The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Consumption date much lower than what was indicated to me over the phone. This beluga was just edible.
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Response from Caviar de Neuvic
Hello Sir,
Thank you for your feedback.
After checking your order, we see that you benefited from our Crazy Day offer, proposed at the beginning of September.
As part of this operation, we had offered caviars with a short DDM, information that was specified on the product sheet, this offer having been implemented as part of our clearance sale.
The caviar you received was particularly well matured, it naturally presents more pronounced flavors and a more assertive character than a younger caviar.
We remain at your disposal for any further information.
Best regards,
The Caviar de Neuvic team
F
Frederic C.
Rating: 3 out of 5
following a purchase from 24/06/2026
The quality of the order taking was perfect and fast, the products are excellent. The customer service is very good. However, the delivery arrived 5 days after the agreed date and not at the indicated address.
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Response from Caviar de Neuvic
Hello,
We sincerely thank you for your feedback and are delighted to learn that you appreciated the quality of our products and our customer service. We take your comments regarding the delivery into account and will do our best to improve this experience in the future.
Best regards,
The Caviar de Neuvic team.
D
Don T.
Rating: 3 out of 5
following a purchase from 17/06/2026
I didn't know that your caviar comes from Bulgaria. I thought it came from Neuvic. So disappointed
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your feelings.
We are sorry to hear about your disappointment. We are indeed caviar producers in Neuvic, where we raise our sturgeons and produce our Baeri and Oscietra caviars directly on our estate.
However, some species, such as Sevruga or Beluga, are not produced in Neuvic. In order to offer our customers a wider range, we work with partner fish farms located in Europe, particularly in Bulgaria and Italy. These partners are selected with the utmost care and share the same requirements as we do regarding fish welfare, breeding quality, and know-how.
Our goal is to offer exceptional caviars, whether they come from our own production or from partner producers who meet our quality standards.
We hope that this information will help you better understand our approach and we remain at your disposal if you wish to discuss further.
Best regards,
The Caviar de Neuvic team
M
Marc T.
Rating: 3 out of 5
following a purchase from 23/05/2026
Review already sent as a complaint: incomplete delivery, the scented candle is missing.
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Response from Caviar de Neuvic
Hello sir,
We thank you for your feedback and are sorry for this disappointment.
Due to the great success of our promotional offer, the stock of free candles has unfortunately been depleted more quickly than expected. Despite all our vigilance, some orders may have been shipped without this gift.
Following your complaint email, we have nevertheless proceeded with a commercial gesture to compensate for this inconvenience.
We renew our apologies for this situation and thank you for your understanding.
Best regards,
The Caviar de Neuvic team
A
Alain M.
Rating: 3 out of 5
following a purchase from 23/03/2026
5* for the caviar, 1* for the delivery: 3 delays on the delivery day by Chronofresh. Delivery scheduled for Tuesday and finally realized on Friday! I was about to cancel my order. It's unfortunately almost systematic, but this is a record.
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Response from Caviar de Neuvic
Hello,
Thank you for your sincere feedback regarding your experience with our site "Caviar de Neuvic". We are delighted that you appreciated the quality of our caviar, but we sincerely regret the inconveniences caused by the delivery delays. Please be assured that we take your feedback very seriously and will work to improve our delivery service with the carrier to avoid such situations in the future.
A
Alexandra S.
Rating: 1 out of 5
following a purchase from 18/12/2025
Disappointing. Package received 7 days after the order, an email from Chronopost saying that I modified the delivery when I did not receive the initial email. Upon receipt of the products, a box of caviar filled with liquid barely filled... A message left with customer service on 26/12 and to this day no response
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Response from Caviar de Neuvic
Hello,
We are sincerely sorry for the inconveniences encountered and fully understand your disappointment.
After checking your order and the associated complaint, we note that the requested delivery date during the order was 20/12. Unfortunately, during the holiday season, delivery times can be extended due to the very high volume of orders.
This year, the situation was complicated by an event beyond our control: blocked roads due to farmers' protests, which caused additional disruptions in our carrier's routes.
