Customer reviews of CBDOO

Hello Mauro,
Thank you for your feedback,

Following our exchanges, you returned the product to us and we proceeded with a full refund, as agreed. That is why we are quite surprised to see such a severe review with only one star, despite our responsiveness and willingness to resolve the situation.

Furthermore, you ordered the "Olivette Amnesia" resin, which is an entry-level product, at a very accessible price, which may explain a lower quality compared to other references. Our shop contains more than 100 different varieties, and we do not think it is fair to criticize the quality of our products after having only tried an entry-level product. We would like to add that our products are meant to be infused or vaporized.

We understand your disappointment nonetheless, and we hope you will find satisfaction elsewhere if our offer does not meet your expectations. We wish you all the best.

Best regards,
The CBDOO Team

Hello Mr. Boukherma,
Thank you for your feedback. We are sincerely sorry to hear that the product received did not meet your expectations.

We completely understand your disappointment, especially since the price can naturally create high expectations. That said, we want to assure you that we are doing everything possible to ensure the quality and freshness of our products, with regular controls and a customer service available 7 days a week to respond to any complaints. Moreover, since the review concerns the Terminator, a best-selling product of exceptional quality (grown hydroponically), your feedback is quite surprising.

In your case, it would have been preferable to contact us before throwing the product away. We could have offered you an exchange, a refund, or any other suitable solution. Our priority is always the satisfaction of our customers, even when things do not go as planned. Once again, your feedback is surprising. We do not understand the multiple negative reviews you leave regarding us, claiming to never recommend, yet ultimately placing several orders each time. Why recommend if you are so dissatisfied with our store? Since this review left on March 31, you have reordered 4 times, and you refuse each time our attempts to contact you to find a solution and understand what happened.

Our goal is always to satisfy our customers and maintain a transparent and constructive dialogue. Do not hesitate to get back to us, we will be happy to help you.
Best regards,
The CBDOO Team

Hello Kamel,

We are sorry to read about your dissatisfaction and that our products did not convince you. However, allow us to provide some important clarifications for a better understanding of the situation.

You have ordered several times from CBDOO, which is surprising if you were truly disappointed from the very first experiences. Additionally, we did not receive any feedback from you until your fourth order. During your last order, which was for a significant quantity, we offered you a full refund on the condition that you return the products, which you accepted, but we never heard back from you.

Furthermore, the varieties you chose were part of our clearance offer (lemon haze, medihaze, cannadiesel..), clearly indicated on our site as being at a reduced price and of lower quality compared to our usual ranges. A red message was even displayed on these varieties at the time of your purchase to inform you of the lower quality. It is worth noting that these products are available at bargain prices (less than €1/g on large quantities without using promo codes).

We always do our best to satisfy our customers, but it is also important that everyone acts in good faith and respects the terms of sale. We remain at your disposal if you wish to resolve this situation constructively; we are confident that we could assist you.

Best regards,
The CBDOO Team

Hello Emilie, Thank you for your feedback, We have no order from you containing 10 grams. The only order in your name is order 310414 from March 5, 2025, which contained 20 grams of a product along with the usual gifts. Your comment likely concerns another store. Furthermore, we have tried to contact you by phone, SMS, and email several times, unfortunately without any response from you. Our priority is the satisfaction of our customers. Please feel free to contact us again via chat, phone, SMS, email, or on social media. Best regards, The CBDOO team

Hello Giovanni,

Thank you for taking the time to share your feedback. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people experience strong effects with one molecule, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we rigorously test all our products and have received a large majority of positive feedback on the effectiveness of the Terminator.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Please do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our priority is your satisfaction. Our goal is truly to make each of our customers happy.

Best regards,
The CBDOO Team

Hello Mr. Raynal,
Thank you for your feedback.
We are surprised by your opinion, but we would like to sincerely apologize that none of our varieties convinced you.

We can confirm that we don't do any photoshop and that you received the right varieties. Light conditions may influence the color of the heads, but these are exactly the same varieties as those we send and which appear on our website. We update the photos with each new batch and/or arrival if the product is different, in order to keep a representative photo.

We also confirm that these are CBD derivatives (neocannabinoids) and not CBD. We regularly receive feedback from very satisfied users. Some people experience stronger effects with one molecule, while others perceive weaker effects. It's possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen after using much stronger products in the past, with the result that the effects may be diminished. On our side, we can confirm that many of the products you have ordered are best sellers (AK49, Apollo 11, Durban Poison, Original Frozen...) and receive a lot of positive reviews, which cannot be the case if the product has no effect.

We always strive to make 100% of our customers satisfied. That's why we've tried to contact you by phone on several occasions to find a solution and offer you a commercial gesture. Our priority is customer satisfaction, so don't hesitate to contact us by chat, phone, SMS, email or on social networks.

Best regards,
The CBDOO team

Good morning Vincenzo,
Thank you for your feedback. We are sorry that your experience did not meet your expectations. Your comment is valuable to us and will help us improve. We hope to have the opportunity to serve you better in the future. Best wishes and thank you for your kind words.
Best regards,
The CBDOO team

Hello Claudio,

Thank you for taking the time to share your feedback. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people experience strong effects with one molecule, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we rigorously test all our products and have received a large majority of positive feedback on the effectiveness of the Terminator.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Please do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our priority is your satisfaction. Our goal is truly to make each of our customers satisfied.

Best regards,
The CBDOO Team

Hello Mr. Salvador, Thank you for your feedback on our store. We are sorry that the effects did not convince you. If you are looking for more potent CBD products, we can recommend our hydroponic range. For your information, this remains CBD, which consequently offers mild effects. And if you want even more potent products, we recommend cannabinoids like 10-OH-HHC, MCPN... On our side, we are quite surprised. We confirm that several of the products you ordered are best sellers (Super Royal Haze, G13 Haze, Blueberry...) and receive a lot of positive reviews, which cannot be the case if the products have no taste. However, we understand that tastes and colors differ for everyone. We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is customer satisfaction, so please feel free to contact us again via chat, phone, SMS, email, or social media. Best regards, The CBDOO Team

Hello Francesco,

Hello Mr Courtois,

Thank you for taking the time to share your opinion. The effects of molecules vary from one person to another. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker ones. It's also very likely that the shop you mention was selling something other than 10ohHHC.

It's possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, with the consequence that the effects may be diminished. For our part, we can confirm that Fruity Jack and Gelato 45 are among our best-sellers and receive a huge number of positive reviews, which cannot be the case if the product has no effect at all.

After reaching you, we agreed to send you several samples of our bestsellers free of charge, so that you could find the variety that suits you best. Unfortunately, we've never heard back from you after sending you these samples, and we've sent you a number of reminders by phone and SMS, which is a great shame. Don't hesitate to contact us again: we're always on hand to advise you and find a suitable solution. Our No. 1 objective is to make every one of our customers satisfied.

Best regards,
The CBDOO team

Hello, Mr. Medkouri,

Thank you for taking the time to share your opinion. The effects of molecules vary from one person to another. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker ones.

It's possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, with the consequence that the effects may be diminished. For our part, we can confirm that the products you order are among our best sellers and receive an enormous number of positive reviews, which would not be the case if the products had no effect at all.

We have tried to contact you several times to offer you additional samples from our bestsellers, which might better meet your expectations. Please don't hesitate to contact us: we'll be happy to advise you and find a suitable solution. Our No. 1 objective is to make every one of our customers satisfied.

Best regards,
The CBDOO team

Hello Mr. Boukherma,