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N
Rating: 2 out of 5
the package, poorly taped, arrived open, damaged, fortunately nothing was missing
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Customer reviews of Casambu
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 528 published reviews
Summary of reviews
Casambu regularly delivers fast, reliable service with swift delivery times and careful, protective packaging that keeps items in excellent condition. Customers highlight clear product descriptions, well-designed site navigation, and quickly fulfilled orders, including gift cards delivered by email and responsive communication when questions arise. The store consistently receives praise for professional, friendly customer service, competitive prices, and careful handling from purchase to receipt. Many reviews mention consistent conformity to descriptions and high satisfaction with product quality and packing, including handwritten thank-you notes and thoughtful touches.
Reviews 1 and 2 stars
Reset filtersT
Rating: 1 out of 5
I will never use inconvenient shipping via parcel shop again
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C
Rating: 2 out of 5
Items came damaged
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C
Rating: 1 out of 5
I am sorry but unfortunately I am very disappointed with your product, because it does turn on very well but when I turn it off there is a white smoke that has come out of my lamp (borderline toxic) I had to take it out and extinguish the wick with water.
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R
Rating: 1 out of 5
My order has not arrived yet
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P
Rating: 2 out of 5
The goods are unfortunately defective.
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E
Rating: 2 out of 5
An item was missing, I sent an email... still no response... disappointed.
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S
Rating: 1 out of 5
Order not yet received. I will tell you what I think of the product when I finally have it in hand
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C
Rating: 1 out of 5
No response received to my return request
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D
Rating: 2 out of 5
The order was not complete. I reported it but still have not received the missing item.
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Response from Casambu
Hello Dominique,
We would like to once again apologize for the oversight during the shipment of your order. We hope that the delivery of the missing accessory went well and thank you for your understanding.
Best regards,
Ori and Aurel
The founders of Casambu
We would like to once again apologize for the oversight during the shipment of your order. We hope that the delivery of the missing accessory went well and thank you for your understanding.
Best regards,
Ori and Aurel
The founders of Casambu
N
Rating: 1 out of 5
Advertising for European, eco-friendly products. In reality, the manufacturing is Chinese.
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Response from Casambu
Hello Nicolae,
Thank you for your feedback. We choose our products and the brands we collaborate with very carefully and with particular attention.
We do our best to prioritize French and European manufacturing. However, as you know, many materials are now predominantly produced in Asia, which makes it difficult to offer a 100% local supply and meet all needs.
That is why we only select brands that use sustainable and quality materials, even if some of them are sometimes manufactured internationally.
We thank you for your understanding and remain at your disposal for any further information,
Best regards,
Ori and Aurel,
The founders of Casambu
Thank you for your feedback. We choose our products and the brands we collaborate with very carefully and with particular attention.
We do our best to prioritize French and European manufacturing. However, as you know, many materials are now predominantly produced in Asia, which makes it difficult to offer a 100% local supply and meet all needs.
That is why we only select brands that use sustainable and quality materials, even if some of them are sometimes manufactured internationally.
We thank you for your understanding and remain at your disposal for any further information,
Best regards,
Ori and Aurel,
The founders of Casambu
F
Rating: 1 out of 5
Package not received on the scheduled day! Now available at a different address than planned, but since I work 75km from my home, I can only pick it up next weekend... But according to Chronopost, I only have until Wednesday to pick it up, so for me it's impossible! So 1 star, that's already a lot...
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J
Rating: 2 out of 5
Package in good condition but with a few small defects on the stove.
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Response from Casambu
Hello Jannick,
Thank you for your message. We are sincerely sorry to hear that there is a manufacturing defect on your stove. Being very well packaged, we do not open them before shipping.
Could you please send us photos by email so we can look into this together and share them with our supplier? Our address is as follows: [email protected].
Thank you in advance for your understanding,
Ori and Aurel, the founders of Casambu
Thank you for your message. We are sincerely sorry to hear that there is a manufacturing defect on your stove. Being very well packaged, we do not open them before shipping.
Could you please send us photos by email so we can look into this together and share them with our supplier? Our address is as follows: [email protected].
Thank you in advance for your understanding,
Ori and Aurel, the founders of Casambu
G
Rating: 2 out of 5
My order Laundry bag × 2 I only received one For the rest nothing to say
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Response from Casambu
Hello Gérard, Thank you for your message. We are really sorry for the oversight. As exchanged by email, we have sent you another one as soon as possible. Thank you for your understanding and patience :). Ori and Aurel, the founders of Casambu.