Regarding the quality issue reported, following your call on 31/12, we explained the procedure to follow. As soon as we received the necessary elements, we forwarded your file to our quality service, which got back to us on 06/01 to address your complaint.
We sincerely regret these inconveniences and remain at your disposal for any further questions.
Best regards,
The Caviar de Neuvic team
H
Henri M.
Rating: 1 out of 5
following a purchase from 27/11/2025
Very disappointed this year. The caviar suffered from delivery, unusual texture and flavor. Shipped on 16/12 received on 22/12 after 3 days stuck waiting.
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Robert M.
Rating: 3 out of 5
following a purchase from 04/12/2025
Very disappointed by the beluga but very satisfied with the oscietre R.MILLIERY
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Response from Caviar de Neuvic
The taste of caviar can vary according to palates and personal preferences. We are delighted that the Osciètre pleased you and hope to continue to surprise you during your next tastings.
C
Claude F.
Rating: 3 out of 5
following a purchase from 01/12/2025
The order announced one day.. not arrived scheduled the next day.. not arrived .. finally here on the 3rd day.! I had it at half price at Carrefour just a stone's throw away. Too bad. Note that the delivery person was efficient and communicative.
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Response from Caviar de Neuvic
Thank you for your feedback. We are sincerely sorry for the delivery delay. During the holidays, we unfortunately encountered disruptions related to strikes, which impacted a large part of our parcels. We thank you for your understanding and hope that the products still met your expectations.
Customer Service
X
Xavier G.
Rating: 1 out of 5
following a purchase from 24/11/2025
Smoked sturgeon: randomly thick slices poorly trimmed, retaining hard layers under the skin ruining all pleasure. Chewy and unpleasant. Salmon roe: good consistency but little taste. No interest. Caviar: not yet tasted. I regret this order and will not renew it regardless of the taste of the caviar when I taste it.
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Response from Caviar de Neuvic
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our products. We would be happy to offer you a solution to enhance your experience with us. Please feel free to contact us directly.
Best regards,
The Caviar de Neuvic team
D
Domitille B.
Rating: 1 out of 5
following a purchase from 31/08/2025
Spicy caviar
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Michelle A.
Rating: 1 out of 5
following a purchase from 15/07/2025
Satisfied with the ordered products
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Jean-Louis L.
Rating: 3 out of 5
following a purchase from 28/06/2025
Average. Important delivery delay (3 days) and a small discount of 10% to compensate.
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Response from Caviar de Neuvic
Hello,
Thank you for your feedback. We sincerely apologize for the delivery delay you encountered. Despite all the attention we pay to the preparation and shipping of our products, it can happen that our partner Chronofresh faces logistical unforeseen events beyond our control.
The discount to be applied aims to compensate for this inconvenience, but we understand that it may have impacted your experience. Rest assured that we remain vigilant and are doing everything possible to ensure you receive impeccable service quality.
We hope to have the pleasure of fully satisfying you with your next order.
Best regards,
The caviar customer service of Neuvic
B
Bernard P.
Rating: 1 out of 5
following a purchase from 26/06/2025
package still not delivered a week after the agreed delivery date
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Response from Caviar de Neuvic
Hello,
We are sorry for the inconveniences encountered with the delivery of your order. As soon as we noticed that the package was blocked at ChronoFresh, we immediately took all possible steps to ensure it was delivered to you. Unfortunately, as we could not obtain a precise delivery date from them, we decided to send you a second package so that you could receive your products quickly.
The difficulties encountered with ChronoFresh are unfortunately due to their organization and are beyond our control. Please be assured that we are doing everything possible for our customers to receive their products in the best conditions and within the announced deadlines.
We hope you were able to fully enjoy your tasting, and we remain at your disposal for any requests.
Best regards,
The Neuvic caviar customer service
A
Andre D.
