Customer reviews of Cambox Europe

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 254 published reviews
5 205 81% 4 21 8% 3 5 2% 2 9 4% 1 14 6%

3 star reviews

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S
SUSAN A.
Rating: 3 out of 5
following a purchase from 10/04/2023
👍🏼
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Response from Cambox Europe
Thank you for taking the time to assess your shopping experience with us.
Do not hesitate to share with us how we could reach 5 stars in your eyes !
C
Célya G.
Rating: 3 out of 5
following a purchase from 04/04/2023
The sound quality is poor
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Response from Cambox Europe
Thank you for your feedback. We are sorry that the Cambox Junior does not meet your expectations in terms of sound quality. We would like to inform you that our product was designed to be an entry-level option for a rather young audience, children or teenagers for whom it is the first in-car camera. Because of this positioning, it has a single microphone in mono audio which is usually sufficient to meet the needs of these users.

That being said, we understand that this may be a disadvantage for some customers who are looking for higher sound quality. That is why we offer other Camboxes in our range with technical features that allow for even better sound and image performance.

We thank you for sharing your views with us, it helps us to better understand the needs of our customers and we are always available to advise you before and after the purchase of your Cambox.
J
Jérôme C.
Rating: 3 out of 5
following a purchase from 07/03/2022
I ordered a cambox v4 pro, at the reception the microphone was crackling, I sent it back, after 1 month they sent it back to me but it still crackles. Since I had placed another order, they did not charge me for the delivery. (Because they charge for the return of the camera) But I'm going to keep the camera that crackles. I'm going to switch to Go pro to have better sound and image
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Response from Cambox Europe
Hello Jérôme,

Thank you for your feedback.

We are sorry to hear that your sizzling problem persists. We have exchanged your camera for a new one and we tested it before sending it back, and it did not have any defect. This sizzling can potentially come from your media on which the videos are played.

Regarding the return of the camera, it is not charged if the camera is under warranty. We charge for the return when the products are no longer under warranty.

We remain at your disposal.

Sincerely yours,

The CAMBOX team.
T
THIERRY C.
Rating: 3 out of 5
following a purchase from 07/04/2022
Quality equipment, but considering the price (v4pro about 450€ delivered), it seems a bit petty not to provide a quality micro sd card with its adapter!
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Response from Cambox Europe
Hello Thierry,

Thank you for your feedback.

Indeed with our current offer, the Cambox V4 pro is not delivered with a SD card. It is marked in the product sheet.

We hope you could find one. If not, we offer it directly on our website in the "store" category.

Sincerely yours,

The CAMBOX team.
M
Mireille B.
Rating: 3 out of 5
following a purchase from 25/01/2022
Very interesting product, good quality. Arrived in good condition. The only problem is when we contact to have the follow-up no answer and it is necessary to insist to have some. One remains in the unknown during several days. It's a pity.
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Response from Cambox Europe
Hello Mireille,

Thank you for your feedback.

We have taken your comment into account in order to improve the quality of our customer service.

We remain available.

Sincerely yours,

The CAMBOX team.

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