The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
Hello, Thank you very much for your positive feedback! We're delighted to hear that you find our website simple, clear and convenient to use. We strive to make your online experience as pleasant as possible, and your feedback encourages us to continue in this direction. If you have any suggestions or additional requirements, please let us know. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
T
Therese Marie D.
Rating: 5 out of 5
following a purchase from 24/06/2024
very good service in terms of on-time delivery
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Response from Caviar de Neuvic
Hello Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that your delivery went well and that you are satisfied with our service. Your satisfaction is our priority, and your feedback encourages us to continue to provide a quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
I
Isabelle L.
Rating: 5 out of 5
following a purchase from 03/06/2024
Very good, no problem
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Response from Caviar de Neuvic
Hello Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that your delivery went well and that you are satisfied with our service. Your satisfaction is our priority, and your feedback encourages us to continue to provide a quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
A
Atika Z.
Rating: 5 out of 5
following a purchase from 16/05/2024
Order received on time Very well packaged with respect for the cold chain, essential in my eyes The products are of very good quality It's a great discovery Neuvic I will recommend Neuvic without hesitation
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Response from Caviar de Neuvic
Hello, Thank you very much for your enthusiastic feedback! We are delighted to hear that your order was received on time and that you appreciated the cold chain packaging and the quality of our products. We are delighted that you have discovered caviar de Neuvic and are satisfied with your experience. Your positive comments encourage us to continue offering high quality products and service. We look forward to serving you again in the near future. Please do not hesitate to contact us if you have any further questions or needs. Thank you again for your trust and recommendation. Caviar de Neuvic customer service
C
Christiane J.
Rating: 5 out of 5
following a purchase from 21/05/2024
Well-packaged products
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted to hear that you found our products well packaged. We place great importance on packaging to ensure the quality and freshness of our products until they reach you. Your satisfaction is our priority, and your feedback encourages us to maintain these high standards. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
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Pascal L.
Rating: 5 out of 5
following a purchase from 08/05/2024
Very good product
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Response from Caviar de Neuvic
Hello Thank you very much for your positive review! We are delighted that you like our products. Your satisfaction is our priority. Customer satisfaction motivates us to offer the best products. Don't hesitate to consult our newsletters to take advantage of our offers throughout the year. Have a wonderful day!
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Xavier C.
Rating: 5 out of 5
following a purchase from 30/04/2024
Clear and practical
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Response from Caviar de Neuvic
Hello Thank you very much for your review! We're glad you were satisfied with our product and that you found our website clear and practical. We value your feedback. Please do not hesitate to contact us if you have any further questions or needs. Have a nice day!
P
Pascal L.
Rating: 5 out of 5
following a purchase from 15/04/2024
Very good quality
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Response from Caviar de Neuvic
Hello, Thank you very much for your review! We are delighted to hear that you find our caviar of very high quality. Your satisfaction is our priority. Please do not hesitate to come back to us if you have any questions or require further information. Have a wonderful day! Customer service caviar de Neuvic
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Pascal L.
Rating: 5 out of 5
following a purchase from 26/03/2024
Easy to navigate, fast delivery Excellent, compliant product
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Response from Caviar de Neuvic
Hello, Thank you for your feedback and your 5-star review! We're delighted to hear that you enjoyed browsing our site, the speed of delivery, and above all, the quality of our products. Your satisfaction is our greatest reward and encourages us to maintain a high level of service. Don't hesitate to come back to us for any other order or question, we'll be delighted to assist you again. Customer service Caviar de Neuvic
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Daniel A.
Rating: 5 out of 5
following a purchase from 14/03/2024
Very good, impeccable, careful and attentive service.
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Response from Caviar de Neuvic
Hello, Thank you very much for your review! We are delighted to know that our service has lived up to your expectations. Your satisfaction is our greatest reward. Please don't hesitate to contact us if you have any further questions. Have a wonderful day! Customer service caviar de Neuvic
D
Daniel A.
Rating: 5 out of 5
following a purchase from 22/02/2024
Nothing to say, everything is wonderful.
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Response from Caviar de Neuvic
Hello, Thank you very much for your feedback and your 5-star rating! We are happy to hear that your order went well. We sincerely hope that our delicatessen products and our Osciètre caviar lived up to your expectations. Your satisfaction is our greatest reward, and we value your opinions so that we can continue to meet your expectations. See you soon for new taste experiences. Caviar de Neuvic Customer Service
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Lionel P.