Rating: 1 out of 5
following a purchase from 16/06/2025
client for over 10 years this is the first time we have had a problem. the BELUGA RESERVE caviar was way too SALTY the caviar had no taste according to me and my wife THIS IS FOR INFORMATION Best regards
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Response from Caviar de Neuvic
Hello,
Thank you for your loyalty and your feedback. We are sincerely sorry to hear that your experience with the Beluga Reserve caviar did not meet your expectations. Your satisfaction is our priority, and we take your comment very seriously. Please do not hesitate to contact us directly so we can discuss this.
Best regards,
The Caviar de Neuvic team
M
Marie Odile L.
Rating: 3 out of 5
following a purchase from 21/10/2024
Disappointed because some products are not at all to my taste
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Response from Caviar de Neuvic
Hello, thank you for your feedback. We are sorry to hear that the dried caviar and eel did not meet your expectations. We understand that these products can have very particular tastes and may not be suitable for everyone. We do our best to offer a selection of quality products, but taste preferences can vary. If you would like recommendations for other products or have any questions, please contact us. We'd be delighted to guide you towards alternatives that might best suit your needs. We hope to see you again in our future orders. Caviar de Neuvic Customer Service
R
Regine B.
Rating: 3 out of 5
following a purchase from 22/10/2024
the site is neither fluid nor reliable (information on shipping costs, promotional offers, etc.), leading to problems that customer service is unable to manage, resulting in tension and misunderstandings.
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Response from Caviar de Neuvic
Hello, First of all, thank you for taking the time to share your experience. At Caviar de Neuvic, all comments are taken seriously. We are very sorry to hear that you have encountered difficulties on our site, particularly with the shipping information and the accumulation of promotions. Shipping costs are 22.80€ and free shipping is 130€. This information is displayed when you create a shopping cart, then in your summary before proceeding to checkout. Our offers are not cumulative. We fully understand that this may have caused frustration and misunderstanding, and we apologize again. Rest assured that we will take your comments into consideration. We are actively working on making our site more fluid and our information clearer, so that you can enjoy a more pleasant customer experience. We will also be reviewing our processes to better support our customer service team in handling these situations. Thank you again for your constructive feedback, which will help us to move forward. We hope this mishap in no way detracts from your loyalty. Caviar de Neuvic Customer Service
E
Eric M.
Rating: 3 out of 5
following a purchase from 28/07/2024
Problem with delivery.
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Response from Caviar de Neuvic
Hello, We are very sorry for the one-day delay in the delivery of your order. We understand how frustrating this can be and apologize for the inconvenience. We are constantly working with our partners to improve our delivery times, and your feedback is essential in helping us to improve. If you have any further questions or concerns, please do not hesitate to contact us, we will be delighted to assist you. Thank you for your understanding and patience. The caviar de Neuvic team
P
Pascal M.
Rating: 1 out of 5
following a purchase from 22/01/2024
22/01/2024 09:30: order placed (ZFSJGYFQI or 10574, your choice!) 22/01/2024 09:37: emails from Caviar de Neuvic confirming payment and order 23/01/2024 15:19: SMS confirming delivery for 24/01 between 08:00 and 13:00 24/01/2024 12:45: SMS saying that an "event" has led to delivery being postponed to 25/01 between 08:00 and 13:00 25/01/2024 13:33: I call CdN as no delivery has been made.
25/01/2024 13h38: they call me back and my interlocutor tells me that the parcel is in Marseille. I tell her I'm astonished because the parcel doesn't have to go through Marseille to get from Dordogne to Seine Maritime.
