Customer reviews of CBDOO

Hello Michiel,

Thank you for your feedback.

A small clarification: you ordered the Small Bud Shiva Haze, a range specifically composed of small buds as indicated in its name, it is offered at a reduced price for this reason. The reduced size of the buds is therefore normal and indicated in the product description.

Regarding the wood (you are probably referring to twigs), please know that we carry out careful manicuring on all our products and that we do not sell any batch with twigs. The slightly leafier batches are explicitly indicated in the clearance range but this does not concern your order. However, it can happen that the buds break during transport, revealing more stems upon receipt. That is why we would have liked to discuss this with you to understand what happened.

We always strive to make 100% of our customers satisfied, which is why we have tried to contact you several times. Please do not hesitate to reach out to us via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Linda,

Thank you for taking the time to share your feedback.

We are sorry that the Super Royal Haze seemed too dry to you. For your information, it is one of our best-selling varieties that receives a lot of positive feedback; therefore, it is unlikely that the quality of the batch is to blame. However, transportation and storage conditions (heat, dry air) can dry out the flowers after shipping. We understand that everyone has different tastes and preferences, and we strive to satisfy all our customers.

We would have liked to offer you this solution directly. We tried to reach you to find an arrangement. Please feel free to contact us again via chat, phone, SMS, email, or social media: we would be happy to offer you a commercial gesture.

Best regards,
The CBDOO team

Hello David,

Thank you for taking the time to leave your feedback. We are sincerely sorry that the quality did not meet your expectations.

We conduct a strict selection of our flowers and resins and only offer the best batches for sale. Could you tell us more about what did not convince you? With nearly 100 different varieties in our shop, we are confident that we can find a product that suits you.

We always strive to make 100% of our customers satisfied, which is why we have tried to contact you several times. Please feel free to reach out to us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Joffrey,
Thank you very much for your feedback,

We understand that by ordering only one variety, it may not suit everyone as tastes and preferences vary. However, we are convinced that with nearly 80 different varieties in our store, you could have found several products that suit you.

We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is the satisfaction of our customers, please do not hesitate to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Laurence,

Thank you for taking the time to share your feedback. The effects of products can vary depending on many factors, such as the method of consumption or individual sensitivity. What works very well for some may be more subtle for others.

Regarding the fact that the Cali Kush makes you cough, have you considered vaporizing it?

We always strive to make 100% of our customers satisfied. This is also why we have tried to contact you by phone several times to find a solution and offer you a goodwill gesture.

Our priority is the satisfaction of our customers, do not hesitate to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Bonjour Larissa,

Merci d'avoir pris le temps de partager votre avis. Nous sommes sincèrement navrés que les fleurs et l'huile n'aient pas répondu à vos attentes.

Les effets des produits peuvent varier en fonction de nombreux facteurs, tels que la sensibilité individuelle ou la méthode de consommation. Nous sommes persuadés qu'avec près de 100 variétés différentes sur notre boutique, nous pourrions trouver des produits qui vous correspondent mieux.
Nous avons tenté de vous contacter à plusieurs reprises afin de vous proposer une solution. Notre priorité est votre satisfaction, n'hésitez pas à nous recontacter par chat, téléphone, SMS, mail ou sur les réseaux sociaux.

Bien à vous,
L'équipe CBDOO

Hello Charlotte,

we are sincerely sorry to learn that your experience did not meet your expectations.
We tried to contact you to find a solution to remedy your dissatisfaction but we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we are available if you wish to discuss further, you can reach us at any time, contact us by chat, phone, sms, email

Best regards
The CBDOO team

Hello Greg,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations.

Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that everyone's tastes and preferences are different. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you, particularly the hydroponic range.

For your information, we tried to contact you to find a solution (refund of order or sending a premium sample).

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Jerome,

Thank you for your honesty. We are sincerely sorry to read that this experience did not meet your expectations.

We want to find a solution.

