The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
The site and the product are very good but the carrier did not respect the delivery time, bad customer service from the carrier, too bad.
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Response from Caviar de Neuvic
Hello, Thank you very much for taking the time to share your experience and for giving us a 4 star rating despite the inconvenience encountered with the carrier. We are delighted that you enjoyed our site and our products. However, we are very sorry that the carrier did not meet the delivery deadline and that their customer service did not live up to your expectations. While this situation is beyond our control, we understand how frustrating it can be. Your feedback is valuable, and we will pass it on to our logistics partner so that they can improve their services and prevent this type of situation from recurring. We look forward to seeing you again. Caviar de Neuvic Customer Service
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Jean Christian B.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very good product and delivery.
I had noted a request for blinis offered as a gift for the amount of my order and did not receive it.
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Richard D.
Rating: 4 out of 5
following a purchase from 26/12/2023
Sales
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Alain M.
Rating: 4 out of 5
following a purchase from 22/12/2023
practical site
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Response from Caviar de Neuvic
Hello, Thank you very much for your review and your 4 stars! We're glad you found our site convenient and easy to use. Your feedback is valuable to us, and we're constantly working to improve the online experience to make your browsing experience even more enjoyable. If you have any suggestions or comments to make your experience even better, please let us know. We look forward to assisting you on your next visit. Customer service Caviar de Neuvic
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Patrick D.
Rating: 4 out of 5
following a purchase from 14/11/2023
Disappointed by false promotions during holiday periods A clearer pricing policy would be welcome
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Brigitte C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Lack of user-friendliness and fluidity
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Pierre C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Too bad delivery problems spoiled the fun a bit. Delivery delayed twice by one day. Complicated to book 3 days from 8:00 am to 6:00 pm to wait for a delivery... Telephone contact with Neuvic service very pleasant and professional.
The caviar is excellent and lives up to its reputation. We thoroughly enjoyed it.
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Pascal D.
Rating: 4 out of 5
following a purchase from 09/12/2023
All right!
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Kevin C.
Rating: 4 out of 5
following a purchase from 07/12/2023
Clean packaging Packaging in good condition Delivery on time Top of the range
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Michel F.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very good, good information
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Véronique B.
Rating: 4 out of 5
following a purchase from 02/11/2023
I can't give it 5 stars, I don't know anything about caviar, but I find it better than what I've tasted in supermarkets.
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Richard L.
Rating: 4 out of 5
following a purchase from 11/10/2023
Fine
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Jean-Claude G.
Rating: 4 out of 5
following a purchase from 06/10/2023
Excellent product Lousy delivery service (chronfresh). Delivery delayed twice without explanation. Avoid for a birthday or fixed date party.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Good order tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Everything is almost perfect...but no response to my 2 emails to customer service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Good product but I was not delivered on the day I expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
I sometimes had trouble validating my order, but otherwise the site is clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Clear and efficient website, order confirmation sent, delivery times respected, free shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Site ok, delivery ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
I placed an order a few days before Christmas and it arrived on time! I ordered 5 items and among them, the salmon eggs arrived in very poor condition. Despite this inconvenience, I will recommend without hesitation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
R A S
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2022
Impossible to make the reservation by internet I had to phone to place the order and on top of that you forgot the 2 mother of pearl spoons!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
active customer follow-up to compensate for chronofresh's difficulties in meeting deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
It's a good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2022
Difficulties in finalizing the order on the site and major problems with Chronofresh delivery, but my correspondent at Neuvic was very available and competent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
It was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2022
Readable site, sometimes a little slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
a little too salty, as usual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
very good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2022
very intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Top customer service and delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
speed - efficiency -
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Very good caviar but Chronopost logistics leave something to be desired
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
To be perfect, it would just take a little longer between the delivery notification and the actual delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2021
Delivery ok products pqsconwoes for now,a plus.un peu cher!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
PArfait
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2021
THERE MAY BE PROBLEMS, WE TRY TO CATCH THE UNHAPPY CUSTOMER, BUT WE DON'T SEND HIM ADVERTISING.
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Response from Caviar de Neuvic
Hello, Unfortunately, our carrier has experienced a delay with one of their trucks and your delivery has been delayed. First of all, I would like to apologize for this delay in delivery. Despite our efforts to guarantee the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. To ensure this, if you wish, we can ask for the temperature curves of your parcel to be tracked. To assure you of this, if you wish, we can ask for the temperature curves of your parcel to be tracked. If you allow us to do so, we will contact you shortly by email for a commercial gesture. Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
I am satisfied with the caviar osciétre have not yet tasted the resye of my order
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