The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Excellent products and very professional delivery. A treat.
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Response from Caviar de Neuvic
Thank you for your review! We are happy that our service as well as our products have fully satisfied you.
The Caviar de Neuvic Customer Service
L
Laetitia G.
Rating: 5 out of 5
following a purchase from 15/12/2025
A real delight! Melting grain with a really pleasant "buttery" taste!
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Response from Caviar de Neuvic
Thank you very much for your feedback! We are delighted that you appreciated the taste of our caviar.
The Customer Service Caviar de Neuvic
M
Marie Noelle D.
Rating: 5 out of 5
following a purchase from 18/12/2025
Excellent! Tasting of 30g of Baeri. 1 small mother-of-pearl spoon for each of our 8 guests. Very pleasant taste and texture. Excellent first experience.
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Response from Caviar de Neuvic
Thank you very much for your feedback! We are delighted that you like our products.
The Customer Service Caviar de Neuvic
S
Stephane R.
Rating: 5 out of 5
following a purchase from 22/12/2025
Hello, client "100", thank you again for the rates, and order + delivery top notch!!! Happy New Year Stéphane
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Response from Caviar de Neuvic
A big thank you for your message! We are delighted that the order and delivery have fully satisfied you. The entire team also wishes you an excellent year 2026!
The Customer Service Caviar de Neuvic
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Catherine A.
Rating: 5 out of 5
following a purchase from 16/12/2025
Excellent
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France F.
Rating: 5 out of 5
following a purchase from 21/12/2025
Perfect
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Anne V.
Rating: 5 out of 5
following a purchase from 21/12/2025
Hello and Happy New Year! We are delighted with the order we placed at Caviar de Neuvic. The products were exceptional and brought joy to everyone. The delivery of the package was perfect. We will renew this type of order. Best regards, Anne VARDON
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Response from Caviar de Neuvic
Thank you very much for your feedback! Happy New Year to you as well. We are delighted that our products were appreciated and that the delivery fully satisfied you. We will be happy to assist you with your future orders.
The Caviar de Neuvic Customer Service
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Pierre B.
Rating: 5 out of 5
following a purchase from 04/12/2025
Perfect!!!
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Fabrice R.
Rating: 5 out of 5
following a purchase from 21/12/2025
perfect
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Thibaut G.
Rating: 5 out of 5
following a purchase from 28/11/2025
Top
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Larribe M.
Rating: 5 out of 5
following a purchase from 20/12/2025
Fast delivery, top quality.
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Response from Caviar de Neuvic
Thank you very much for your loyalty! We are delighted that you enjoyed your experience.
The Caviar de Neuvic Customer Service
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Pascale L.
Rating: 5 out of 5
following a purchase from 17/12/2025
Top quality, respect for deadlines, serious packaging and conditioning
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that the quality of our products, the respect for deadlines, and the care taken in packaging fully met your expectations.
Best regards,
Customer service
Caviar de Neuvic
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Charlotte D.
Rating: 5 out of 5
following a purchase from 23/10/2025
Everything very well
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Response from Caviar de Neuvic
Hello,
Thank you and we are delighted to see that your order meets your expectations.
Best regards,
Customer service
Caviar de Neuvic
E
Emmanuel A.
Rating: 5 out of 5
following a purchase from 16/12/2025
I was able to appreciate once again the quality of your caviar, the reserve was really super good I will think of you for my next festive purchases
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Response from Caviar de Neuvic
Hello,
Thank you very much for your message. We are delighted that the Osciètre Reserve has pleased you and we will be very happy to assist you with your next festive purchases.
Best regards,
Customer service
Caviar de Neuvic
E
Eric L.
Rating: 5 out of 5
following a purchase from 18/12/2025
Impeccable in delivery time and product quality although we preferred the BAERI from previous years to this year's NACCARI... a matter of taste...
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Response from Caviar de Neuvic
Hello,
Thank you for your feedback and we are delighted that the delivery times and product quality satisfied you. Preferences indeed evolve over the years and among palates, and we completely understand your preference for the Baeri.
We look forward to assisting you during your next tasting.
Best regards,
Customer service
Caviar de Neuvic
M
Maximilien T.
Rating: 5 out of 5
following a purchase from 19/12/2025
Very good Thank you
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Response from Caviar de Neuvic
Hello,
Thank you for your feedback and we are delighted that your order provided a tasting that met your expectations. Your satisfaction is our greatest reward.
Best regards,
Customer service
Caviar de Neuvic
C
Claudine B.
Rating: 5 out of 5
following a purchase from 19/12/2025
Perfect
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Response from Caviar de Neuvic
Hello,
Thank you and we are delighted to see that your order meets your expectations.
Best regards,
Customer service
Caviar de Neuvic
P
Pierre F.
Rating: 5 out of 5
following a purchase from 06/12/2025
perfect
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Response from Caviar de Neuvic
Hello,
Thank you and we are pleased to see that your order meets your expectations.
Best regards,
Customer service
Caviar de Neuvic
M
Michel B.
Rating: 5 out of 5
following a purchase from 16/12/2025
I cannot respond to you because it was a gift that I gave without tasting it.
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Response from Caviar de Neuvic
Hello,
Thank you for your feedback. We completely understand and hope that the recipient of the gift was able to appreciate your thoughtfulness. Please feel free to share their impressions if the opportunity arises!
Best regards,
Customer service
Caviar de Neuvic
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Patricia D.
Rating: 5 out of 5
following a purchase from 19/12/2025
Super fast delivery, excellent caviar! Thank you
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Response from Caviar de Neuvic
Thank you very much for your feedback! We are delighted that the delivery met your expectations and that our caviar fully satisfied you.
Best regards,
Customer service
Caviar de Neuvic
S
Sophie R.