I have tried to contact you multiple times following our brief phone conversation (you were at work at that time), but I have not been able to reach you since then.
It seems that you only ordered one variety: the G13 Haze. With over 100 varieties in our catalog, it sometimes happens that you don't hit the right one on the first try. Apparently, this flower was too light for you and did not match your sensitivity. Your feelings are what matter most, and we completely understand that.
We certainly do not want you to be left with a failure. As briefly mentioned on the phone, we are giving you the choice between two solutions to make things right:
1. A free exchange for a higher range: We will select a more powerful and better-suited variety for you.
2. A full refund of your order.

Could you please contact me by phone or message to confirm the solution that suits you best?
Hoping to be able to talk with you soon,
The CBDOO team

Hello Frédéric,

Thank you for taking the time to give us your feedback on all of your products. We completely understand your feelings.
We have noted that you are a "long-time consumer". Indeed, the products in your order (such as the Creamy OG CBG or the Cheesy Iceolator) are chosen for their aromatic finesse, but CBG offers a very subtle effect that may go unnoticed for a connoisseur used to more pronounced sensations.

At CBDOO, we never leave a customer with mixed feelings. That is why, as part of our "100% Satisfied" guarantee, we have tried to reach you more than 15 times by phone to offer you a solution.

Among our 100 different references, some references might suit you better. Would you agree to a free exchange of your order for more intense products (Premium / Hydro range; more intense resins)?

Since we have not been able to reach you by phone, we invite you to contact us directly at 06 70 73 89 02 or by email. We really want to turn this "meh" experience into a heartwarming discovery.

Hoping to be able to exchange with you soon,
The CBDOO team

Hello Tybaud,
Thank you for taking the time to share your feelings. We are sincerely sorry to read that the quality did not meet your standards.

We have noted that your order was exclusively for the 3X FILTERED CBN. This is a product with a very specific profile that does not always suit all palates, as tastes and expectations regarding textures and aromas are very personal.

However, at CBDOO, your satisfaction comes before anything else. We tried to reach you by phone to find an immediate solution, but we were unable to contact you. We want to offer you a solution.
As stated in our commitments, we apply a "100% Satisfied" guarantee.

With over 100 different products, we offer a wide range to satisfy all profiles: from the "small budget" (for those looking for the lowest price) to the "high quality" (our hydroponic range, more expensive but of superior quality). It is possible that the chosen product does not correspond to the range you were hoping for.

This is precisely why we exchange any product that does not suit you for free.

We do not want you to remain with this negative impression.
Since we were unable to reach you by phone, we invite you to contact us directly at 06 70 73 89 02 or by email. We really want you to be satisfied and we would like to find the ideal solution with you.

Hoping to be able to talk with you soon,
The CBDOO team

Hello Jean Paul,
Thank you for your feedback,

The effects of the products can vary depending on many factors, such as the method of consumption or individual sensitivity.
If you want more powerful CBD products, we can recommend our hydroponic range.

We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Do not hesitate to contact us again via chat, phone, SMS, email, or through our social networks, we remain entirely at your disposal.

Best regards,
The CBDOO team

Hello Mickael,
Thank you very much for your feedback,

We understand that by ordering only one variety, it may not suit everyone as tastes and preferences vary greatly. However, we are convinced that with nearly 80 different varieties in our store, you could have found several products that suit you.

We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is the satisfaction of our customers, please do not hesitate to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Abdelkader,
We are sincerely sorry to learn that your experience did not meet your expectations. We tried to contact you again to better understand your dissatisfaction and address it, but we have not received a response from you.
Our priority remains the satisfaction of our customers, and we are of course at your disposal if you wish to discuss further. Do not hesitate to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Laura,
Thank you very much for your feedback,

We understand that tastes can vary, but it seems that the issue does not come from the quality of our products, but rather from a matter of personal preference. We understand that when ordering a variety, it may not suit everyone as tastes and preferences differ. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you.

To be honest, we are quite surprised; we confirm that several of the products you ordered are best sellers (OG Kush, G13 Haze, Hydroponic Zombie Kush) and receive a lot of positive reviews, which cannot be the case if the products have no taste. However, we understand that tastes and colors differ for everyone.

We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is the satisfaction of our customers, do not hesitate to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Stephane,
Thank you for your feedback,

Regarding your comment on the products, we would like to provide some clarifications.

The effects of the products can vary depending on many factors, such as the method of consumption or individual sensitivity.
If you are looking for more potent CBD products, we can recommend our hydroponic range. For your information, this remains CBD, which consequently offers mild effects.

