Customer reviews of CARREMENT BELLE

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 641 published reviews

Summary of reviews

The store consistently delivers fast, reliable service with quick processing and on-time shipping, and customers praise careful, personalized packaging that includes handwritten notes and thoughtful samples. They highlight strong product quality across numerous scents, with many customers noting enjoyable aromas, long-lasting hold for some fragrances, and good value for money. The customer service and contact experience stand out, featuring direct communication, personal assistance, and attentive handling of orders, address confirmations, and issues, contributing to a confident overall experience. Overall, shoppers report repeat purchases, strong recommendations, and a sense of trust in the store’s reliability and care.

Reviews 1 and 4 stars

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C
Chantal G.
Rating: 4 out of 5
following a purchase from 11/10/2021
Very good scent
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Response from CARREMENT BELLE
This is a love story between you and ippi patchouli that is off to a good start, Chantal! Perhaps one day you'll make infidelities with ippi patchouli clair, its solar version? To be continued...
M
Martine C.
Rating: 4 out of 5
following a purchase from 29/09/2021
Fast delivery. Product conforms and is well packaged
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Response from CARREMENT BELLE
If you liked the quality of our service, we are delighted, Martine, but we also hope that you found what you were looking for among our 13 eaux de parfum ? Your code expires in a few days: don't forget to take advantage of your coupon for the purchase of an eau de parfum or a pure perfume, and don't hesitate to contact us if you have any question! Have a nice day and see you soon...
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Corinne C.
Rating: 4 out of 5
following a purchase from 30/09/2021
Nice discovery
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Response from CARREMENT BELLE
Thank you for your curiosity Corinne, we are delighted that you have adopted our enkor citrus eau de parfum! Have a great adventure and see you soon...
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Corinne F.
Rating: 1 out of 5
I am very disappointed with my perfume!!! I've been a patchouli fan for years but where is the patchouli here??? No resemblance.
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Response from CARREMENT BELLE
As explained in our phone conversation today, it is very difficult to compare perfumes between them Corinne: your perception of the smell of patchouli may be quite different from others because you have your own references, and the perfumes you know do not only contain patchouli, but also other ingredients that give each perfume its own identity. Our ippi patchouli honors the earthy, woody, and resinous aspect of this ingredient in a rather raw scent, imagined in 1988 in honor of the hippie generation. If it doesn't suit you, we're very sorry, but be careful with the words you use because we can confirm that our ippi patchouli fragrance does contain patchouli: a natural patchouli from Indonesia to be precise. Maybe you will find more of the patchouli scent you like in our kilim or ippi patchouli clair fragrances, you can try them with our Discovery Pack if you are curious. It would also have been interesting to share your opinion on the quality of our service, to underline the speed of shipment of your order prepared and sent in less than an hour or the small attentions slipped into your package for example... Have a nice day anyway and see you soon!
J
Joëlle R.
Rating: 1 out of 5
Disappointed
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Response from CARREMENT BELLE
We are the first to be disappointed when our customers don't fall in love with our perfumes, but we have to accept it! On the other hand, we would have liked to know what you thought of the quality of our service, Joëlle: the shipping of your package only a few hours after placing your order, its reception 48 hours later, the little attentions slipped into your package... We hope you are not "disappointed" by all this too! Have a nice day and see you soon...
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Marie C.
Rating: 4 out of 5
very nice pouch with a lot of choice
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Response from CARREMENT BELLE
Thank you Marie for this precious feedback! We hope you found what you were looking for with the Discovery Pack! Don't forget to take advantage of your coupon for the purchase of an eau de parfum or a pure perfume within 30 days, and don't hesitate to contact us if you have any question... See you soon!
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Yvonne L.
Rating: 4 out of 5
Very good scent
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Response from CARREMENT BELLE
Have a nice summer with ippi patchouli and thank you for this precious feedback Yvonne!
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Myriam L.
Rating: 4 out of 5
Thank you
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Response from CARREMENT BELLE
Thank you for this feedback Myriam, we are delighted to see that everything went well. Enjoy kilim and the original musk to perfume your daily adventures!
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Danielle P.
Rating: 1 out of 5
Not a good hold I'm disappointed I thought it would smell more like vanilla I didn't get any compliments DECUE