Rating: 5 out of 5
following a purchase from 14/01/2024
Very well done and easy to navigate for ordering
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Response from Caviar de Neuvic
Hello, Thank you for your 5 star review! We are happy to hear that your Caviar de Neuvic experience went well. We hope that our Baeri caviar and delicatessen products fully met your expectations. We look forward to seeing you among our next orders! Caviar de Neuvic Customer Service
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Nicolas E.
Rating: 5 out of 5
following a purchase from 09/02/2024
Efficient customer service, smooth delivery
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Response from Caviar de Neuvic
Hello, Thank you very much for your excellent feedback and 5-star rating! We're delighted that you appreciated our efficient customer service and smooth delivery. Your satisfaction is our priority, and your words encourage us to continue on this path. We look forward to seeing you soon for another order! Customer service Caviar de Neuvic
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Bernard C.
Rating: 5 out of 5
following a purchase from 08/02/2024
well
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star rating! Your satisfaction is our priority! See you soon for more taste experiences! Customer service Caviar de Neuvic
Hello, Thank you for your review and generous 5-star rating. We are very happy to hear that your Caviar de Neuvic experience was a success. At Caviar de Neuvic we do our utmost to meet your expectations. That's why your feedback is so important and helps us to continually improve. Thank you for your order and for your confidence. Customer service Caviar de Neuvic
C
Céline F.
Rating: 5 out of 5
following a purchase from 05/02/2024
Perfectly clear, easy-to-use site
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We're delighted that you find our site clear and easy to use. We've designed our platform so that every visitor can navigate with ease and enjoy a smooth, pleasant experience. Your satisfaction is our priority, and your compliments on the ergonomics of our site are a fine acknowledgement of our efforts. We will continue to improve our online services to offer our customers the best possible experience. We look forward to serving you again soon. Caviar de Neuvic Customer Service
J
Jefferey G.
Rating: 5 out of 5
following a purchase from 02/02/2024
Fast, careful delivery. 1st caviar tasting much appreciated.
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We are delighted that you appreciated the speed and care of the delivery. At Caviar de Neuvic, we attach great importance to ensuring that every order arrives in the best possible condition, and your comments confirm that our efforts are bearing fruit. We're also delighted to hear that your first caviar tasting was a success! Neuvic caviar is the fruit of unique know-how, and we're proud to be able to offer you an exceptional taste experience. We hope this first tasting will be the start of many more discoveries with our products. Don't hesitate to come back to us for new gastronomic adventures! Caviar de Neuvic Customer Service
I
Isabelle L.
Rating: 5 out of 5
following a purchase from 08/01/2024
We received the advertisement by post. We went to the site without any problem and placed the order. Delivery was on time. The box is magnificent. Thank you
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Response from Caviar de Neuvic
Hello, Thank you very much for your review! We're glad you enjoyed our advertising and found our site easy to use. We are delighted that the delivery went as planned and that you liked the box. Your satisfaction is our top priority. Thank you again for your trust and support. Have a wonderful day! Customer service caviar de Neuvic
M
Marie Thérèse D.
Rating: 5 out of 5
following a purchase from 09/12/2023
Very creamy Not too salty. Pleasant taste
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! We are delighted to hear that our Baeri caviar has met your expectations. Your satisfaction is our greatest reward. We hope to see you again soon among our next orders. Customer service Caviar de Neuvic
D
Dima H.
Rating: 5 out of 5
following a purchase from 15/12/2023
Thank you for the quality of the product, the on-time delivery and the follow-up.
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review! At Caviar de Neuvic the quality of our products is paramount. We are delighted that our Baeri caviar lived up to your expectations. Every detail counts for us and we work every day to make your customer experience a success. We look forward to hearing from you soon. Customer service Caviar de Neuvic
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Francoise M.
Rating: 5 out of 5
following a purchase from 26/12/2023
Well packaged and perfect delivery
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We are delighted to hear that the packaging and delivery of your order lived up to your expectations. We pay particular attention to every detail, from the preparation of your package to its delivery, to ensure that your experience with Caviar de Neuvic is impeccable. We look forward to working with you. Caviar de Neuvic Customer Service
A
Andre L.
Rating: 5 out of 5
following a purchase from 27/12/2023
Everything was perfect
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Response from Caviar de Neuvic
Hello, Thank you for your review and your superb 5-star rating! Customer satisfaction is very important to us. We are very happy to hear that your experience was perfect. We look forward to seeing you again in the future. Customer service Caviar de Neuvic
'
'Patrick' L.