We always strive to make 100% of our customers satisfied. This is also why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Do not hesitate to contact us again via chat, phone, SMS, email, or through our social media, we remain entirely at your disposal.

Best regards,
The CBDOO team

Hello Charlotte,

Thank you for taking the time to share your feedback. We are sorry to hear that our products did not meet your expectations. Your satisfaction is essential to us. Please feel free to contact us to discuss and see how we can improve your experience with CBDOO.

Best regards,
The CBDOO team

Hello Nadia,
Thank you for your feedback,

Regarding your comment about the products, we would like to clarify a few points. First of all, we apologize that they caused you tingling sensations; to be honest, this is not the type of feedback we are used to receiving. Did you spray the products?

The effects of the products can vary depending on many factors, such as the method of consumption or individual sensitivity. Also, we would like to remind you that our products are not medications and have no medical purpose. If you are using other medications concurrently, we always recommend asking your treating physician if the use of CBD is permitted based on the medications used.

We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Please do not hesitate to contact us again via chat, phone, SMS, email, or through our social media; we remain entirely at your disposal.

Best regards,
The CBDOO team

Hello Mr. Boukherma.

For almost a year now, you have been flooding us with negative reviews. Each time you claim to be very disappointed with our products, stating that you will never order again.

Since the last review posted on March 31 where you mentioned "I threw everything away and no longer recommend," you have placed 7 different orders. A priori, you are satisfied with our store since you are reordering, but it is impossible to contact you so that we can find a solution that would suit you.

If you decide to change your mind, we invite you to contact us directly via chat, phone, SMS, email, or on social media. We are convinced that we can find a solution that meets your requests.

Best regards,
The CBDOO team

Hello Natahel,

Thank you for taking the time to share your feelings.
For your information, we always perform a meticulous manicure to offer our clients quality products without visible stems.

Unfortunately, during transport, it sometimes happens that the buds break slightly. Unfortunately, this makes more stems appear on your side when opening the bag.

We have tried to contact you to find a solution.

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

600 Hello Federico,
Thank you for your feedback,
We are sorry if the products received seemed too dark to you. We do our best to offer a wide range of different products in our store, while providing lighter varieties than others. If you are looking for flowers of a bright light green, we recommend the hydroponic range.

For your information, we have tried to contact you to find a solution (order refund or sending a premium sample).

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

1f91f3 Hello Bilal,
Thank you for your detailed feedback.

We would like to clarify your comment, the Lemon OG Candy was a variety on clearance, its dark color and slightly inferior quality to our standards were indicated in the product description, while being offered at a reduced price. Regarding the gift, we do not understand which variety you are referring to as you received 5 grams of Small Bud Watermelon as a gift and not 2 grams.

We take your remark into account to further improve our selection. We are pleased that the other varieties met your expectations, even though we remain disappointed with this rating of 2 stars out of 5 for 2 varieties out of 8 received that did not convince you. We understand that tastes and preferences can vary, and that one variety may be less suitable than others.

For your information, we have tried to contact you to find a solution (order refund or sending a premium sample).

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Mickael,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback (see guaranteed reviews). It is therefore curious that you did not like anything. Not to mention that the products you ordered come from several different growers and there are many best sellers that have never or almost never received negative reviews.

We understand that tastes can vary, but in this specific case, it seems that the issue does not come from the quality of our products, but rather from a matter of personal preference. If you do not like legal cannabis, it is normal that you do not like our products, and in this case, your comment is completely biased.

Moreover, why did you not contact us and refuse all forms of contact to find a solution (order refund or resending of samples)?

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Yannis,
Thank you for your feedback,

We regret that the experience did not meet your expectations. The perception of flavors can vary from person to person, but we want to clarify that our CBD products contain no flavoring or chemical additives. They are made solely from natural ingredients, carefully selected. Furthermore, we would like to add that you have only tasted the Warzone and the White Widow V3; our shop offers nearly 80 different varieties, and we are convinced that you could have found several products that suit you. However, we completely understand that individual tastes and preferences can vary, and that one variety may be less suitable than others.

