I have not yet received my product. Ordered several months ago...
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Response from Cambox Europe
Thank you for your comment Vincent,
Indeed, we had to deal with supply difficulties last year, but we were able to resolve this.
In order not to penalize you, we also lent you a Cambox V3, we hope that this gesture was able to alleviate your disappointment.
B
Bertrand C.
Rating: 4 out of 5
following a purchase from 18/03/2023
Some difficulties after ordering, as the product has still not been received (ordered in March 2023). The reason is that the components crisis is preventing my Cambox from being shipped, so the announced deadline is well past. An official communication had been made, a little late perhaps but at least they communicated on the subject. Cambox was able to find a solution while waiting to receive my order, and I appreciate it when a company makes an effort to solve this kind of problem. A Cambox v3 was loaned to me while I waited to receive my v4 pro, I salute this initiative and this commercial gesture. I look forward to receiving my v4 pro so I can give 5 stars if necessary.
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Response from Cambox Europe
Thank you Bertrand for your score and your comment.
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Anna N.
Rating: 4 out of 5
following a purchase from 24/04/2023
Zeer goede camera, gisteren geprobeerd, enige minpunt is het aan en uitzetknopje, deze gaat moeilijk
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Response from Cambox Europe
Thank you for your opinion and feedback!
V
valentin C.
Rating: 2 out of 5
following a purchase from 08/04/2023
Start up is not practical with gloves, very restrictive in mechanical sports Impossible to connect to the Impo app
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Response from Cambox Europe
Thank you for taking the time to submit your review Valentin! Customer feedback is very important to us. We've taken note of your concerns about ease of use with gloves, and we'll be looking at how we can improve this feature to deliver a better user experience.
Regarding the connection to the app, we tried to reach you to assist you, without success.
Please feel free to visit our online chat at www.cambox.eu so that our teams can guide you.
R
Ralph L.
Rating: 4 out of 5
following a purchase from 18/11/2022
Customer service has been fantastic. Despite the time difference is they get back to us quickly and accurately. I have been unable to figure out how to get the camera to work until I noticed that there was no SD card in it. The camera I Purchased does not come with an SD card. I’m getting one today. I’m sure everything will be just fine.
Response from Cambox Europe
Thank you for your comments Ralph. We will strive to keep improving our service and products in order to deserve a 5 stars rating in your eyes !
F
Frank M.
Rating: 4 out of 5
following a purchase from 29/11/2022
Very good product. Interesting promotion. It would just be nice to provide other velcro to change the helmet cam ...
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Response from Cambox Europe
Dear Frank,
Thank you for your feedback.
In spite of the worldwide shortage of electronic components and the inflation, Cambox preferred not to increase its prices and especially to offer an interesting promotion for the Christmas period instead of providing additional accessories. You can order additional Velcros at a low price on our online site.
Sincerely,
Cambox Customer Support
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Didier M.
Rating: 2 out of 5
following a purchase from 18/11/2022
Impossible to download the application cambox.... it is not downloadable on all phones....good to know...
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Response from Cambox Europe
Dear Mr. Minvielle,
As explained today and noted with you, your phone dates from 2017 and Android no longer provides updates for your smartphone model.
Our application, compatible from Android 8.1, will indeed not be offered to you in the Play Store due to the Android 8.0 version of your phone.
I'm sorry for your feeling, but with a 2017 phone you won't have access to most of the recent apps offered on the market.
Cambox Customer Support
S
Sören W.
Rating: 4 out of 5
following a purchase from 04/11/2022
Alles in Ordnung.Eine genauso gute Kamera wie die Vorgängerin.
Response from Cambox Europe
Danke für deine Meinung. Um uns weiter zu verbessern, können wir wissen, warum Sie 4 Sterne und nicht 5 Sterne setzen, wenn Sie zufrieden sind?
P
patricia C.
Rating: 4 out of 5
following a purchase from 24/10/2022
Very good even if the delivery time is very long
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Response from Cambox Europe
Dear Ms. Cazauran,
First of all I would like to apologize for the delay in delivery. Like any electronic device manufacturer, we have to face difficulties in the supply of components due to a worldwide shortage, and unfortunately your delivery time was longer than we wished for you.
We regret this situation but you can be assured that we are doing everything possible to shorten these delays as much as possible.
Sincerely yours,
Cambox Customer Support
D
David S.
Rating: 4 out of 5
following a purchase from 10/10/2022
The camera is awesome and fits perfectly inside my helmet. Only niggle with it is the button. I would have preferred a slightly bigger version of the mk3's button for turning it on as it's on the front and is proud of the body so easier for me to press with motorcycle gloves on. The other niggle is the app that goes along with the camera is useless. Other than that a great product
T
Thierry M.
Rating: 4 out of 5
following a purchase from 27/08/2022
I finally managed to use it and I admit that the quality is there. The small defects remain the system of hooking with the velcro which came off (adhesive not velcro) in full race thus a little embarrassing! To refine in time but if you develop a new adhesive so that the scratch sticks properly to the helmet foams in its upper part I'm a taker. I may try an irreversible glueing for the grip is good ? See how reliable it is over time... T.MICHAU
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Response from Cambox Europe
Dear Mr. Michau,
Thank you for your opinion. I would like to draw your attention to the fact that in order to avoid any risk of the adhesive coming off, it is necessary to scrupulously respect the gluing instructions which appear in our user manual. I invite you to come and chat about this with our customer support on our online chat that you will find on our website.
