/2023
Great little camera, discreet and light, hardly noticeable under the helmet. Very easy to use, it makes nice videos and photos.
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Response from Cambox Europe
Thank you for your score and your comment Christelle, we take into account your suggestion!
D
David L.
Rating: 5 out of 5
following a purchase from 16/01/2023
THE TECHNICIAN TOOK 1 HOUR OF HIS TIME TO DO A REMOTE UPDATE FOR ME 3 YEARS AFTER PURCHASE ..... THANK YOU
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Response from Cambox Europe
Thank you very much for taking the time to give us this great score and for sharing your comment!
L
Lyderic P.
Rating: 5 out of 5
following a purchase from 15/01/2023
super positive opinion concerning the reaction of the problem of update of the cam v4 pro with a return to the head office ... return the following week with a gift for the inconvenience 2 scratches and a carrying case I recommend
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Response from Cambox Europe
Thank you for the score and your comment Lyderic. We are delighted that you are satisfied with our service and our little attention ;)
R
Romuald M.
Rating: 5 out of 5
following a purchase from 16/01/2023
fast delivery, the camera is in accordance with the expectations, the images are of good quality.
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Response from Cambox Europe
Dear Romuald, we sincerely thank you for taking the time to leave us your comment and your score. Rest assured that customer satisfaction remains our priority!
V
Vaiana L.
Rating: 5 out of 5
following a purchase from 19/12/2022
Perfect after-sales service! Quick response via the chatbot, I had to send my cambox back and they sent me a colissimo return slip. I didn't have to pay anything and my cambox was updated and my motherboard changed! A big thank you to them!
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Response from Cambox Europe
Thank you so much Vaiana for taking the time to leave us your review! Your support is greatly appreciated!
J
Joanne J.
Rating: 5 out of 5
following a purchase from 15/11/2022
My son loves his helmet camera and has some brilliant footage from it! Great customer care as well!
Response from Cambox Europe
Many thanks for the support Joanne ! It is much appreciated !
C
Cassandra Q.
Rating: 5 out of 5
following a purchase from 01/01/2023
I ordered the reconditioned Cambox, it is perfect! Fast shipping, package in perfect condition. Sold with its charging cable + the cover + the memory card. The after sales service is very reactive and available if needed.
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Response from Cambox Europe
Thank you so much for your support and comment Cassandra!
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Xavier G.
Rating: 5 out of 5
following a purchase from 11/09/2022
good product, good service
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Response from Cambox Europe
Thank you very much for your comment and your support Xavier!
E
Eliza M.
Rating: 5 out of 5
following a purchase from 05/01/2023
Customer service was excellent - Victor was incredibly helpful and detailed in explaining what to do to solve my issue.
Response from Cambox Europe
Dear Eliza, thanks a lot for your support and your nice comment !
K
Kris T.
Rating: 5 out of 5
following a purchase from 17/12/2022
Good product
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Response from Cambox Europe
Thank you so much for your note and comment Kris!
M
MARIA M.
Rating: 5 out of 5
following a purchase from 07/12/2022
Fabulous service, Arrived looking brand new (reconditioned model) and it landed in Australia from France to my doorstep in country Victoria within 6 days. Amazing!
Response from Cambox Europe
Maria, thanks a lot for your nice comment and your support !
C
catherine M.
Rating: 5 out of 5
following a purchase from 09/12/2022
Very satisfied
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Response from Cambox Europe
Thank you so much for your rating and comment Catherine!
C
Cécilia A.
Rating: 5 out of 5
following a purchase from 30/11/2022
I'm delighted, thank you!
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Response from Cambox Europe
Thank you for your comment and your support Cecilia!
S
Sylvie G.
Rating: 5 out of 5
following a purchase from 19/11/2022
Product conforms to the order, deadlines respected
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Response from Cambox Europe
Thank you Sylvie for your comment and your confidence in our brand!
J
Julien L.
Rating: 5 out of 5
following a purchase from 07/03/2022
Very good and efficient after sales service
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Response from Cambox Europe
Thank you for your support and your confidence Julien!
G
Gislaine R.
Rating: 5 out of 5
following a purchase from 18/01/2022
Very good contact. I needed help with an update and was very well guided by a consultant
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Response from Cambox Europe
Thank you Gislaine for your advice and support!
Don't hesitate if you have any questions!
D
Didier M.
Rating: 2 out of 5
following a purchase from 18/11/2022
Impossible to download the application cambox.... it is not downloadable on all phones....good to know...
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Response from Cambox Europe
Dear Mr. Minvielle,
As explained today and noted with you, your phone dates from 2017 and Android no longer provides updates for your smartphone model.
Our application, compatible from Android 8.1, will indeed not be offered to you in the Play Store due to the Android 8.0 version of your phone.
I'm sorry for your feeling, but with a 2017 phone you won't have access to most of the recent apps offered on the market.
Cambox Customer Support
R
ryutaro S.
Rating: 5 out of 5
following a purchase from 05/11/2022
It took a few days, but it arrived in Japan. Thank you for your time!
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Response from Cambox Europe
Dear Ryutaro, thank you for your review. I hope you enjoy your Cambox!
M
Milos P.
Rating: 5 out of 5
following a purchase from 17/12/2021
Great support!
Response from Cambox Europe
Thanks a lot for your review Milos ! Have a lot of fun with your Cambox
T
Thierry M.