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Response from CARREMENT BELLE
We're sorry you didn't fall in love with our Danielle "vanilla" fragrance, next time don't hesitate to start by ordering our sample box to avoid disappointment. As the name suggests, vanilla (a natural vanilla from Uganda to be precise) is the main ingredient of this rather refined fragrance, in which you will also find notes of caramel and almonds in particular, as the description of this fragrance states. Created more than 30 years ago, our loyal customers who are addicted to this perfume describe it as sweet but present and persistent, so we are rather surprised that you consider that it doesn't have a good staying power. Especially since it's a real gourmand whose sweet notes naturally promote persistence, i.e. staying power on the skin. It is true that each skin is different and will diffuse a perfume more or less, but unfortunately we can't control that. To enjoy your perfume longer, don't hesitate to perfume your hair or your clothes! Have a nice evening and we hope to see you soon for new perfumed adventures... Maxime
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Sophie P.
Rating: 4 out of 5
Exactly what I wanted
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Response from CARREMENT BELLE
So we can say that you had flair Sophie! Have a great fragrance adventure with our vanilla and ippi patchouli fragrances, and welcome to the Carrément Belle famille!
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Annie M.
Rating: 4 out of 5
I love the fragrances and the fast delivery. I recommend it.
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Response from CARREMENT BELLE
Here's a heartwarming return Anne! We hope you brought your bottle of pure ïōdé perfume to perfume your summer... See you soon!
L
Laurence A.
Rating: 4 out of 5
Eau de parfum patchouli top !!!!
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Response from CARREMENT BELLE
I'm glad to read that this is the beginning of a long romance with our ippi patchouli eau de parfum Laurence! Have a nice perfumed adventure and see you soon!
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Saida N.
Rating: 1 out of 5
I was pleasantly surprised by the speed and the small attentions of your part but very disappointed in the perfume and in habit of taking reminiscence of patchouli and have especially read that very positive comments concerning your perfume I took the water of perfume hippie not of madness but this perfume does not hold absolutely on my skin it does not smell anything thus very very disappointed and I would not recommend thank you
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Response from CARREMENT BELLE
Good evening Saida and thank you for your feedback although we are sorry that the alchemy does not take between our ippi patchouli and your skin. We take as much care in the quality of our service as in the quality of our products, that's why we offer eaux de parfum which are already very concentrated, and pure perfumes which are even more concentrated in raw materials and therefore even more intense. We cannot let you say that our ippi patchouli eau de parfum does not hold or smell "anything at all, otherwise it would not be our iconic perfume since 1988. On the other hand, it is true that a perfume can react differently on different people, especially because some skins drink the perfume more than others. It is because it is so difficult to find HIS fragrance that it is so important once you have put your nose on it: give this new fragrance time and if your skin drinks it up too quickly perfume your hair, clothes and accessories to enjoy it differently! We sincerely hope that with time the magic will work and we wish you a nice evening!
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Nolan G.
Rating: 4 out of 5
Very good!
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Response from CARREMENT BELLE
Thank you for thinking of our Nolan Mother's Day fragrances! We hope your lucky mom will find her happiness among our collection...
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Karyne R.
Rating: 1 out of 5
I have been using this product for some time now and it is very good. The package was quickly shipped and quickly received.
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Response from CARREMENT BELLE
We are also disappointed if you are not fully satisfied Karyne. You say that our ippi patchouli fragrance doesn't "smell like patchouli", but what do you mean by that? This fragrance features Indonesian patchouli indeed, but this ingredient is surrounded by other raw materials to give it contrast and depth as we state on the fragrance sheet. Also it would be interesting to know how you yourself describe the smell of patchouli, as we all have a different interpretation of a smell, and often we refer to fragrances in which the ingredient described was also surrounded by other ingredients. However, we are a little surprised by your comment about the "little scent" of this fragrance which is one of the most powerful in our collection. This perfume is our very first creation dating back to 1988 and since then, its followers praise its persistence (how it stays on the skin). Especially since you ordered the eau de parfum (already highly concentrated in raw materials, therefore powerful by nature) and the pure perfume (even more concentrated therefore more intense), but also the candle which contains more than 10% of perfume, which is a lot, believe us. But perhaps your skin particularly drinks the perfumes in which case we advise you to perfume your clothes or hair for example, on which the perfume will act longer. We are at least relieved that you appreciated the speed of our team to process your order and the quality of the service provided, and I hope that time will make you appreciate our iconic ippi patchouli: this is the magic of Perfume which is alive and can always surprise us! Have a nice day and see you soon... Maxime