25/01/2024 13h43: They call me back. My interlocutor tells me that the parcel is in Rouen. It will not be delivered this 25/01 25/01/2024 13h43: e-mail from Chronofresh telling me that "I have chosen" to change the delivery date! No, not me 25/01/2024 15h40: CdN opens a ticket n° 9513 following my communication of surprise at "my choice" to change the delivery date 25/01/2024 15h49: e-mail from CdN apologizing for the delay in delivery. 26/01/2024 08h04: SMS and e-mail from Chronofresh indicating a delivery on 26/01 between 12h50 and 13h50. 26/01/2024 14h15: no delivery, I call CdN. No return, the caller waited an hour because I had to be delivered within an hour of my 2pm call 26/01/204 2:45pm: I call CdN. Delivery in ½ hour!!! 26/01/2024 15h00: Chronofresh tells CdN that the parcel cannot be delivered on 26/01 as planned. Delivery is postponed to the next day by Chronofresh between 08:00 and 13:00. I ask for the invoice to be sent, as it is not available on the website. 26/01/2024 14h55: e-mail from Chronofresh with the same erroneous statement: "You have chosen to change the delivery date", which is wrong again. It's Chronofresh that doesn't keep to its multiple delivery notices and postpones, postpones, postpones... 26/01/2024 16h00: I call to ask for my invoice again. 26/01/2024 16h04: - Parcel not delivered for 4 days - Debit indicated by Paypal even though I don't have a Paypal account! What are the risks? - Debit identified in Luxembourg, a tax haven for Olma? Summary: 1. a lot of time wasted, no water 2. stuck at home for 4 mornings for nothing 3. what about the cold chain (in and out of the truck) 4. emails with false information 5. unable to send an invoice (not yet received as of 30/01)
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Response from Caviar de Neuvic
Hello, We sincerely apologize for this experience which does not reflect the standards of quality and service we are committed to offering our customers. We fully understand your frustration and the negative impact this situation may have had, especially for a moment as important as an anniversary. Your detailed feedback is invaluable in helping us identify areas for improvement in our logistics and communication process. Here's what we can assure you: Delivery: We are aware of the many delays and incorrect information transmitted by Chronofresh. We will be stepping up our dialogue with our logistics partner to ensure that such situations do not recur. Cold chain: We would like to reassure you that the cold chain is strictly respected. However, we understand your concerns and are at your disposal to discuss compensation or an appropriate solution. Invoicing: We regret the delay in sending your invoice. Communication: Your comments on erroneous information and response times are taken very seriously. We will review our internal procedures to improve our responsiveness. We sincerely hope to regain your trust. With renewed apologies, Caviar de Neuvic Customer Service
S
Serge P.
Rating: 1 out of 5
following a purchase from 12/12/2023
no respect for delivery dates!
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Response from Caviar de Neuvic
Dear Sir, Thank you for your order on our website and we apologize for the problem you encountered when your order was delivered 1 day late. At this time of year, our Chronofresh carrier may be experiencing difficulties in meeting delivery deadlines due to high demand. We would like to thank you for informing us of the problem so that we can report it to our carrier's sales department. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic customer service
N
Nathalie S.
Rating: 1 out of 5
following a purchase from 12/12/2023
Payment not validated, even though my credit card had been debited. Without a phone call from me on the scheduled delivery day, I would never have received my order, which arrived 2 days later.
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Response from Caviar de Neuvic
Thank you for placing your order on our website. We apologize for the problem you encountered with your order. We had a computer problem and your order was not sent to our logistics department for preparation. We have made our teams aware of the need to be vigilant when forwarding orders to our site. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic Customer Service
A
André C.
Rating: 3 out of 5
following a purchase from 16/12/2023
Attractive when opened, but a little disappointed by the gustatory side of this caviar, explaining my score; lacks a little flavor.
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Francis B.
Rating: 3 out of 5
following a purchase from 08/12/2023
Not very easy to navigate
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Response from Caviar de Neuvic
Sir, We're sorry to hear that you're having trouble navigating our website. We understand how frustrating this can be, and we're here to help you resolve this issue. In order to better understand the nature of the problems you are experiencing, could you please provide us with more details about the specific difficulties you are experiencing? For example, are you experiencing problems displaying pages, finding specific products, or other site functionality issues? We'd like to assure you that customer satisfaction is our top priority, and we'll do everything we can to resolve this issue as quickly as possible. If you wish, you can also contact us directly by phone on 05 53 80 89 57, and our customer support team will be delighted to help you. Once again, we apologize for any inconvenience caused, and thank you for informing us of this problem. We hope to be able to resolve this situation quickly and provide you with a pleasant browsing experience on our site. Caviar de Neuvic customer service
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Pierre F.
