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N
Rating: 2 out of 5
the package, poorly taped, arrived open, damaged, fortunately nothing was missing
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Customer reviews of Casambu
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 528 published reviews
Summary of reviews
Casambu regularly delivers fast, reliable service with swift delivery times and careful, protective packaging that keeps items in excellent condition. Customers highlight clear product descriptions, well-designed site navigation, and quickly fulfilled orders, including gift cards delivered by email and responsive communication when questions arise. The store consistently receives praise for professional, friendly customer service, competitive prices, and careful handling from purchase to receipt. Many reviews mention consistent conformity to descriptions and high satisfaction with product quality and packing, including handwritten thank-you notes and thoughtful touches.
Reviews 2 and 3 stars
Reset filtersC
Rating: 2 out of 5
Items came damaged
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M
Rating: 3 out of 5
Well received the roadbacker and on time however small issue to adjust the lid
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A
Rating: 3 out of 5
Delivery was reliably carried out and the ordered products were included. However, the international shipping was inexplicably divided into two packages, which were delivered one day apart. Additionally, there were a lot of forms, delivery notes, invoice copies, etc. included - completely exaggerated - and a bunch of "plastic waste" used as padding. So everything is fine in itself, but delivery and packaging were unnecessarily resource-intensive.
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P
Rating: 2 out of 5
The goods are unfortunately defective.
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G
Rating: 3 out of 5
Fast shipping, for a trash can suction cup, which unfortunately does not work on any surface in our van's kitchen.
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E
Rating: 2 out of 5
An item was missing, I sent an email... still no response... disappointed.
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D
Rating: 2 out of 5
The order was not complete. I reported it but still have not received the missing item.
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Response from Casambu
Hello Dominique,
We would like to once again apologize for the oversight during the shipment of your order. We hope that the delivery of the missing accessory went well and thank you for your understanding.
Best regards,
Ori and Aurel
The founders of Casambu
We would like to once again apologize for the oversight during the shipment of your order. We hope that the delivery of the missing accessory went well and thank you for your understanding.
Best regards,
Ori and Aurel
The founders of Casambu
S
Rating: 3 out of 5
Some of the products received do not match the visuals indicated on the site. It’s the manufacturer's fault for changing their product, but I would have appreciated being informed before the purchase.
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Response from Casambu
Hello Sonia,
Thank you for your message. We have taken your feedback into account. Could you please share more information about the products? After checking your order and the purchased products, it seems that the photos match the products.
Thank you very much for your feedback, which will help us improve even further.
Best regards,
Ori and Aurel
The founders of Casambu
Thank you for your message. We have taken your feedback into account. Could you please share more information about the products? After checking your order and the purchased products, it seems that the photos match the products.
Thank you very much for your feedback, which will help us improve even further.
Best regards,
Ori and Aurel
The founders of Casambu
I
Rating: 3 out of 5
The site was a bit complicated for payment, the pages jumped which is a shame because then we don't know where we are. I had to call your services.
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Response from Casambu
Hello Isabelle,
We are sincerely sorry if you had problems during payment. We have reported the issue to our technical teams. We were happy to assist you by phone to finalize the order.
We hope your accessories bring you complete satisfaction.
Thank you and we hope to see you again at Casambu.
Ori and Aurel
We are sincerely sorry if you had problems during payment. We have reported the issue to our technical teams. We were happy to assist you by phone to finalize the order.
We hope your accessories bring you complete satisfaction.
Thank you and we hope to see you again at Casambu.
Ori and Aurel
P
Rating: 3 out of 5
The received products are very good, but half of them are made in China, which is difficult to accept from a brand that systematically emphasizes its respect for the environment. The minimum would be for the country of manufacture to be indicated in the presentation of each item.
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Response from Casambu
Hello Pierre-Yves,
Thank you for your message and your order. We are delighted that you like the accessories.
We select our products and the brands we work with with great care and attention.
We try as much as possible to favor French and European manufacturing. As you can imagine, many materials are now primarily produced in Asia and it is difficult to offer a 100% local supply.
That is why we only select brands that use sustainable and quality materials (which are indeed sometimes manufactured internationally.)
In the future, we will indeed be able to indicate the country of manufacture in the product description. In the meantime, we remain at your disposal for any additional information regarding our products.
We wish you very nice road trips with your Casambu accessories,
Ori & Aurel, the founders.
Thank you for your message and your order. We are delighted that you like the accessories.
We select our products and the brands we work with with great care and attention.
We try as much as possible to favor French and European manufacturing. As you can imagine, many materials are now primarily produced in Asia and it is difficult to offer a 100% local supply.
That is why we only select brands that use sustainable and quality materials (which are indeed sometimes manufactured internationally.)
In the future, we will indeed be able to indicate the country of manufacture in the product description. In the meantime, we remain at your disposal for any additional information regarding our products.
We wish you very nice road trips with your Casambu accessories,
Ori & Aurel, the founders.
J
Rating: 2 out of 5
Package in good condition but with a few small defects on the stove.
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Response from Casambu
Hello Jannick,
Thank you for your message. We are sincerely sorry to hear that there is a manufacturing defect on your stove. Being very well packaged, we do not open them before shipping.
Could you please send us photos by email so we can look into this together and share them with our supplier? Our address is as follows: [email protected].
Thank you in advance for your understanding,
Ori and Aurel, the founders of Casambu
Thank you for your message. We are sincerely sorry to hear that there is a manufacturing defect on your stove. Being very well packaged, we do not open them before shipping.
Could you please send us photos by email so we can look into this together and share them with our supplier? Our address is as follows: [email protected].
Thank you in advance for your understanding,
Ori and Aurel, the founders of Casambu
G
Rating: 2 out of 5
My order Laundry bag × 2 I only received one For the rest nothing to say
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Response from Casambu
Hello Gérard, Thank you for your message. We are really sorry for the oversight. As exchanged by email, we have sent you another one as soon as possible. Thank you for your understanding and patience :). Ori and Aurel, the founders of Casambu.