For your information, we have tried to contact you to find a solution (order refund or sending a premium sample), and we find it unfortunate to judge a shop after having tasted only two products in total.

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Thibaut,
Thank you for taking the time to share your feelings. Your feedback surprises us even more since all of our products are made from 100% natural ingredients, without any chemical treatment added to the flowers.

The effects of the molecules vary from person to person. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. Regarding CBD, it is quite normal to feel little effect, as it only provides a slight relaxation.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied. Furthermore, we would like to add that you have placed another order in the meantime; why reorder if you are not satisfied with our products?

Best regards,
The CBDOO team

Hello Manson,
Thank you for your feedback,

Could you please tell us why you had a bad experience? We are looking to understand all feedback from each customer.

We have tried to reach you several times to understand what did not convince you. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Christine,

Thank you for taking the time to share your opinion. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we confirm that the ordered product (Lemon OG Candy) is one of our best sellers and receives a lot of positive feedback, which cannot be the case if the products had no effect.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Rafael,

We regret that your experience with our product has not been satisfactory. At CBDOO, we strive to offer high-quality products and your well-being is our priority. We appreciate

Hello Alessio,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins, and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback. We understand that when ordering a variety, it may not suit everyone as tastes and preferences differ. However, we are convinced that with nearly 80 different varieties in our shop, you could have found several products that suit you.

For your information, we tried to contact you to find a solution (order refund or sending a premium sample), and we find it unfortunate to judge a shop after having tasted only two products in total.

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Dimitri,

Thank you for sharing your opinion.

We are sorry to hear that the Blueberry did not fully satisfy you. However, it is unfortunate that you did not contact us directly: this would have allowed us to understand your feelings in more detail and offer you a solution.

Our products are rigorously checked before shipping, and if an exceptional issue occurs during transport (drying, crushing, etc.), we are always available to intervene. We are very surprised by your feedback; this is the first time we have read such a comment about the Blueberry, a variety that is one of our best sellers and was offered as a gift for several weeks.

We have tried to reach you several times to find a solution. Our priority is customer satisfaction. We therefore invite you to contact us again by email, phone, chat, or social media; we would be happy to offer you a commercial gesture and guide you towards a variety that better meets your expectations.

Best regards,
The CBDOO team

Hello Mickael,

Thank you for taking the time to share your opinion. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we confirm that the ordered products (Reactor, Super Polm, AK49) are among our best sellers and receive a lot of positive feedback, which cannot be the case if the products had no effect.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Peter,

We are genuinely surprised by your message, which does not reflect the reality of your order. You indeed ordered two oils, but due to a temporary stock shortage, only one was shipped immediately.

We have reached out to you multiple times via email to ask whether you would like: a refund for the second oil, or to wait for the restock for a second shipment.

To date, we have not received a response from you, despite our reminders. The accessories you received are offered with every order.

Our team is at your disposal if you wish to resolve this situation.

Please do not hesitate to reply to us via email to finalize this matter.

Best regards, The CBDOO team

Hello Mr. Pascal,

Thank you for taking the time to share your opinion. We sincerely regret that the effects experienced did not meet your expectations.

However, we would like to clarify a few points. The effects of CBD derivatives can vary considerably from one person to another depending on individual sensitivity, metabolism, or the context of consumption. The descriptions we provide on our site are based both on customer feedback and on generally observed feelings, but they cannot guarantee a universal experience.

It is also important to note that the product you ordered (Purple Star) is not among the most potent in our catalog in terms of relaxing effects and it is far from being one of our best sellers! If you had a specific goal in mind, we could have advised you on a more suitable variety. With over 100 varieties in our shop, we are confident that we could have found several varieties that would suit you; once again, we find it unfair to judge the products of a shop after tasting 2 flowers out of more than a hundred available.

Finally, we find it unfortunate that you left such a negative review without attempting to contact us first. We are always available to support our customers, advise them, or even find a solution in case of dissatisfaction.

Our priority is customer satisfaction. We therefore invite you to contact us again by email, phone, chat, or social media; we would be happy to offer you a commercial gesture and guide you towards a variety more in line with your expectations.