Rating: 5 out of 5
following a purchase from 13/11/2022
Good
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Response from Cambox Europe
Thank you Thierry for your review! I wish you to capture wonderful moments with your Cambox!
J
Johan R.
Rating: 5 out of 5
following a purchase from 22/04/2022
Excellent customer relationship with Julien who helped me to set up my cambox, excellent product!
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Response from Cambox Europe
Johan,
Thank you very much for your opinion!
Enjoy your Cambox!
L
Louna D.
Rating: 5 out of 5
following a purchase from 05/10/2022
Excellent site Well received very good camera and very good customer service. Julien helped me a lot. Thanks to julien
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Response from Cambox Europe
Dear Luna,
Thank you very much for your opinion, I wish you to make wonderful videos with your Cambox!
K
Katy W.
Rating: 5 out of 5
following a purchase from 10/04/2022
Excellent customer service!
Response from Cambox Europe
Thanks a lot for the review Katy
G
Gabriele I.
Rating: 5 out of 5
following a purchase from 15/09/2022
Cambox Europe produces high-end camcorders. Quick and easy to manage online purchase. Very fast communications with operators. Excellent and fully functional product. I definitely recommend it.
A
Andy F.
Rating: 1 out of 5
following a purchase from 23/01/2022
VERY Disappointed with V4 Pro. Records in batches and continuity doesn't go seamlessly. Very bad. Cambox have no solution to this issue. Old 1st Cambox version was better than this one. Wasted my money upgrading :(
Response from Cambox Europe
Dear Andy,
I am sorry about the way you feel, our team is working hard on your feedback. We already have a solution which is to extend the video files duration to 15min in order to reduce the discrepancy between videos.
Julien deserves a promotion thanks to his help my YouTube channel is saved, great product and if there is a problem Julien is there to save you
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Pam R.
Rating: 5 out of 5
following a purchase from 20/10/2022
The customer support for Cambox is phenomenal! Quick replies to questions and they go out of their way to go above and beyond. Victor helped me update my firmware and it worked perfectly. Thanks, Victor!
J
Janet M.
Rating: 5 out of 5
following a purchase from 19/10/2021
I had issue upgrading firmware on my v4Pro but Julien was very helpful and we upgraded it remotely. Thank you - excellent tech support
J
Jean-Philippe S.
Rating: 5 out of 5
following a purchase from 04/09/2021
In use motorcycle track: Lightweight device, fits perfectly to the helmet motorcycle, does not interfere absolutely vision, does not feel. Quality at the top I use it since 2021 and no alteration. Ideal for the trajectories on track.
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Blair D.
Rating: 5 out of 5
following a purchase from 07/11/2021
Julien was absolutely fantastic and helping me update my Cambox App firmware. He was very patient with some pretty dumb questions I had and we got everything taken care of. I’m very very happy with him and his help. Highly recommend!
J
Jean-Alexandre K.
Rating: 2 out of 5
following a purchase from 22/09/2022
Product received damaged Does not work well I am waiting for an exchange
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Response from Cambox Europe
Dear Mr. Kreischer,
We regret and are surprised by the grade you give us. Indeed, following your email of 09/10/22 and your call of 10/10/22, we reacted immediately and confirmed you by voice message on your mobile as well as by email on 10/10/22 that we were setting up a replacement for your product. We are waiting for the return of your Cambox to proceed with the replacement as promised.
E
evelyne G.
Rating: 5 out of 5
following a purchase from 28/09/2022
Everything was perfect, the delivery time, the package impeccable, nothing to complain about, 👍 site to recommend
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andry R.
Rating: 5 out of 5
following a purchase from 19/10/2021
This is the first time I've seen a hotline so responsive and take over the chatbot to solve my problem. Fast and efficient. Thank you
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Jonathan D.
Rating: 5 out of 5
following a purchase from 26/09/2022
Very good quality Very easy to use
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Yannick F.
Rating: 5 out of 5
following a purchase from 09/10/2021
A real (r)evolution with the Cambox V4 Pro since my first Cambox Isi2. Very good image quality. Mention for the after-sales service which is competent, reactive and attentive.
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TOMASZ G.
Rating: 5 out of 5
following a purchase from 28/09/2022
Super
J
Joshua J.
Rating: 5 out of 5
following a purchase from 18/08/2022
Great product with an extraordinary amount of settings within the app. Bought a sim card that didn't work even tho it was recommended, however found one that worked and I have enjoyed the cambox! Great for karting and even recording sim racing!
S
Shimon clement U.
Rating: 1 out of 5
following a purchase from 18/08/2022
Very long delay, delivered with a lack of product (charging cable) and especially I was promised accessories that I did not receive
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Response from Cambox Europe
Dear customer,
1st point;
Concerning the delay, like many companies we are impacted by the shortage of electronic components which unfortunately delayed your delivery.
2nd point
During our telephone conversation you told us that your package had been opened by customs. We explained to you that inside the packaging you should have found 3 cardboard boxes, instead you found only one. One of these boxes contained the USB-C cord. As already explained, we are not responsible for this loss due to the opening of the package by customs.
3rd point
To apologize for the inconvenience, we had offered as an accessory velcro for additional fixation. Once again, this lack of product is not our fault.
In summary, we had done everything possible to satisfy you, and we regret the severity of your opinion in view of the context.
L
LAETITIA L.
Rating: 5 out of 5
following a purchase from 01/09/2022
Very good. Fast service and delivery. Good communication. I recommend ++++++
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