The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Very good product and delivery.
I had noted a request for blinis offered as a gift for the amount of my order and did not receive it.
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Richard D.
Rating: 4 out of 5
following a purchase from 26/12/2023
Sales
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Alain M.
Rating: 4 out of 5
following a purchase from 22/12/2023
practical site
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Response from Caviar de Neuvic
Hello, Thank you very much for your review and your 4 stars! We're glad you found our site convenient and easy to use. Your feedback is valuable to us, and we're constantly working to improve the online experience to make your browsing experience even more enjoyable. If you have any suggestions or comments to make your experience even better, please let us know. We look forward to assisting you on your next visit. Customer service Caviar de Neuvic
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Patrick D.
Rating: 4 out of 5
following a purchase from 14/11/2023
Disappointed by false promotions during holiday periods A clearer pricing policy would be welcome
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Brigitte C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Lack of user-friendliness and fluidity
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Serge P.
Rating: 1 out of 5
following a purchase from 12/12/2023
no respect for delivery dates!
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Response from Caviar de Neuvic
Dear Sir, Thank you for your order on our website and we apologize for the problem you encountered when your order was delivered 1 day late. At this time of year, our Chronofresh carrier may be experiencing difficulties in meeting delivery deadlines due to high demand. We would like to thank you for informing us of the problem so that we can report it to our carrier's sales department. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic customer service
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Nathalie S.
Rating: 1 out of 5
following a purchase from 12/12/2023
Payment not validated, even though my credit card had been debited. Without a phone call from me on the scheduled delivery day, I would never have received my order, which arrived 2 days later.
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Response from Caviar de Neuvic
Thank you for placing your order on our website. We apologize for the problem you encountered with your order. We had a computer problem and your order was not sent to our logistics department for preparation. We have made our teams aware of the need to be vigilant when forwarding orders to our site. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic Customer Service
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Pierre C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Too bad delivery problems spoiled the fun a bit. Delivery delayed twice by one day. Complicated to book 3 days from 8:00 am to 6:00 pm to wait for a delivery... Telephone contact with Neuvic service very pleasant and professional.
The caviar is excellent and lives up to its reputation. We thoroughly enjoyed it.
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Pascal D.
Rating: 4 out of 5
following a purchase from 09/12/2023
All right!
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Kevin C.
Rating: 4 out of 5
following a purchase from 07/12/2023
Clean packaging Packaging in good condition Delivery on time Top of the range
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Pierre F.
Rating: 1 out of 5
following a purchase from 11/12/2023
I had ordered this brand because the delivery date was two days after my order and it arrived later and after the day I needed it!
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Response from Caviar de Neuvic
Thank you for ordering from our website. We apologize for the problem you encountered with the delivery of your order. At this time of year, our carrier Chronofresh may experience difficulties in meeting delivery deadlines due to high demand. Thank you for informing us of the problem you encountered, so that we can report it to our carrier's sales department. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic customer service
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Michel F.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very good, good information
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Guy M.
Rating: 1 out of 5
following a purchase from 24/11/2023
Chronofresh does not meet its deadlines
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Response from Caviar de Neuvic
We apologize for the delay in your delivery. Despite our best efforts to guarantee the best possible delivery, our carrier Chronofresh sometimes encounters difficulties. We apologize for the inconvenience.
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Cyril F.
Rating: 1 out of 5
following a purchase from 20/11/2023
Superb delivery, fast and well packaged
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Response from Caviar de Neuvic
Hello, thank you very much for your comment. We are delighted that you were satisfied with our logistics service. However, it does not seem to correspond to the 1/5 rating you gave us. Probably a click error. Could you please change this rating? Many thanks in advance.
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Véronique B.
Rating: 4 out of 5
following a purchase from 02/11/2023
I can't give it 5 stars, I don't know anything about caviar, but I find it better than what I've tasted in supermarkets.
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Richard L.
Rating: 4 out of 5
following a purchase from 11/10/2023
Fine
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Jean-Claude G.
Rating: 4 out of 5
following a purchase from 06/10/2023
Excellent product Lousy delivery service (chronfresh). Delivery delayed twice without explanation. Avoid for a birthday or fixed date party.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Good order tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Everything is almost perfect...but no response to my 2 emails to customer service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Good product but I was not delivered on the day I expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
I sometimes had trouble validating my order, but otherwise the site is clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Clear and efficient website, order confirmation sent, delivery times respected, free shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Site ok, delivery ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
I placed an order a few days before Christmas and it arrived on time! I ordered 5 items and among them, the salmon eggs arrived in very poor condition. Despite this inconvenience, I will recommend without hesitation.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2022
impossible to order on the site! despite having gone 2 times to the end of the order, with payment in CB, 3 days after receiving an email "your basket awaits your validation". It was necessary to order manually by telephone. However, a week later, nothing had happened either, and if I hadn't called again, since my account had been debited, I'd never have received my order in time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
Misleading promotion policy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
R A S
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
active customer follow-up to compensate for chronofresh's difficulties in meeting deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
It's a good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2022
Difficulties in finalizing the order on the site and major problems with Chronofresh delivery, but my correspondent at Neuvic was very available and competent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
It was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2022
Readable site, sometimes a little slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
a little too salty, as usual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
very good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2022
very intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Top customer service and delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
speed - efficiency -
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Very good caviar but Chronopost logistics leave something to be desired
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