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Françoise D.
Rating: 4 out of 5
I received my order extremely quickly, very well packaged and with a little attention. The customer service is very reactive. I have just received their products, so I'm still testing them, but I'm very satisfied so far.
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Response from CARREMENT BELLE
The suspense is unbearable Françoise: we want to know for which perfume(s) your nose has succumbed! Have a nice day and see you soon...
S
Sylviane B.
Rating: 4 out of 5
Good products
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Response from CARREMENT BELLE
Thank you for perfuming your home with our SO Sylviane incense. You can count on its oriental fragrance to make you travel from your sofa!
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Sylvie F.
Rating: 4 out of 5
Package with beautiful scents and small gifts. I am delighted
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Response from CARREMENT BELLE
Thank you Sylvie for your feedback, we can't wait to know which perfume has made your nose fall in love with it... See you soon for new perfumed adventures!
S
Sofia R.
Rating: 4 out of 5
A very friendly team and the delivery is very fast. However, it is important to order the sample pack before ordering. I myself would have preferred the Label rose perfume, which is very feminine, rather than the Enkor perfume, which I don't like.
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Response from CARREMENT BELLE
Indeed, when you don't know our perfumes we always advise you to start by ordering our Discovery Pack to test them. If the magic didn't work with enkor, we are delighted to read that you fell in love with label rose Sofia, and we hope to see you back here soon!
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Helene C.
Rating: 4 out of 5
Very good perfume, the vanilla and the musk bewitched me... Very nice olfactory experience
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Response from CARREMENT BELLE
What a joy to see that you have found your happiness with the Helene Discovery Pack! Our musk and vanilla scents are happy to stick to your skin and follow you on your daily adventures!
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Annie M.
Rating: 4 out of 5
My choice goes to patchouli ... I will order it... it seems sensual and quite present as I like...
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Response from CARREMENT BELLE
Annie and ippi patchouli said OUIII to each other, this is a great way to start our day ❤️
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Carole S.
Rating: 4 out of 5
Delivered with gift card and some samples, delicate attention
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Response from CARREMENT BELLE
We are happy that you are sensitive to these small gestures Carole. Feel free to tell us what we could improve to make your next experience perfect and earn the 5 stars! We hope that ippi patchouli helped you start the day with a good nose and we hope to see you soon...
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Roselyne F.
Rating: 4 out of 5
I have been a client for many years and have never received a promotional offer. It's a shame.
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Response from CARREMENT BELLE
Indeed Roselyne, we never make discounts or sales because since 1988 we offer high quality fragrances at fair prices... all year round! On the other hand, we always slip a little attention in each parcel and sometimes even more beautiful gifts to thank you for your loyalty. I note that we have thus offered you during your various orders 1 kilim incense case, 1 shaking incense case and lately 1 pocket mirror, I hope you have appreciated these gifts. Beautiful day scented with the oriental "kilim" and happy holidays!
M
Michele R.
Rating: 4 out of 5
First order. Nice presentation. Sober bottle. I prefer to have the quality of the contents rather than to bet on a too sophisticated container.
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Response from CARREMENT BELLE
It seems that we share common values, Michèle, because for more than 30 years we have been investing most of our budget in the quality of perfume, and opt for simple, elegant and timeless packaging to sublimate our juices. We will try to take even more care of the presentation and to surprise you with your next order in order to obtain the 5 stars! Nice evening and see you soon we hope...
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Isabelle T.
Rating: 4 out of 5
Order samples received with a personalized note; touching gesture. The fragrances do not suit me and I regret it because I would have enjoyed buying at CARREMENT BELLE.
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Response from CARREMENT BELLE
Good evening, Isabelle! Thank you for having had the curiosity to discover our fragrances: we would have liked love at first sight to occur between our fragrances and your nose, but our tastes evolve over time so we don't lose hope! Have a nice holiday and see you soon maybe...