Rating: 5 out of 5
following a purchase from 21/12/2023
Impeccable telephone service Easy payment by bank transfer Chronofresh delivery on time as planned. Perfect freshness and, above all, impeccable quality of the product itself (oscietre caviar) - in short, the top level of know-how from this French company ... we already had vodka, now we have eggs ....
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Response from Caviar de Neuvic
Hello, Thank you very much for your glowing 5-star review! We are delighted to read that your experience with Caviar de Neuvic lived up to your expectations. Your satisfaction with the quality of our telephone service, the ease of payment, the punctuality of Chronofresh delivery, and the freshness of our products touches us deeply. We are also delighted that our Osciètre caviar has won you over with its impeccable quality. At Caviar de Neuvic, we make it a point of honor to promote French know-how, and your words encourage our entire team to continue excelling in what we do. We hope to have the pleasure of accompanying you again very soon for new exceptional tastings. Caviar de Neuvic Customer Service
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Sas Jean Louis F.
Rating: 5 out of 5
following a purchase from 20/12/2023
Unquestionable and very professional contact and responsiveness.
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Response from Caviar de Neuvic
Hello, Thank you so much for your 5-star review and your encouraging words! We're delighted that you appreciated the quality of our contact and our responsiveness. At Caviar de Neuvic, we are committed to offering impeccable service, combining professionalism and availability, to guarantee the best possible experience for our customers. Your compliments are a great reward for our team, always dedicated to meeting your needs with speed and attention. We remain at your disposal for any future requests and hope to have the pleasure of accompanying you again very soon. Caviar de Neuvic Customer Service
M
Michael R.
Rating: 5 out of 5
following a purchase from 19/12/2023
a simple, intuitive site with an attractive product presentation
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We're delighted that you found our site simple and intuitive, and that the presentation of our products appealed to you. We take particular care to provide a smooth, pleasant browsing experience, with each product presented with care, so that you can easily discover our offers and make your choices with ease. Your compliments encourage us to continue in this direction, and to constantly improve our site to make it even more accessible and attractive. We hope you enjoy revisiting our site for future orders and discoveries. Caviar de Neuvic Customer Service
J
Jean C.
Rating: 5 out of 5
following a purchase from 15/12/2023
RAS Professionalism
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review! We are very pleased that you enjoyed your experience with us. At Caviar de Neuvic, your satisfaction is our priority. We look forward to seeing you again in the future. Customer service Caviar de Neuvic
G
Georges L.
Rating: 5 out of 5
following a purchase from 11/12/2023
fine
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Antoine C.
Rating: 5 out of 5
following a purchase from 20/12/2023
Perfect for online ordering service. Received on time, delivered with care for a tasting at Château de Bacqueville.
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Alain L.
Rating: 5 out of 5
following a purchase from 21/12/2023
As usual, impeccable service.
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Hélène D.
Rating: 5 out of 5
following a purchase from 19/12/2023
Perfect, super fresh products, delivered in record time and delicious!
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Thibaut G.
Rating: 5 out of 5
following a purchase from 19/12/2023
Good quality products! The caviar and vodka were the perfect accompaniment to our family holiday meals!
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Philippe R.
Rating: 5 out of 5
following a purchase from 12/12/2023
Delivery on time. Perfectly packaged, respecting the cold chain.
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Pierre B.
Rating: 5 out of 5
following a purchase from 13/12/2023
Order arrived on time as agreed, quality products, but that's no surprise !!...
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Ludovic C.
Rating: 5 out of 5
following a purchase from 19/12/2023
Very intuitive
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Francois B.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good for a first order. Partnership with conciergerie crédit agricole.
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Danielle A.
Rating: 5 out of 5
following a purchase from 19/12/2023
Excellent as every year!
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Jean Jacques L.
Rating: 5 out of 5
following a purchase from 15/12/2023
Responsiveness, precision, accuracy, no problems at all.
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Georges M.
Rating: 5 out of 5
following a purchase from 17/12/2023
Fluctuating delivery cheek: 20th then 21st then 20th then 21st!
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Jean Paul A.
Rating: 5 out of 5
following a purchase from 12/12/2023
apart from the initial confusion of civility / initial postal address due to the drafting of promotional and commercial documents, perfect!
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Pascal D.
Rating: 5 out of 5
following a purchase from 05/12/2023
Very good, impeccable service, careful and attentive. I recommend it!
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