Sincerely yours,
Cambox Customer Support
J
Jean-Alexandre K.
Rating: 2 out of 5
following a purchase from 22/09/2022
Product received damaged Does not work well I am waiting for an exchange
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Response from Cambox Europe
Dear Mr. Kreischer,
We regret and are surprised by the grade you give us. Indeed, following your email of 09/10/22 and your call of 10/10/22, we reacted immediately and confirmed you by voice message on your mobile as well as by email on 10/10/22 that we were setting up a replacement for your product. We are waiting for the return of your Cambox to proceed with the replacement as promised.
M
Marie-Rose V.
Rating: 4 out of 5
following a purchase from 11/06/2022
works well, thank you.
C
Cyril T.
Rating: 4 out of 5
following a purchase from 11/06/2022
Company that listens to the customer.
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Emmanuelle A.
Rating: 4 out of 5
following a purchase from 16/05/2022
Very nice product and very good image quality.
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luc P.
Rating: 4 out of 5
following a purchase from 08/05/2022
I bought the V4 pro horse, the delivery was very long but it was announced 15-20 working days at the order. The camera is very light, discreet, the video quality is good (below a go pro but the comfort is incomparable). I am happy with my purchase. A small downside for the price a little high but if the quality of the camera makes it work for years, the price will be forgotten.
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Adrian C.
Rating: 4 out of 5
following a purchase from 15/12/2021
Ok
M
Mickael G.
Rating: 2 out of 5
following a purchase from 26/02/2022
Product received damaged...
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Response from Cambox Europe
Hello Mickael,
Thank you for your message.
Our cameras are tested and submitted to a quality procedure before being packaged.
Your received product was certainly damaged during transport, unfortunately this happens.
According to our customer follow-up, our after-sales team reacted instantly when you reported your problem.
We are still available.
Sincerely,
The CAMBOX team.
J
Jimmy V.
Rating: 4 out of 5
following a purchase from 12/01/2022
I bought the camera as a gift for a friend, I will surely end up buying one for my motorcycle and quad rides
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Léo S.
Rating: 4 out of 5
following a purchase from 28/09/2020
Great support! However, the product took a while to reach a stable result!
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Rhonda R.
Rating: 4 out of 5
following a purchase from 17/11/2021
Took a while to be sent, which is understandable near Christmas. When it arrived near my home town they came when I wasn't home and didn't leave a note. I had to make many phone calls and visit the factory to see where it was. Turns out they had left it at the local post office. They need to be told to leave notes so people actually know where their items are. Thanks
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Peter V.
Rating: 4 out of 5
following a purchase from 23/11/2021
Thank you. Gift certificate
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Dominique S.
Rating: 4 out of 5
following a purchase from 28/11/2021
I'm very pleased with the product.
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Ramona W.
Rating: 2 out of 5
following a purchase from 09/11/2021
My rating is for the way I was conned to buy the Black Friday Bundle. when I searched for the individual item (camera) the page couldn't be found 404 came up... the only way I could find it was with the bundle which cost and extra £50. Not happy.
Response from Cambox Europe
Dear Ramona,
Indeed, due to a very large volume of connections on our website, our internet server encountered some fragility. That's why we extended our offers from Black Friday until the end of November in order to let customers take advantage of our offers.
Regards
P
Patricia B.
Rating: 2 out of 5
following a purchase from 20/09/2021
Struggling to get ir to work with my Samsung Galaxy very difficult to find instructions in English
Response from Cambox Europe
Dear Patricia,
All our technical agents can help you, you can contact them from the web chat available on our website www.cambox.eu.
they can assist you and resolve your issue ;-)
best regards
Customer Service
K
Kim R.
Rating: 2 out of 5
following a purchase from 03/09/2021
The instructions are poor. I have been googling to try to find out how to do things and they’re is nothing.
Response from Cambox Europe
Dear Kim,
you can found all explain in EN from our help center available from our website in the support section.
Please find below the link to access it directly :
https://camboxeurope.tawk.help/en-gb
best regards
J
julien L.
Rating: 4 out of 5
following a purchase from 16/08/2021
Ok compliant
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Diana C.
Rating: 2 out of 5
following a purchase from 13/08/2021
The goods haven't yet been tried. However, customer service was very disappointing. Cambox did not respond to any of my enquiries, and the goods were sent to the billing address, not the delivery address.
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francis Q.
Rating: 4 out of 5
following a purchase from 29/06/2021
the presentation, the quality of the product are there.
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Gales A.
Rating: 4 out of 5
following a purchase from 27/06/2021
I like my Cambox camera. The video quality is very good. I think the cost of the accessories are really too much. I'm happy to pay for a high quality camera but the price of a few pieces of "Velcro" is ridiculous
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