Rating: 1 out of 5
following a purchase from 11/12/2023
I had ordered this brand because the delivery date was two days after my order and it arrived later and after the day I needed it!
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Response from Caviar de Neuvic
Thank you for ordering from our website. We apologize for the problem you encountered with the delivery of your order. At this time of year, our carrier Chronofresh may experience difficulties in meeting delivery deadlines due to high demand. Thank you for informing us of the problem you encountered, so that we can report it to our carrier's sales department. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic customer service
S
Serge H.
Rating: 3 out of 5
following a purchase from 03/12/2023
non-conforming order
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Response from Caviar de Neuvic
Thank you for ordering from our website. We apologize for the problem you encountered with your order. Our consulting teams dealt with you on the phone at that time and we offered you a commercial gesture. I hope that this logistical problem will not affect your confidence in our company, and we have made our order preparation teams aware of the problem again. Sincerely, Caviar de Neuvic Customer Service
N
Nicole H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Product too salty. Disappointed to find that this caviar comes from Bulgaria.
The delivery man demanded that I go down the street rather than deliver to my home.
Otherwise no problem with the cold.
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Prade P.
Rating: 3 out of 5
following a purchase from 24/11/2023
Promotional offer not interesting given the application of shipping costs. So that was the last time.
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Guy M.
Rating: 1 out of 5
following a purchase from 24/11/2023
Chronofresh does not meet its deadlines
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Response from Caviar de Neuvic
We apologize for the delay in your delivery. Despite our best efforts to guarantee the best possible delivery, our carrier Chronofresh sometimes encounters difficulties. We apologize for the inconvenience.
C
Cyril F.
Rating: 1 out of 5
following a purchase from 20/11/2023
Superb delivery, fast and well packaged
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Response from Caviar de Neuvic
Hello, thank you very much for your comment. We are delighted that you were satisfied with our logistics service. However, it does not seem to correspond to the 1/5 rating you gave us. Probably a click error. Could you please change this rating? Many thanks in advance.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2022
impossible to order on the site! despite having gone 2 times to the end of the order, with payment in CB, 3 days after receiving an email "your basket awaits your validation". It was necessary to order manually by telephone. However, a week later, nothing had happened either, and if I hadn't called again, since my account had been debited, I'd never have received my order in time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
Misleading promotion policy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2022
totally disorganized delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
delivery not made on the day of the appointment . Made the next day without prior notice. Being away, I had to improvise a reception to avoid a 3-day postponement. I'm not sure that the cold chain was respected, especially as these were scorching hot days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2021
The service is perfect, but I haven't received the mother-of-pearl spoons. Could you please send them to me. As for the rest, nothing to say.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2021
Catastrophic delivery: parcel left for no reason in the entrance of the building without any contact from the deliveryman with me! Scandalous
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
Delivery problem with chronofresh.
Too bad ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2021
Very disappointed with the order! I called you, I'm still waiting for your call back. I promise.
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Response from Caviar de Neuvic
Hello, Following our telephone discussion, we will do our utmost to ensure that the "caviar sélection" range is better differentiated from the "caviar du Domaine" range. Have a nice day!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2021
It's not user-friendly: you have to be very careful about what you order: gram, price, etc. In addition, the delivery was cancelled without any warning. The service provider chosen to deliver is really mediocre in terms of customer relations. This is detrimental to Neuvic's image.
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Response from Caviar de Neuvic
Hello, We'd like to come back to you following the redesign of our website. This new site should make it easier for you to navigate through the ordering process. If you have any problems, please do not hesitate to contact our customer service department. We'll be delighted to advise you. Have a nice day!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2021
Delivery problem that was not honoured on the date originally planned
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier Chronofresh has experienced a delay with one of their trucks and your delivery has been delayed by a day. First of all, I would like to apologize for this delay in delivery. Despite our efforts to ensure the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. Therefore, I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. Sincerely,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2021
too expensive for the quality despite the discount
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