Rating: 5 out of 5
following a purchase from 12/12/2025
Very good product. Given the expiration dates of the shipped products, I recommend allowing a bit of leeway on the delivery to avoid any scares. Note the very high availability of the sales service. I would order again.
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback and constructive remarks. We are delighted that the quality of our products and the availability of our sales service met your expectations.
We would be happy to welcome you again for your next order.
Best regards,
Customer service
Caviar de Neuvic
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Audrey V.
Rating: 5 out of 5
following a purchase from 17/12/2025
Perfect thank you
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that the product met your expectations.
Best regards,
Customer service
Caviar de Neuvic
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Veronique D.
Rating: 5 out of 5
following a purchase from 10/12/2025
Perfect products arrived on the scheduled day
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that our products were very appreciated and hope to continue offering you pleasant tastings.
Best regards,
Customer service
Caviar de Neuvic
X
Xavier G.
Rating: 5 out of 5
following a purchase from 16/12/2025
Delivery on time, Caviar Baeri signature fine and fragrant. Box of 100g is more than enough for 2. Delicious blinis to absolutely order.
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that our products were very appreciated and hope to continue offering you pleasant tastings.
Best regards,
Customer service
Caviar de Neuvic
C
Charles N.
Rating: 5 out of 5
following a purchase from 18/12/2025
Very good
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Catherine V.
Rating: 5 out of 5
following a purchase from 18/12/2025
Very good, too bad it's still a bit expensive, otherwise we would eat it more often!...
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that our products have been very appreciated and hope to continue offering you pleasant tastings.
Best regards,
Customer service
Caviar de Neuvic
B
Bernard C.
Rating: 5 out of 5
following a purchase from 15/12/2025
Despite an error in the order, which was quickly rectified, this company is serious and offers good products.
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that the situation was quickly rectified and that you appreciate the quality of our products. Your trust is precious to us and we hope to continue fully satisfying you with your future orders.
Best regards,
Customer service
Caviar de Neuvic
C
Christian M.
Rating: 5 out of 5
following a purchase from 05/12/2025
Excellent product, top quality, from refrigerated delivery to tasting everything is really perfect.
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that our products have been very appreciated and we hope to continue offering you pleasant tastings.
Best regards,
Customer service
Caviar de Neuvic
A
Alexandra S.
Rating: 1 out of 5
following a purchase from 18/12/2025
Disappointing. Package received 7 days after the order, an email from Chronopost saying that I modified the delivery when I did not receive the initial email. Upon receipt of the products, a box of caviar filled with liquid barely filled... A message left with customer service on 26/12 and to this day no response
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Response from Caviar de Neuvic
Hello,
We are sincerely sorry for the inconveniences encountered and fully understand your disappointment.
After checking your order and the associated complaint, we note that the requested delivery date during the order was 20/12. Unfortunately, during the holiday season, delivery times can be extended due to the very high volume of orders.
This year, the situation was complicated by an event beyond our control: blocked roads due to farmers' protests, which caused additional disruptions in our carrier's routes.
Regarding the quality issue reported, following your call on 31/12, we explained the procedure to follow. As soon as we received the necessary elements, we forwarded your file to our quality service, which got back to us on 06/01 to address your complaint.
We sincerely regret these inconveniences and remain at your disposal for any further questions.
Best regards,
The Caviar de Neuvic team
F
Frederic G.
Rating: 5 out of 5
following a purchase from 27/11/2025
Thank you for the quality of service, the kindness of the staff, and the quality of the product. Experience to be renewed.
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that our products have been very appreciated as well as your experience with our sales service. We hope to continue offering you pleasant tastings.
Best regards,
Customer service
Caviar de Neuvic
P
Pierre D.
Rating: 5 out of 5
following a purchase from 07/12/2025
Quality products, and friendly and efficient service. I am happy to have (re)discovered sturgeon meat, delicate, tasty, and substantial
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that our sturgeon has been very appreciated and we hope to continue offering you pleasant tastings.
Best regards,
Customer service
Caviar de Neuvic
S
Simon & Morgan F.
Rating: 5 out of 5
following a purchase from 16/12/2025
My sincere thanks to Emily for facilitating the delivery to Castelnau Monratier. My children really enjoyed the caviar. It seems it was really delicious.
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Response from Caviar de Neuvic
Thank you very much for your loyalty! We are delighted that your experience with our products pleased you.
Caviar de Neuvic Customer Service
S
Sylvie C.
Rating: 5 out of 5
following a purchase from 18/12/2025
We loved it!!! Thank you
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that our products were very appreciated and we hope to continue offering you pleasant tastings.
Best regards,
Customer service
Caviar de Neuvic
A
Alexandre B.
Rating: 5 out of 5
following a purchase from 11/12/2025
Received my package on the requested date. Very good products
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that your experience was very appreciated and we hope to continue offering you pleasant tastings.
Best regards,
Customer service
Caviar de Neuvic
R
Roland P.
Rating: 5 out of 5
following a purchase from 06/12/2025
All products were excellent, especially the caviar.
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that your experience was very appreciated and we hope to continue offering you pleasant tastings.
Best regards,
Customer service
Caviar de Neuvic
D
Dominique F.
Rating: 5 out of 5
following a purchase from 06/12/2025
Very good
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Catherine D.
Rating: 5 out of 5
following a purchase from 16/12/2025
Everything was perfect
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Response from Caviar de Neuvic
Hello,
Thank you very much for your feedback. We are delighted that your experience was very appreciated.
Best regards,
Customer service
Caviar de Neuvic
D
Danielle P.
Rating: 5 out of 5
following a purchase from 16/12/2025
very good value for money; delivery always precise. Great variety of products.
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