Best regards,
The CBDOO team

Hello Fabrice,

Thank you for taking the time to share your opinion. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we confirm that the ordered products are among our best sellers and receive a lot of positive feedback, which cannot be the case if the products had no effect at all.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our number one goal is to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Natahel,

Thank you for taking the time to share your feedback. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people experience powerful effects with one molecule, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we rigorously test all our products and have received a large majority of positive feedback on the effectiveness of the Terminator.

We have tried to reach you several times to offer you additional samples from our best-sellers, which may better meet your expectations. Please feel free to contact us: we are at your disposal to advise you and find a suitable solution. Our priority is your satisfaction. Our goal is truly to make each of our customers satisfied.

Best regards,
The CBDOO team

Hello Luca,
Thank you for your feedback. We are sincerely sorry that our products did not meet your expectations; however, we are also very surprised.

Indeed, we carry out a strict selection of our flowers and resins and we only offer the best batches for sale (in terms of price quality and quality only). It is this hard work that allows us to receive excellent feedback (see guaranteed reviews). It is therefore curious that you did not like anything. Not to mention that the products you ordered come from several different growers and there are many best sellers that have never or almost never received negative reviews.

We understand that tastes can vary, but in this specific case, it seems that the issue does not come from the quality of our products, but rather from a matter of personal preference. If you do not like legal cannabis, it is normal that you do not like our products, and in this case, your comment is completely biased.

Moreover, why did you not contact us and refuse all contact attempts to find a solution (refund of order or resending of samples)?

Our priority is the satisfaction of our customers, which is why we invite you to contact us directly, via chat, phone, SMS, email, or on social media. We would like to offer you a commercial gesture and are convinced that we can find a solution that suits you regarding your order.

Best regards,
The CBDOO team

Hello Sébastien,
We are sincerely sorry to learn that your experience did not meet your expectations. We tried to contact you to better understand your dissatisfaction and remedy it, but we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we are of course at your disposal if you wish to discuss further. Please feel free to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Alexis, Thank you for your feedback. To be honest, your message surprises us. All our products are tested in an independent laboratory, and the results are clear: the THC level is at 0.00% for the Ketama 0%. If you have any doubts or questions, we are always available to discuss them constructively. Unfortunately, we have tried to contact you by phone, SMS, and email several times, without any response from you. Our priority is customer satisfaction. Please feel free to reach out to us again via chat, phone, SMS, email, or social media. Best regards, The CBDOO team Edit: Upon reflection, we believe we understand what went wrong. On the label of the Ketama 0%, the mention < 0.3% THC is indicated as on all our products, which is true because a product containing 0% THC contains less than 0.3% THC. Furthermore, you state that all CBD products contain 0.3% THC, which is not entirely true; all CBD products contain less than 0.3% THC. To clarify: the Ketama product you ordered does indeed contain 0% THC, as stated. However, our labels are generic for all our CBD flowers and mention “<0.3% THC” simply because it is the legal threshold in Europe.

Hello Nicola,

Thank you for your feedback. We are sincerely sorry that our products did not convince you, even though we are also very surprised by the severity of your comment.

We make a demanding selection of our flowers and resins, working with several different producers, precisely to offer a real diversity of profiles (flavors, head sizes, colors, etc.). The products you ordered come from various batches, from different farmers, including several best-sellers that are highly rated by our clientele.

We understand that tastes are subjective, but when more than 20 varieties seem "identical", it raises questions. A bud remains a bud, of course, but there are real differences that can be perceived by customers who know nothing about CBD, both in terms of colors, sizes, densities, and terpene profiles (often very marked depending on the varieties).

If you do not appreciate legal cannabis or if you had unrealistic expectations, this can skew the experience. But that does not mean that our products are of poor quality.

We also regret that you never responded to our attempts to contact you: we offered to find a solution, samples, refunds, or commercial gestures, unfortunately without success.

Our priority is customer satisfaction. Do not hesitate to contact us directly (by email, chat, or phone), we would be happy to discuss and offer you compensation if it can improve your experience.

Best regards,
The CBDOO team

P.S.: We would like to add that Mr. Nicola M. seems not to have liked all of our products, but that did not prevent him from placing 2 other orders since this review (on 29/04 and 25/06). Once again, why recommend us if none of our products convinced you?